AT&T Store in Martinsville offers a wide range of devices including phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contract and no credit check. All unlimited data plans come with nationwide 5G service at no extra cost, making it easy to stay connected. Since new management took over, the store has improved significantly, with top-tier customer service praised by many. Customers appreciate the friendly and helpful staff, especially employees like Katy, who made phone setup a pleasurable experience by answering all questions with kindness. Another standout is Lacy, who is described as knowledgeable, fast, smart, and funny, going out of his way to educate customers and ensure they find the right options. Haley also received high marks for her helpfulness, patience, and willingness to assist multiple customers simultaneously, including helping with device transfers and accessories. However, there have been some issues, such as one customer feeling deceived by a manager regarding a promotion, describing him as rude, arrogant, and unethical. The customer expressed hope that the management will address these concerns. Overall, the store is seen as a friendly, supportive place to get devices and service, with many customers satisfied with their experiences.
The young lady helping us out was new and trying, but the manager Lacy or Wilson (he told me one name, she told me another) was deliberately misleading in his representation of the earbud promotion. I felt deceived and was charged a return fee for items that I didn't even agree to purchase, open, or leave the store with.... read full comment
June 2024
Great customer service, Katy is a phenomenal help every time. Knowledgeable and friendly always a pleasure working with her.
June 2024
This store has been so amazing since new management has been here. The customer service is top tier. Thank you AT&T for that amazing change
