Auto Parts in Martinsville, VA
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“Venturing into the realm of automotive acquisition often carries with it a sense of trepidation, but my recent experience at Nelson’s Ford was a notable exception, marked by a seamless blend of professionalism and advocacy, courtesy of Mr. John. His role in facilitating the purchase of my brand new 2023 Black Ford Bronco Raptor was exemplary, transforming a routine transaction into a personalized journey marked by trust and mutual respect.The usual car-buying experience, rife with the complexities of options, packages, and financial jargon, was distilled into a transparent and comprehensible process by Mr. John. His mastery of the vehicle’s specifications – from the roar of its powerful engine to the subtle elegance of its meticulously crafted interior – was delivered with an enthusiasm that matched my own excitement. His ability to demystify the advanced technological features and safety systems of the Bronco Raptor made for an educational and engaging decision-making process.What truly distinguished this experience, however, was Mr. John’s unwavering commitment to my financial well-being. He approached the negotiation table with a rare combination of tenacity and integrity, tirelessly working to ensure that the final price reflected both the value of the vehicle and my investment comfort level. His negotiation was not a battle but a strategic endeavor to align dealership offerings with my expectations, always advocating for my benefit.The comprehensive care extended beyond the negotiation. In the days following the purchase, Mr. John remained my steadfast consultant, ensuring the vehicle was delivered without flaw and that I was familiar with all aspects of my new Bronco Raptor. He facilitated a meticulous walkthrough of the vehicle, ensuring that everything from the infotainment system to the customizable driving modes was set to my preference.In addition, Mr. John made certain that the standard post-purchase procedures – such as the registration, insurance liaison, and the scheduling of the first service appointment – were handled with efficiency and care. His proactive communication and follow-ups were not perfunctory but a genuine extension of his customer-first philosophy.This purchase was not merely a transaction but a testament to what the car-buying experience can and should be. Mr. John at Nelson’s Ford has not just sold me a vehicle; he has earned my trust and loyalty. His dedication to my satisfaction, profound knowledge of the Ford Bronco Raptor, and his exemplary customer service have redefined excellence in automotive sales. I recommend him unreservedly to anyone who values transparency, advocacy, and a relationship that extends far beyond the showroom floor.”
Auto Parts
“Terri Basconi, Business Manager at Nelson Ford, was very friendly yet professional. She handled my my paper work quickly. She knew exactly what she was doing and made sure all the t's were crossed and the i's dotted.”
8AM - 12PM
460 Commonwealth Blvd W, Martinsville
Auto Parts
“NAPA is now the absolute best place to buy your parts.I also like the sales staff now, because if you look lost, they try very hard to find out what you need ! ðŸðŸ†ðŸ”
Auto Parts
“What an awesome body shop. They repaired my Lexus exactly how they explained it to me beforehand. Was ready in 2 weeks like they said. The paint blended beautifully as we discussed. And my car is 10 years old this year. Lifetime warranty on repairs! I will never go anywhere else. Thank you guys!!! 100% satisfied.Services: Painting”
Auto Parts
“The owner of Gleamers puts out nothing less than great work!! And the guys that work for himare like wise. A very nice group of guys and very good at their jobs.The most impressive thing is they go out of their way to help and treat people with respect no matter what you need . A very nice trait to have especially in young men and they get the job done in a very timely manner!Thank you Gleamers! I will be back when the need arises...”
Auto Parts
“This O'Reilly's is awesome. They are always on their game. The parts I need are usually there and in high quality. Even their economy or budget parts are of good quality. It's a convenient location to me and always stays stocked with the parts and things I need for my vehicles. If nobody else has it call O'Reilly's and 9 out of 10 times they'll have what you need and say a decent prices as well.”
Auto Parts
Auto Parts
“The AutoZone in Martinsville the employees they are very knowledgeable and attentive to the needs of the customers in the very friendly they get very good recommendations.”
Auto Parts
“Thanks to Chris Davis and Terri Basconi for their help in making my purchase at Nelson Ford a pleasant experience. I got a great car at a reasonable price, which made my 490 mile trip to Nelson Ford worth my effort. No games or hastle, just friendly courteous service from Chris and Terri.”
Auto Parts
“Went in to get windshield wipers, gentleman was very helpful, for what I needed and to give me the best price range and quality and He put them on for me, nice conversation about race Traffic and Ridgeway area I'm sorry for got his name, he was tall nice looking, good personality. I was in before, check engine light and before about a battery, they are always helpful, my friend Robert Beck Worked there years ago, Always Very Helpful, Good Man and Friend?”
Auto Parts
“Brandon took extra care of my really old car when towing it to repair shop. It is an old car and it was stuck in first gear so he couldn't load it like you normally would. He could have taken the shortcut way to load it, but he didn't. It took a lot more time and effort to do it the way he did, but he did not want to mess up the transmission. Definitely recommend!”
Auto Parts
“I was very concerned when my "service engine" light came on in my car. I went to AAP and spoke with three different employees. One was incredibly unhelpful and gave me misleading information. One was kind, but not very helpful. The last employee I talked to however went above and beyond to help me get to the bottom of the issue in my car and to help me understand the problem and troubleshoot the problem. If you go to AAP don't waste your time with the older woman (who's probably to busy smoking to help you out anyway). Get your help from the knowledgable, kind, and helpful young man with the frizzy hair (sorry I forgot to get his name). He's the best!”
Auto Parts
“Thanks so much to Mr Harry Hairston at Nelson Ford in Martinsville Virginia for your awesome assistance in the purchase of our car! Your charming personality and professionalism was Class A all the way!! Very helpful in answering all our questions and guiding us throughout the purchase!”
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“We got an estimate for some minor body work on our one year old car. The owner was friendly, very knowledgeable, and the price is fair! From what we know from friends their work is top notch.”