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February 2024 by canna b simple
Isaiah was very good n professional!
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February 2024 by Bill Couch
They were very friendly and they helped me with a car.
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February 2024 by Monica M Balderrama
Always great experience! Thanks
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January 2024 by maurice moss
Excellent service!!
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October 2023 by Taylor Morgan
Will not give me my $50 deposit money back over stupid stuff bad customer service and holding my $50 deposit money
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September 2023 by Sarah Brown
Have rented from here a few times and each time was a good experience.Cars were clean and operated well, staff very friendly and helpful.They Gave me double on a refund when I had to replace a key fob battery on my trip.Best place to rent a car, I highly recommend! ?
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August 2023 by Corey Sebastian
I’ll give them 5 stars I guess. The process was quick and easy. The location I used was very strict to their opening time. I can’t fault them for following rules. I was waiting at the door and seen them talking and laughing but I suppose they probably were not on the clock until 8 am. That was annoying, but I’m not so important that I can’t wait I guess. The return was easy because they have a drop box for the keys for after hours returns.
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July 2023 by Sonya Manns-Sessons
I reserve a vehicle, and it is never available on the day my reservation starts. But I seem to always get upgraded with a better vehicle. Be prepared to have a hold of a deposit and your rental contract amount placed on your credit card.
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March 2023 by Renee Rucker
The absolute worst place to rent a vehicle. Customer service is awful. I purchased two books of stamps and left them in the vehicle. They refuse to return the stamps. Claim they don't have them. Stamps don't just magically disappear. That's over $25 that I don't have to give away. I can't believe people can be so dishonest and keep things that do not belong to them. I do not recommend anyone ever do business with this place. I will never go back
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February 2023 by Thomas & Theresa Sydnor
Employees make this business. They aim to please. Waiting area needs alittle bit freshing up. The cars are clean & interior smells fresh. The Clorox wipes are a plus.
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January 2023 by Alisha Hill
This is my least favorite location. They don't typically have a nice car selection at this location. My company has an account with Enterprise and due to my position, I have to travel alot. I'd love to be able to rent a car monthly and save my car the mileage but each time I've rented one here, they give me a car I'm embarrassed and scared to drive that looks like it's been through it. So I tend to avoid rentals here if can. When I've gotten them out of town in Danville or Richmond, they always upgrade me and my coworkers in other towns get upgraded as well. I've never had that experience in Martinsville. I'm not sure if it's a lack of value in the relationship or lack of inventory. The customer service is always very friendly! Just never happy with the cars.
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January 2023 by Y M
Love the car.. love how cleaned it was.. loved how quick they got me in it and how well it handled the roads. Definitely recommend buying a car from here or renting... Picked it up Monday and brought it back Thursday. Who ever cleaned the vehicles done a real good job.. keep it up
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December 2022 by Jessi T.
Rented a car..the sales guy Matt wasnt friendly at all and made me feel like if I rented here again I would end up angry because of the poor customer service..not everyone can work with the public
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November 2022 by Maribeth Singleton
I reserved a car here arrived from out of town and they said they had no cars available. Terrible !
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October 2022 by James Cahill
As someone who has never dealt with renting a car ever. The collinsville va store has the worst customer service I ended up not even getting a rental because of the horrible service and will not use them or recommend anyone to use them in the future either.
