Kroger

Convenience Stores, Supermarkets, Grocery Stores
Hours: Kroger is a large store offering a wide selection of food, household products, and pharmaceutical needs. Many customers like the store, noting it runs good specials, has a good deli, and allows you to earn points for gas savings. The environment is described as nice and professional, with employees who are generally helpful and do their job well to ensure customer happiness. However, several consistent issues are noted. The checkout experience is frequently described as terrible. There is often only one cashier with a long line, while the self-checkout machines are problematic, often quitting and requiring employee assistance multiple times, especially with a full cart. Some staff interactions have made customers feel unwelcome or unacknowledged. Additionally, the store's ladies restroom is cited as having too few stalls. Despite these problems, the store receives praise for handling mistakes well, with specific appreciation for employees who work diligently to fix errors and make things right for the customer.

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1. Martinsville, Virginia