Lowe's Home Improvement is a popular home improvement retailer that has a mixed reputation in the Martinsville area. While the store generally offers a wide selection of products, including a wonderful flooring department and tool section, customers have had varying experiences with the level of service and assistance provided by the staff. Some customers have praised the helpfulness of the associates, noting that they are willing to go the extra mile to assist customers and find the information they need. However, other reviews suggest that the service can be hit-or-miss, with some employees appearing disinterested or unwilling to provide adequate support. One common frustration expressed by customers is the difficulty in accessing certain areas of the store, such as the garden center, which has been reported to be locked up at times without a clear explanation or access for customers. This has led to some customers feeling frustrated and unwilling to return to the Martinsville location. Despite these challenges, Lowe's remains a go-to destination for many local residents, with its wide range of home improvement products and the ease of asking for assistance keeping some customers coming back. However, the inconsistency in the level of service and accessibility of certain areas of the store has created a mixed reputation for the Martinsville Lowe's location.
Try to get help with a special purchase is always a hassle until they (employees) find the right person to deal with what you are there for then you are usually ok but getting to that person (usually a manager) is very frustrating.
July 2024
Service was good. 4 stars are due to the fact that they did not have what we needed.
July 2024
Anything you need for home repairs. Always nice and clean and friendly staff.
