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February 2024 by Denise Hairston
In store now to buy doors 20 min before receiving assistance
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February 2024 by Lillie Wilson
We recently purchased a kitchen sink faucet from LOWES store. It’s very stylish and it has a high end quality look. It works great. We really love it. I do recommend others to shop at LOWES.
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February 2024 by Sharon Mabe
It seems like everytime you place an online order for pick up something is always messed up on it
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November 2023 by Jim P.
Done shopping at this location. Worst customer service I have ever had. Employees are usually gathered together and as soon as you make eye contact they shuffle off in different directions. Have asked on more than one location where to find specific items and never once been told the right location. Yesterday when I was there to buy some Christmas lights was not even acknowledged by the employee who rang up my order. The store Manager should be fired for allowing this poor customer relations. I have never experienced this at any other Lowe's locations. Will no longer shop here in the future.
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November 2023 by Jessica Hudler
I don't quite know what the structure is with employees here, but there's no one cross-trained for sections and there is a lot of passing the buck to others from those you can find. We finally found someone, and the gentleman was genuinely helpful, but we had been through 3 employees to find him. There are lots of nice items here, and if you know how to diy, your skills will help you in finding your own parts because employees are thin on the ground.
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November 2023 by A S
These guys need a way better return policy, take notes from walmart, and the prices for half-life durable tools with no warranties worth having are downright disappointing. Just the convenience of overpriced wood and something to patch a broken part temporarily is nice, but other than that, it's sad. Also, look into other options for appliances they are really overpriced. And always avoid samsung appliances as if they carry the new bubonic plague variant of covid 19. This store has zero organization specifically. Happy shopping, folks.
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October 2023 by Greg Blakey
2 year no interest card is a rip-off. Charged interest from month 2 on. Request explanation. None given. Zero trust in this facility. Accounts will be cleared and closed with a notification to the monitoring entity.Called the store. They say I did not buy it ther.Drove to the store where they admit I bought it there with proof of receipt but stated they had never heard of the special financing from Syncrony. They stated there is nothing they can do, but I could come back Monday to speak with another manager. Would not refund the cost with product return.Called Syncrony again, where they stated the store created this issue and asked that I go back and have them call Syncrony after the costomer service there stated it was a Syncrony issue and they could do nothing about it.Long story short, waste of a day, Veterans day special, Veterans beware. Bright side is a have renovated several homes by only buying from Lowes and also use them for business. Now Home Depot or another provider will see an increased spend.Cancelling accounts and posting reviews to be sure it is noted that this is not a trustworthy business.
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October 2023 by Sabastian Talbot
I purchased a washer and dryer from Lowe's. They delivered it several days later. They were supposed to set up the washer and take the old unit away. They refused to set them up at all. They also refused to take the old unit which I had already paid $50 for. If you plan to buy anything that needs to be installed go elsewhere.
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September 2023 by Valerie King
Purchased wood for a deck at end of spring. Wood was bad. Upon completion of deck- wood splintered, cracked, became jaguered, shrunk. Had a difficult time reaching general manager (Martinsville). Was promised someone would come and expect problem and never did. More calls made- no result. Notified home office who said they would follow through and played phone tag between local store and home office over the entire summer with no resolution. Became just as aggravated with communication and promises as with poor wood.They do not stand behind their product. Be aware! Also notified BBB.
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September 2023 by Chris Butler
I got to this one all the time one of it here Martinsville it's pretty convenient for where I usually go
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September 2023 by Di Anna Ross
Mike in lumber helped me with great patience and friendliness. Cameron loaded everything in the truck for me with great courtesy and respect.
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July 2023 by Samantha Johnson
Lowes in Martinsville is amazing, and the supervisor of the store is absolutely wonderful. He helped out so much when we told him the problems we had at the Rocky Mount Lowes store.
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July 2023 by -CjCIII-
I ordered a washing machine through the app on July 6th because it was "in stock"It wasn't in stock and they then told me it would be here on the 13th. It didn't arrive. It's now July 16th and we have been without a washing machine this entire time. I couldn't cancel the order because I wouldn't get my money back for weeks (Been through that) If the app just said it wasn't in stock I would have gotten another one. Thanks Lowes for making my families life way more complicated than it needs to be.
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July 2023 by Clarissa Dolan
Donny turned a terrible experience into a great one. My parents purchased a washing machine that was delivered broken. After multiple phone calls and visits to the store, they were told they would have to move it out of the house themselves and wait for parts to come in for it to be repaired!!! I was finally able to speak to Donny who listened to the situation and was able to help my family out. They had been without a washing machine for over a week, but Donny had a new one there within a few days. Many thanks!
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July 2023 by Julie Davidson
DO NOT Buy Lowe's protection plans. They say with their protections plans -Keep it running reward -Replacement promise. -Repair quick. I have been waiting 40 days for a repair for my oven. Lowe's protection plan SUCKS.
