UScellular in Martinsville, Virginia, receives praise for its fantastic and excellent customer service. Customers report being greeted warmly, waited on quick, and having their issues solved fast. Staff members are described as super helpful, amazing, thorough, and truthful in assisting with phones, plans, and problem-solving. Specific help included setting up new devices and services, transferring contacts and photos, applying screen protectors and cases, and guiding purchases of reasonably priced phones and monthly plans. The experience leaves customers very pleased, ready to walk out with a fully functional new phone. While there is some criticism for the larger organization, the local store's staff is highlighted as the reason for a positive experience.
Customer service here was excellent. I was waited on quick. My issues were solved fast. Before I was with U.S. Cellular I got the prepayed cards from Wal-mart. That was fine as long as you don't have any problems. At least with U.S. Cellular if you have any problems there will be someone to help you.
February 2023
Kenzie at the US Cellular store in Martinsville was fantastic. She was truthful and helped me fixed my problem in no time.
June 2021
Danny was awesome and such a helpful sale representative. He took his time and was patient. I don't really like dealing with most sales people but I was comfortable with him and felt valued as a new customer. A great asset to your company US Cellular! I do see him being a store manager soon!
