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February 2024 by Patricia D
Always find what I'm looking for!
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August 2023 by Kofi Osafo Sampong
Service was very good
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February 2023 by Riley E
Was going to buy some pants today but the sales staff didn't seem to want to help? Had to ask to put the pants in a changing room and then when I went to try them on a staff member eventually came by the change room area, I said hi to her and went to ask if I could try the pants on, she glared at me like I was disgusting and walked away. I went back out into the main store area and the staff looked at me but wouldn't come over to help. The store and mall in general were super quiet. So I don't understand. If you don't want my money, I guess suit yourself?The experience ultimately isn't that important but it did feel uncomfortable. I think I looked fine and don't know what would prompt such rude treatment when I had just said hi. Maybe she was having a bad day, but that's not how you treat other people.
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February 2023 by samantha j
Great store with amazing customer service
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November 2022 by Connie L.
I shop often at this store because the price point is affordable for my budget. I use TikTok and instagram yo get more ideas for the their collections usually young girls working at any of the large stores Pentagon, Tysons Corner and Galleria at don't really have the knowledge or style to help you buy a huge wardrobe. Also as a consumers we have to be flexible to order online if your size is not available. And when you do from the stores it's free shipping. Sales are always happening: my favorite store anywhere I use my phone with styles I save.
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June 2021 by Varun S.
My wife had a lovely experience shopping at the International Drive location last weekend. Vanessa helped her find the right suit size, brought MANY different pieces to the fitting room for her to try on, and was overall very helpful. We did not keep our daughter in the store long because all of the employees were NOT wearing masks, but the shopping experience itself was made better by Vanessa's attentive assistance.
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March 2021 by Kat Smith
The ladies here were super helpful. A lady named Mei helped me and was very helpful with personalizing my experience. I’m in between sizes and she found my the perfect fit pants and was very knowledgeable about the sizing.
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January 2020 by Ginger S.
I went today around lunch time and none of the three ladies bothered to say hello or ask me if I needed help. All they did was stared at me! LOL. Just like someone said earlier, it is one of the reasons why people buy online these days. This place was also not well stocked and felt empty, like they were getting ready to shut down the location for good.
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October 2019 by La Reina Amarirenas
All places I go to that I apply to and do not interview at are one stars. Because I don't care about them.
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September 2019 by Deborah Poindexter
Great customer service new arrivals!
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March 2019 by Speed runner Bob
Great my mother loves it ? that's us u might of seen us before?????
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February 2019 by Hydro gamer
Great my mother loves it 😠that's us u might of seen us before😀ðŸ˜ðŸ˜ƒðŸ˜‰ðŸ˜Š
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July 2018 by Pamela Jackson
Shop there oftenðŸŒ
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November 2017 by sharon english
Awful customer service, nothing like the store at the main Tysons mall. Will no longer shop at the Galleria location
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July 2017 by Kristine J.
I have to say that every time I go into this store the employees are standing around. There is zero customer service. Yesterday I went in, picked out 3 skits, tried them on, didn't fit so I left. Not one of the two employees said even a hello. I only visit this Ann Taylor because I work right by it. I called today to see if they could locate a skirt I wanted in a different size (didn't see it on line) and again the girl I spoke to was zero help. She put me on hold and I finally got tired of waiting and hung up. This is why people shop on line. This is why so many retailers are closing. If I owned this store and saw this kind of customer service I'd be making changes immediately.