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July 2025 by Epi Newcomb
Michael was absolutely amazing. He was incredibly helpful and very professional. He was very patient with me and helped me through my trade-in as well as adjust my bill so that it wasn't as high as it has been. His customer service and professionalism were stellar!! He is definitely a great asset to your team.
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July 2025 by Dr Munawer Qader
This was the smoothest experience I've had getting a cellphone so far. Thank you so much!
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July 2025 by Monto Motors
This was the smoothest experience I've had getting a cellphone so far. Thank you so much!
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July 2025 by Fahad Hamid
When I added the line,, customer service was so great. when I came back to return the trade-in phone. No one wanted to attend me. There was two guys who were helping one customer that happened to be a girl. I tried getting one of their attentions and one of the Indian guys was extremely rude and with a very rude tone of voice told me that they were busy.
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June 2025 by Clorinda
Nabil is the best!
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June 2025 by Fabiola Cuff
Absolutely the worst experience with AT&T.
I just came from another carrier, few days ago and after I became an AT&T client, my phone doesn’t receive call and massage so I tried to solve in this store (the same that did my carrier change and messed up everything) and they can’t fix the issue, they just send you in circles or tell you to “call corporate.” I was present while someone else was trying to resolve a problem with an iPhone she bought directly from AT&T, and they still refused to take responsibility. They don’t care about helping customers or owning up to their mistakes. Completely unacceptable. Stay away.
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June 2025 by Victoria Murray
Zero zero zero can’t talk to person no matter what number I call can’t get help or ask why I have no service at my residence
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June 2025 by Keith P
Kudos to Michael for his positive and professional attitude. Very competent and pleasant, Michael took care of my issue right away. Thank you, Michael. Keep up the great work!
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June 2025 by Natalita S.
Michael went above and beyond to help me with the phone issue i was having. He was friendly, thorough, and helped me resolve the issue. I appreciate the great customer service!
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August 2024 by Ayanna P
Nabil provided EXCELLENT service at the Tysons Corner store! He answered my many questions with patience and expertise. He was genuine, friendly, helpful and efficient. I upgraded my iPhone, purchased an Apple Watch, phone cover and screen protector. Will definitely return and request him for future purchases.
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July 2024 by Comadantekenan pulkovski
Best service
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July 2024 by Mohammad Ghaedi
Update: I am very disappointed with my experience. The only positive aspect of AT&T was Nabil. On June 10th, I went to this store and signed the agreement to join the family plan and was promised a trade-in to get a new phone, which was supposed to arrive by June 25. I broke with my previous carrier after this. AT&T told me they had to reschedule it for July 5-12, and today, July 12th, they updated my order again, saying it will arrive July 18-25. I'm not sure if they won't reschedule it for a fourth or fifth time. I stopped by the store once to follow up, and they told me AT&T might not have the phone. I know this is not the store's fault, but they should not trade in (sell) a phone when they do not have it.
My previous review:
Nabil at AT&T is a standout staff member whose service goes above and beyond. His honesty and clarity in communication are matched only by his patience, making complex decisions feel simple and stress-free. He’s quick, efficient, and incredibly straightforward, ensuring a smooth and positive experience. Big thanks to Nabil for his exceptional customer service and dedication!
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July 2024 by Sid H
Francisco was helpful in getting me a new Sim card when I lost mine accidentally
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July 2024 by John G
This review is for Mr. Nabil (Bill). He is one of the most helpful, professional, and trustworthy people I’ve ever worked with. He has been my go-to person for the last 10 years and I highly recommend him to all my family and friends. He is so patient and has helped me set up plans over the years as well as troubleshoot any problems with skill and expertise. Try to work with Mr. Nabil if possible, you will not be disappointed.
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July 2024 by Sara G.
Highly recommend working with Nabil. He’s very experienced and extremely patient and attentive with his customers. You are in very good hands with Nabil!
