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March 2024 by Heather Peralta Alim
Just walked into the store looking for new suits for my husband. No greeting soon as we entered. we were in the store for more than 5 minutes and still no one offered to help with shopping. Terrible first impression.
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January 2024 by i h
Some of the staff can be very helpful, prices are very high, but some of their merchandise is well worth it
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December 2023 by Lei Zhang
bad service. I had a online purchase return to this store. The staff had a really bad face and when he gave me my receipt， he didnt even look at me.
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December 2023 by Weilun Fu
Stay away from this store and Bisera. I was there returning an unwanted jacket and was forced into take the full refund to go back to a gift card when I said I am trying to get rid of all my gift cards. Later came home and found that not only Bisera was trying to force me to take my full refund as a gift card, but she returned the jacket with the least expensive/incorrect jacket for less amount (I purchased two jackets). Avoid Avoid Avoid Avoid
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October 2023 by John Dickson
Good Afternoon. Brooks Brothers at Tysons is a great store in the center of the mall. It has a great staff and great merchandising. It’s a great location for me. Great Parking.
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August 2023 by Jean Paul Pfister
Not the old BB but better than almost anyone else. Not the place to shop for FADs and ostentatious logos,
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May 2023 by Chase Hollingsworth
Good selection in the men's department; just wish the adjacent women's section would be converted to men's to make more. The seamstress did a wonderful job tailoring my pants.
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April 2023 by Heyuan Ma
Many thanks to Mr. Machnick's kind help, enthusiasm, and professionalism! Mr. Machnick was very patient in explaining what to wear during events and helped measure to the perfect detail for clothing — devoted to clients enjoying the great offers from Brooks Brothers. I sincerely appreciate the help and kind service and will continue to be a loyal customer of Brooks Brothers.
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April 2023 by peter
Poor poor poor customer service. It seems like they don't want to be bothered by a guest. Especially black lady st the desk was super ignorant and rude
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March 2023 by Brewster Jennings
Adina Hernendas was a complete dream to work with and was enormously helpful. I wish all store personnel were as great as Adina!
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February 2023 by Anca Rizescu
The set-up of this store is poor, with men items everywhere, and a small area in the corner for women. No flow or thought put into the look and feel of the store. Furthermore, the customer service in Women at this location is lacking completely, again and again. Today, the rudeness has gotten so bad where I was told by the woman behind the counter that she can't help me order an item online due to the fact that the system is slow. However, when I was trying something in the fitting room I overheard her offering another customer to order something online for her. I confronted her, and she had no answer... I am assuming they get a commission? Mine was not very expensive. Anyways, it was awful...
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February 2023 by Allen Varner
I went twice recently needing to purchase two new suits but couldn’t get anyone to wait on me. This icon has really slipped. Just a shame.
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January 2023 by Rhonda J.
My family has been buying suits from this location (Tysons corner mall) for at least 15 years. The last two years we have been buying online. At Christmas we purchased 4 shirts, I called and learned they recently changed the material. I proceed to go into the store and it was horrible. I was judged before I even opened my mouth. The employee was rude and condescending, I asked a question and he did answer. I asked a second question and he repeated with the same answer he gave the first question, with the eye rolls. I was so taken back that I told him I didn't appreciate his attitude and proceeded to leave. I ended up going back a few minutes later because I still needed to do a return and he told me he was the best person to help me (he was much nicer this time but I was still pretty sad about the interaction).This location has terrible customer service. It's really bad and honestly, for the amount of money you spend - you deserve to be treated well. Try a different location - this spot should close down if they can't hire better staff
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January 2023 by Blaise Kramer
I purchased a suit from here and in a few months the slacks had worn pretty badly. They said they couldn't do anything and sent me away. Would not recommend.
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October 2022 by Jennifer Morris
A young man named Arman provides excellent customer service at this location. He's incredibly attentive, courteous and very professional
