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February 2024 by Yelena A.
Beautiful store with professional customer service! My sales person was Kambiz Beyzavi, he greeted me with a smile and answered all my questions and concerns! If you need to buy elegant,beautiful jewelry with good unique designs from Cartier, please reach out to him and make appointment!!
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January 2024 by Yiran Liu
We came here about a month ago to try on some wedding bands. We had a very good experience with Ida. She was very knowledgeable, professional and we never felt pressured to buy anything. She also provided her contact info so we could reach her anytime.However, we went back about a week later and we had a bad experience. It was during the holidays so they were understandably busy but we were given a wait time of about an hour. We browsed the mall and came back after an hour and 15 min. We were told there were 9 people in front of us and the wait would be about 45 min more. This time we did not wait and we got the text it was our turn after over an hour. I understand the estimates cannot always be accurate and they are just estimates, but to be off by this much is in my opinion unacceptable. A successful company such as this should invest in an app or something where you can live track where you are in line.
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December 2023 by Anastasiia M.
Absolutely horrible service. No concept of time-management at all. If I could give 0 stars, I would.
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December 2023 by Alba
Yoshi is the best - she always go above and beyond to service us and is incredibly knowledgeable on the products. She's a wonderful SA - responsive, friendly, knowledgeable, and creates a very welcoming environment (not pushy). I look forward to more purchases with her. :)
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December 2023 by Jenna H.
If I could give zero stars I would l.... I came here to get my grandmothers ring resized. This cartier vintage ring was bought in NYC in 1970. The clerk quickly dismissed me because the ring "had sterling silver" and said it was not genuine. This ring has been in my family for years and has gotten appraised several times, it is genuine. It was an all around horrible experience and I felt dismissed because I didn't "look the part".
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December 2023 by siddharth gupta
Our visit to the store was fantastic, and we want to express our appreciation to Susan, our sales associate. Susan was incredibly helpful and patient throughout our shopping experience. She not only provided detailed information about the history of the item we purchased but also presented us with various options to try on, helping us make an informed decision. Overall, it was a pleasant experience with excellent service quality.
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December 2023 by Ali G.
I bought a ring from here and then it got lost a while later while I was out of town. I called the store to ask them to flag the serial number as I still had the paperwork and wanted to make sure it could be reported if someone came in with it. They said I had to file a police report and I did, but they wouldn't accept any screenshots they said they needed to see the actual report. After numerous calls to the police department it was clear that I wasn't getting a copy of it mailed to me for some reason, seems like it's just very disorganized there and it's too far for me to visit in person. I tried explaining this to the Cartier associates and I said I could show them that it was filed but they said they couldn't accept that. For how much you pay for jewelry here I think this is completely unacceptable, especially when I would gain nothing else from flagging this ring besides it being returned to me should it be found. I have all the paperwork for it and there's nothing else I can do since the police department was unhelpful and it was not local. Truly makes me never want to purchase anything from this store or brand again.
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August 2023 by Cao Wanting (Sabrina)
I visited this boutique in April 2023, I wanted to change the band for my baignoire watch. They told me because the watch is an old model so it will take longer and they’ll have to check for the price and stuff. So they took a picture of the watch I have and wrote down my information and told me that they’ll get back to me with a quote. However, I’ve never receive any feedback from them. Now thinking back, they didn’t want to help me at all because they keep on suggesting me to go over to LILJENQUIST&BECKSTEAD which is also located in the galleria. I went there and they were closed that’s why I ended up back in the boutique again. I can’t help assuming they don’t wanna serve me because there’s not commission for this kind of service, it’s truly annoying!
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August 2023 by Lindsey Smith
Unbelievably bad service. I've purchased from this boutique as well as New York and Beverly Hills. Called to ask about additional straps for a Pasha Chrono 41 I just purchased. Sat on hold, was finally connected and then rudely hung up on. Called back but no answer. How elite do these people think they are. I guess they're too good to take my money.
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August 2023 by KEISHA BOONE
In April 2023, I purchased the Love ring for my husband's wedding band from the Tyson Corner store in VA, where Yoshi initially provided great customer service. After fitting the ring, we left with the merchandise the same day. However, when we opened the box at our wedding in June 2023, we discovered the ring was much too big and kept slipping off his hand. It's worth noting that my husband hadn't lost a significant amount of weight, and his other rings fit perfectly.During our honeymoon, we informed Yoshi about the sizing issue. She explained that it fell outside the return policy, so the ring would need to be serviced. While not ideal, we understood the return/exchange policy and agreed to proceed with the solution. Unfortunately, communication with Yoshi drastically declined from that point, leading to a poor rating. Initially, she sent the return label via email, which took days to receive and didn't work initially. After finally receiving the correct label, we promptly sent the ring off for servicing.Yoshi did keep us informed about when the ring was sent for service and when it would be sent back to us. However, there was no tracking information provided, just a text indicating it would be sent the next day. Despite living in the same state as the shipping location, the ring took longer than expected to arrive, prompting multiple attempts to reach Yoshi via text and calls, which went unanswered.If communication via text is the established norm between associates and clients, it should be prompt and within reasonable timeframes. Setting up this type of communication relationship implies a commitment to follow through. If for any reason you are unavailable, it only takes a few moments to send a message saying, "Hi, I'm off today," and refer the client to another colleague who can assist them. Unfortunately, this didn't happen in the case of our interaction.Eventually, I reached out to the store and spoke to the manager, Sherry, about the situation. She was honest, admitting that the ring hadn't been sent out yet, and she couldn't explain the delay. Given the weeks of waiting and lack of progress, Sherry apologized and promptly sent out the ring, which we received the next day at 10 am. Her service and a nice handwritten note exceeded our expectations.However, I must express my disappointment with Yoshi's underwhelming service, as it does not align with the values of Cartier. I hope this email reaches the appropriate person who can address and resolve this situation appropriately.
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August 2023 by Jhaymee Tynan
I came into Cartier yesterday afternoon to purchase a new Watch. Originally, I had an appointment for August 5th, but I called ahead and I was able to get it rescheduled for the same day. I arrived a few minutes early and the greeter offered me sparking water and a chocolate while I waited for a watch specialist for my appointment. I did have to wait an extra 10-15 minutes after my appointment time, but Ricky approached me and asked me if I needed help. He proceeded to show me the different watches I wanted to see and even answered my questions about bracelets vs. leather and was very knowledgeable about the watches. We bonded over the fact that we both have NY/Brooklyn ties and made sure that my watch fit my wrist perfectly. I walked away with the watch, a travel purse for the watch, his card, and a smile on my face. Great experience. I would shop there in person again, but I highly recommend for you to have an appointment. Others that tried to go into Cartier were told there was a 1-1.5 hour wait.
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July 2023 by Ezekiel Han
Ida provided us with a great service. Ida respects you no matter who you are or how you look. We made a reservation before the visit, but I think they also take walk-in customers when available. The experience is luxurious, and we purchased our third Cartier jewelry.
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July 2023 by Nathan Y.
Absolutely terrible customer service. Their time management ability is horrendous. Don't expect your appointment to be honored.
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June 2023 by Gamze
Horrible brand, horrible customer service. They try to squeeze money out of the customer for everything, they take forever not to address problems properly. Although a lower category brand, I would take Tiffany &co over cartier hundred times. At least with T&Co you know you will get Great service and customer reps wherever you go!
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June 2023 by Illy P
Horrible customer service! Purchased a wedding band for $2000 + and was told exchanges are possible if the ring does not fit. Brought in for an exchange and they say there is a scratch on the ring when it has not ever dropped or anything. Just put on finger realized it was too tight and back in the box. Terrible location all the salespersons are old men that don’t care about customer service at all. Stay away from this location! I will never purchase Cartier ever again after this experience
