-
March 2025 by Cathy Zheng
In January 2025, I visited the Mclean Square branch to deposit a check. During my visit, the staff advised me to open a new savings account, assuring me that I would receive a higher interest rate than my existing Citi savings account, which at the time was at 4%. Based on their recommendation and assurance, I proceeded with opening the new account. However, instead of the 4.3% interest rate I was promised, the new account has been earning only 0.09%, resulting in a significant financial loss over the past two months.
I have since requested compensation for the interest I lost due to this error, but despite acknowledging the mistake, Citi has only offered an apology rather than a fair resolution. As a longstanding and loyal Citi customer, I am extremely disappointed by how this matter has been handled.
-
February 2024 by Donald Forest
Wonderful staff! polite, helpful, efficient.
-
December 2023 by Sean Callahan
Great customer service at this branch! I worked with Mr. Mohammed Khalid and he did a great job helping me with wire services! If you want to work with a bank in Northern Virginia with great customer service I highly recommend Mr. Khalid and this Citibank branch.
-
May 2023 by Dan Kim
Awesome team, very welcoming and prompt with service.
-
April 2023 by Em S.
The chain bridge office, was wonderful helping me in a difficult situation with an elder family member. Applause to Mina and Mr. Hassan. So grateful for their help and kindness.
-
June 2021 by Tala Eastern
Great staff. The branch manager (A lady) super nice. Love the fact that the ATM is inside the bank and it is safer after hours. Always clean and they care of the customers. Great location on Mclean, Va
-
June 2021 by William Edwards
Banking made easy. Friendly staff.
-
March 2021 by K Yap
Very happy to bank here. Nice people and service
-
May 2020 by Robert H. Dilworth
We have banked at the McLean branch for about 5 years. The tellers and the branch manager have been invariably helpful, attentive and cordial. They remember us. It has the feel of a hometown bank but with global reach. We travel frequently to London and they are helpful in setting up appropriate support services. I cannot understand the negative comment about laziness or indifference based on my invariably good experience.
-
September 2018 by Andrew Schaus
This bank only had one teller on a Friday afternoon at around 4:30. The rest of the staff was sitting around on desks on their cell phone not caring in the world. Enough said.
-
July 2013 by Iza Ramli
Jimmy Lee is great in customer service. And also the rest of them in this location.
-
April 2012 by Jonathan Sullivan
Deposit checks without making a trip to the bank by using Citibank's iPhone app.
