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November 2023 by James L.
Long lines, short staffed, and bad at actually getting your medications to you on time. Skip it if possible.
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November 2023 by Abel H.
I went in early Saturday morning, when it was just open, and the floors by the pharmacy were dirty, littered with paper and other detritus lying around, right by where they giving injections as well. There was no sign of anyone except the short-staffed counter people, as I waited on the usual extremely long pharmacy line. My wife and mother-in-law needed some inoculations and I convinced them to go elsewhere because who knows what else they don't clean. They went elsewhere, and told other family members and friends. Don't go here unless you are desperate.
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August 2023 by Liz W.
The absolute worst pharmacy in McLean!!! I would highly recommend walking right next door to Giant pharmacy where there are friendly, organized , helpful and operate the way a pharmacy should conduct medical business. There is always a huge line for prescriptions, and although the pharmacy techs work hard clearly they are understaffed. I was there to pick up my cough medicine Rx and the very judgmental nasty woman administering flu and Covid shots loudly said they no longer carry it. Why the hostile attitude? I have no idea. I will take my business elsewhere and make sure I tell friends and family.
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July 2023 by Leonardo B.
Absolutely incompetent, resulting in multiple slow lines for customers. Do yourself a favor and use the pharmacy next-door at the Giant where they actually know what they're doing and care about your time.
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May 2023 by Mike R.
In the heart of Mclean. Prepare for yuppie land. Actually this store has really nice employees. They are active, outgoing, and helpful. Have been happy to pick up aspirin or prescriptions here. This location despite its area, is quite laid back. You almost forget you're just a few miles out of DC. Parking is a cinch. There's a lot of spots. Also pharmacy staff are super too. Have always found filling one here so easy. The store is clean and organized. To be saavy hit them up with both coupon and sales times. That's when it's most effective.
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April 2023 by Cheryl T.
The worst. Would give zero stars if that were an option. Took 1 week to get a script filled. Each time I called I got a different answer. Finally went to this store despite it being 15 miles from my home to get the pharmacist to do something to get it filled. A simple 30 second call to another cvs was all it took her. Mohammad didn't want to give me my son's script because my last name differs, despite my name being on the account, the health insurance being in my name and looking at my drivers license! This is beyond ridiculous. CVS and this store should be ashamed. I'm sure they aren't. Store also messy with bare shelves in some places.
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March 2023 by Michael C.
Slow rude very inefficient. 6 people working behind the counter can't even get a single box of medicine from them
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December 2022 by D M.
Pharmacy review. Needed a one time scrippie transfer over the holiday. Spent tons of time on hold and they never picked up the phone. I called CVS' main 888 help number and they hung up on them! CVS corporate really needs to look into this location, as I appear to be another in a long line of people saying that they don't answer the phone. Corporate then had to call the front of the CVS so they would tell the pharmacy that corporate is on the phone. Hopefully corporate takes note of this and does a Glengarry Glenn Ross on this location.
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November 2022 by Cee D.
Very slow under staffed pharmacy. Not enough people working the pharmacy desk, sad for the workers.
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October 2022 by Roberta G.
Short staffed. They don't answer the phone, not even for my physician. Other pharmacies have the same complaint when I checked with them to see if there was a system problem. I was asked via automated phone to update my insurance. This was the fourth time. Went in. No they did not need. Never using this store again.
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September 2022 by Bill B.
This is an average size store that is very busy as a very tight parking lot is around taken a lot a parking space. very helpful staff and they are very knowledgeable. The store has is average on overall cleanliness. The pharmacy inside is the biggest I have ever seen and with long lines at each of the counter openings. The all star at the in the pharmacy is a lady named Tiffany. Tiffany helped me with an emergency then went went above and beyond and give me the update I needed.
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August 2022 by John F.
8/15/22 On this paturlar day, I came here for a snack for myself and my wife, but found nothing we wanted. Well, I saw something for me, but if it is not for the both of us, it doesn't work. I met two women trying to get money for Africa Children in poverty. They happened to be right outside of the CVS Pharmacy. For some reason, "scam" shouted in my mind. More importantly, I didn't wish to have my card number on paper with a bunch of kids being able to look it over at any given time. I gave them some cold Gatorade and thank them for the effort, but did not donate anything. Another person might have been drawn in, but not me. I will find other ways of helping people in need. Something more credible. I will say this store was clean and well organized.
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July 2022 by Eric H.
The pharmacy NEVER answers the phone. It's absolutely ridiculous. This has been the case for months and months. They always claim they're busy regardless of whether they are or not.
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July 2022 by Kelsey W.
This CVS pharmacy has serious issues: 1) they NEVER answer the phone. EVER. 2) ridiculously understaffed 3) poorly managed 4) hour-long wait times for prescriptions
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May 2022 by C. A.
I/my family have been going to this CVS since I was a toddler. It is my regular CVS pharmacy to fill prescriptions. Most of the pharmacy associates, when you interact with them in person in the store, are okay to very good as well as pleasant. However, this pharmacy's phone services are abysmal and unprofessional. The pharmacy staff regularly never answer the phone, allow multiple calls to stretch into ridiculous wait times (today I was on hold for two hours before being hung up on and also on hold for several other call attempts for over an hour and a half), and hang up intentionally on customers. Absolutely ridiculous. Yes, the pharmacy is "busy," but this doesn't excuse absolutely terrible customer service or rather non-service. In addition, always double-check your prescription is correct and has the correct amount of medication. Multiple times this pharmacy has messed up prescriptions. This CVS pharmacy (or the regional, corporate offices need to make it) needs to get its act together.