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January 2024 by Al Zee
Last time I will be going here. All four tire sensors were damaged. One tire totally flattened. $65-180 per sensor to replace. The manager and staff were GREAT taking care of the flattened tire and sensor. But I’m out another $300 for the other sensors. Might have to cancel my monthly membership.
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December 2023 by Yo Yole
Subpar car wash at best. This place recently changed ownership and significantly hiked up their prices. I wish the quality of the car wash increased with the price increase. Lots of missed spots on the dashboard and windows, and a not so great vacuum job. Not acceptable for the price that's being charged now.
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December 2023 by Devon Cartwright-Smith
I was out today with the kids, saw that my car was filthy, thought they'd enjoy going through the car wash with the soap jets and brushes and the whole experience. This place was nearby and they have the fun car wash machine. Here's what they told us: "NO, sir, you have to get out of your car and wait outside. This is our policy. No exceptions! You're not permitted to enjoy the experience in your own car. Only we are allowed to have fun going through the car wash. If your kids want to have a fun, you have to go somewhere else." As instructed by the fun-hating braces-faced teenager, we left to take our business elsewhere. Also had a chat about why they have 2 lanes, but only use one. It turns out, from conversations with the staff, the manager doesn't know how to coordinate the use of those lanes to prevent cars from waiting in line on the busy road. I'll be surprised if this business doesn't fail in the near future. Definitely deserves to.
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December 2023 by Mehdi Mofidian
The guy recommended their 44 dollar package which is the top of the line ( wax, polish, etc).The same guy charged my credit card But they didn't communicate with the rest of the staff and they simply wiped with dry cloth hurriedly, no wax, no polish, no floor mat wash, nothing! )When I asked them about the polish, the same guy came back and carelessly washed the floor mat and told me to move my car now that everything is finished!Save yourself the headache and wash your car somewhere else.
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December 2023 by francisco foschi
Just threw away 44 dollars for the same I get for ten when running it through the Exxon car wash machine. I thought that the newly renovated place would be higher quality and better customer service. My car still dirty and I was basically asked to leave
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November 2023 by Ann Griffith
First time customer. Got the $45 Flagship full service wash. Barely opened the trunk to vacuum and did not clean either of my rear view mirrors or interior windows. Will not return.Services: Vacuuming
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October 2023 by Thuraya A.
Just paid $44 for ultimate wash! The quality of the wash doesn't deserve more than their ordinary full wash which is also bad. Very disappointed.
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October 2023 by Pema
I’ve called flagship last Saturday - they stated this location in McLean chain bridge has been open since 09/22 - guess what? It was closed. Then I went there once again - and guess what?! It was closed. Seriously - also not to mention wait time is terrible. Let me know when it actually opens.
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October 2023 by Masoud Faryadi
Long awaited for McLean Flagship reopen and was hoping things would get better under new ownership! Nope! Same lazy employees who doesn't do their job, doesn't clean. Poor service and waste of time and money!Services: Auto interior vacuuming
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July 2023 by Dave H.
I think my car might've been dirtier after it was washed. They ignored the dashboard and the rest of the inside even though I paid for it. The outside was not clean because they didn't pre-wash it before it went through.
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July 2023 by Ebrahim Bandookwala
Good professional service , took off a star because they don't give you multi car discount on the package they offer for monthly subscription . It's the suburbs , most people have 2 cars
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June 2023 by BB Clark
Unfortunately,It is service with an attitude and a mediocre job to boot.I got their highest priced car wash. They did not vacuum well. They left the wet mats in my car. They did not clean out the cupholders. There were marks on my seat. They did not clean the undercarriage. The front of the car still had bugs on it. I miss embassy.
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June 2023 by O B.
The service is terrible. The fact that they only shined one half of my tires is ridiculous. Didn't think I had to check behind adults at a car wash to make sure what I paid for was what I received. Pissed about the tires. Disappointed about the amount of bugs that was left on the car after the wash and a "towel dry". I won't be back the value is terrible.
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June 2023 by Brien Celec
They were incredible! I had some issues with my interior and some of which they stopped doing but Flagship McLean was so helpful and accommodating! They did such a phenomenal job with my exterior and interior it smells and looks incredible!! I 10/10 would recommend and will be going back absolutely!Services: Vacuuming
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June 2023 by Shahryar Yari Kashani
Even though Flagship McLean, VA was closed due to rain; General Manager Dario Gamarro spent 8 minutes wetting then power washing my car covered with sticky goo and crystallized ashes from Canada’s forest fires. When I came back for a Super Wash, he made me wait a bit longer before the wash so that he could let the chemical he sprayed on my car work it’s way through the goo before the wash.What a dedication to a job well done and what a customer service excellence. Thank you.
