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August 2025 by Ella Beasley
Enterprise compensated me for problem
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August 2025 by Matthew Sung
I was in need of a vehicle while another was being repaired, so I turned to this Enterprise location based on the positive reviews. The vehicle they provided me was missing a hub cap and had scratches all over the exterior. Not exactly the image I would want to portray as a rental car company. Had I not been in a rush, I would have refused the vehicle. I think the photos speak for themselves. Do better Enterprise.
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August 2025 by LaShon Davis
Needed a car last minute and found this location was 5 minutes from our hotel. The prices were better than many other car rental places and this location was so easy. The process was fast and the employees were very nice! When I returned the car (7/31 around 5pm) the young lady (sorry forgot her name) was so helpful and nice. I was ordering an Uber for pick up and she mentioned if my hotel was close she could drop me off, so I was able to cancel the Uber and she dropped us off. Top tier service from this location! Highly recommend.
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July 2025 by Stephen Smith
First class service, choice of car plus delivery and pickup at our hotel
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July 2025 by Arnie Christianson
One of the easiest rental experiences I've had. Staff was friendly and helped with my insurance rental
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June 2025 by Sammy K
Great little establishment right in the heart of Tysons. The staff was friendly and did a great job. The rentals are great here, I'd suggest the premium sedan at this location.
Overall 5/5
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June 2025 by Mari Scheik
First time car renter looking for a one way rental and heard good things, was disappointed by the tone and attitude from one of the guys that helped me, i don’t even have his name. Very short with me despite me just asking questions about a one-way rental ??? because it’s a car rental agency ??? of course i’m going to ask questions ?? i was looking for help and received nothing but an attitude and a high quote so i left. After talking with a different place and going through the charges from their service before confirming with them, i realized the quote from here probably just included the deposit. which he didn’t mention… despite my asking for clarification… because he was too busy trying to get over the conversation.
Don’t go here if you’re a first time renter and ask questions about a service you’re paying for, you might get attitude and vague explanations. otherwise probably great but i left feeling like an idiot.
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May 2025 by Richard
Super nice and educated staff that is always clear and concise in communication. Great selection of vehicles. Had to rent multiple cars from them over the course of 6 weeks and it was all efficiently handled.
Highly recommend.
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May 2025 by Jim Donahue
Nice people! Great car!
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May 2025 by Andrea Jacobson
A TRULY WONDERFUL EXPERIENCE. EVERYONE WAS SO HELPFUL,
FRIENDLY AND I WAS IN AND OUT..BEST PART A GREAT EXPERIENCE AND I WILL TELL ANYONE WHO NEEDS A RENTAL TO GO THERE...THANK YOU
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May 2025 by Kamisha Cross
Listen when it comes to a professional and fun team to work with the guys at the Tysons corner McLean VA location they are professional and make your time checking out super fun!!! I appreciate their patience and understanding with helping me in my time of need! Thank you guys for your amazing service!!!
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April 2025 by Disciple
Worse place I ever have been to. I couldn't believe the Jeckle/Hyde personality change of the representative there. Rented a car there because I was having repairs done to my car, on or about 2023 and was leaving when I discovered no insurance documents had been included with the vehicle. This isn't my first time renting from Enterprise, but it will be my last.
I'll rent an electric scooter next time I assure you.
These people just never get it right. I got on the phone with the agent and he was immediately defensive and argumentative. I thought I was getting a bargain and customer service. What I got was a philosopher who actually thinks it's okay to rent someone a car and that you can actually go in to traffic with and not having any vehicle insurance coverage for any kind of incident. It's unfathomable someone that dense exists.
He actually had the gall and audacity to put the onus on me. I had to pay substantially more for the insurance coverage, thus ending the bargain. It was hideous that someone would deign to seriously believe you can drive, in the metropolitan area, with no, I repeat no, auto insurance. I even asked him, 'Do you seriously believe you can do this?' and his response was, some people do. So I am done.
My first encounter with Enterprise, I was in Woodstock, New York and they didn't tell me they could meet me at the train station, and it was a huge problem to get to their office. You won't believe I had to walk in 92 degrees on open roads, to get to their offices when they could have picked me up but didn't so much as offer to do that nor to drop me off. I had to make my way there and back which was miles away, like five I believe, if memory serves me. It was outrageous. I am lucky I had no cumbersome luggage or belongings. They weren't located at the station, didn't give me a heads up and didn't even have the car I reserved, ready. That was my first time renting from them, and this clown with the insurance philosophy was the last.
The final straw. I am cured of ever using them again to, so much as drink from their water cooler. They will never again get the opportunity to abuse my patronage and use my hard earned cash to fund this kind of atrocious imbecility. Google should really put in a negative star feature.
Some people, just seriously don't deserve you. Don't finance their foolishness.
28 April 2025
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April 2025 by Ron
Thanks Jack, great service. I will use the location in the future.
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April 2025 by A A
Pick-up and drop-off booth services were great, gentleman was very helpful however the car needed service with light on, damaged from outside and worn from the inside. For the price paid, it was not a value. Office manager seemed too busy to talk to customers upon my drop off, the pick you up and drop you off radius he said was 2 miles, seemed pretty low to me. I also was charged for 5 days instead of 4 days. I probably would go again to this office just because the booth service employees are very friendly.
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March 2025 by María Fernanda Castañeda Zavala
Good service. Quick and polite team
