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May 2023 by Katherine M.
BEST CUSTOMER SERVICE EVERRRR! David always with the best attitude. Definitely coming back!
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January 2023 by Ali Tabarsi
Poor services . They broken my blazer coat buttons and when I shared my concern whit them. They said we don’t have any responsibility! Very rude .
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June 2022 by TRUE REVIEW
Horrible Drycleaners and owners! They ruined a fur trimmed jacket and wouldn’t reimburse us!!! Blamed the coat manufacturer. They ruined mens shirt they burned with press machine and left iron burn marks! We have given this Drycleaners so much business over the years! NEVER AGAIN! The final straw is this:Most recently they gave me a bunch of dresses and clothes that don’t belong to my wife! I never thought to check them I just assumed my wife was getting ready for our summer travel, so I took them to our 2nd home and hung them in my closet! When my wife saw them she immediately told me they weren’t hers! They had charged me almost $200 dollars for the wrong persons clothes! When we went back to return all the clothes and get our money back (with clothes and receipts)the lady owner and (her son and husband witnessed her yelling and denying the clothes) she refused to reclaim clothes and refund my money right then! I told her you gave us the wrong clothes and you charged us and you already collected the money and we want our money back but she would not do it!She said no one had come to claim the clothes so she didn’t want to refund our money!! So this to me is stealing someone else’s clothes. I am filing a legal judgment claim against the business to get our money back and return the clothes! I feel bad for the woman who lost so many clothes! Unethical, lied to me, unaccountable for damages to clothes! I will never use this Drycleaners again! I can upload pictures of clothes to Internet if someone is missing clothes from This awful Drycleaners “Fairfax Cleaners” is in mclean va! Located in the Strip mall next to mclean hardware and total wine.
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June 2022 by Brian Weimer
Solid service.
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May 2022 by Steve G.
I've been taking my dress shirts and suits here since the dry cleaner I had used for years closed shop. As a new customer I was skeptical about using a new service. In the 4+ years I've been taking my laundry here, I have never been disappointed.
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May 2022 by Janna H.
Brought my evening gown in to be hemmed. They said they could also help with adjusting the shoulders that were too wide. I said I was going to take care of it myself and I needed them to save them extra fabric from the hem. They pinned the shoulders and said they could do it for me for only $20. I agreed, but said I still wanted the extra fabric. When I came to pick it up, the hem was fine (a simple hem for $30 for each layer), but there was a pull in the back of the chiffon dress now and the shoulders were sloppily gathered and still did not stay up! They said they did not make the pull. They said they could fix the shoulders by making criss cross straps. I told them I did not want that. I was not happy with the alteration they made to the shoulders and I didn't want anything else done to my dress since they messed up the alteration and made a pull. I told them I would pay for what they did, but I wanted to leave. I asked for the extra fabric which they had not kept with my dress. Luckily they were able to find it. They did not offer to reduce the fee I paid for the entire job to exclude the poor shoulder work. At least my hem was completed!
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April 2022 by Mi K.
Top quality service im very happy with dry cleaning. New location looks very clean i strongly recommend this place to try...
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March 2022 by Frans H
Worst dry cleaner I've ever been to in last 20+ years. Ruined my clothes worth almost $800 with no consideration or accountability :(The ladies up front began very polite and friendly. I specified dry clean only for two pair of my ~$200 jeans, and the ladies said ok. But when I pick them up and try them on they have clearly shrunk.Next time I bring two more pair of ~$200 jeans, I say, last time my jeans shrunk and that I think last time there was a mistake, and these jeans must be "dry cleaned only"(!) and cannot go in the drier(!). When I pick these jeans up they have both shrunk and are no longer wearable!I return to store to show shrunken jeans. Formerly polite ladies ask if I have gained weight (?!? seriously?). (No, I actually lost weight recently). Then lady pulls out ruler and says waist looks okay (as if she can expertly tell from this silly evaluation?!?). I explain that when I put jeans on I they are most obviously too tight (and were not before) and that they are clearly 1-2 inches too short now compared to before. I then also show that jeans label has been changed by water from washing not dry cleaning. Lady finally says to come back and speak with manager.When I speak with manager, he takes ZERO accountability, and says jeans wash instructions do not specify "dry clean only", but admits they have instructions for "no tumble dry" (not sure if they followed that no tumble dry though either??). I explain that I clearly and repeatedly specified dry clean only! Manager says my instructions were ignored as they can't follow customer instructions and have to follow garment instructions.I argued that if my instructions were not going to be followed then my jeans should have been returned to me without cleaning and without charge, with a note that my jeans could not be cleaned. Manager said they don't do that (?!?!?), and that they do whatever they want as long as it's not prohibited by the garment's cleaning instructions.I was offered no compensation whatsoever. I was also told they do not have insurance to cover the cost. He told me to take it up with the jean manufacturer (seriously, good luck with that?!?). So all I can do is never go back there and advise others to avoid Fairfax Cleaners, unless you have clothes that you want to shrink or if you like cleaners that blatantly and admittedly ignore your customer instructions.
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February 2022 by Frans H.
Worst dry cleaner I've ever been to in last 20+ years. Ruined my clothes worth almost $800 with no consideration or accountability :(The ladies up front began very polite and friendly. I specified dry clean only for two pair of my ~$200 jeans, and the ladies said ok. But when I pick them up and try them on they have clearly shrunk.Next time I bring two more pair of ~$200 jeans, I say, last time my jeans shrunk and that I think last time there was a mistake, and these jeans must be "dry cleaned only"(!) and cannot go in the drier(!). When I pick these jeans up they have both shrunk and are no longer wearable!I return to store to show shrunken jeans. Formerly polite ladies ask if I have gained weight (?!? seriously?). (No, I actually lost weight recently). Then lady pulls out ruler and says waist looks okay (as if she can expertly tell from this silly evaluation?!?). I explain that when I put jeans on I they are most obviously too tight (and were not before) and that they are clearly 1-2 inches too short now compared to before. I then also show that jeans label has been changed by water from washing not dry cleaning. Lady finally says to come back and speak with manager.When I speak with manager, he takes ZERO accountability, and says jeans wash instructions do not specify "dry clean only", but admits they have instructions for "no tumble dry" (not sure if they followed that no tumble dry though either??). I explain that I clearly and repeatedly specified dry clean only! Manager says my instructions were ignored as they can't follow customer instructions and have to follow garment instructions.I argued that if my instructions were not going to be followed then my jeans should have been returned to me without cleaning and without charge, with a note that my jeans could not be cleaned. Manager said they don't do that (?!?!?), and that they do whatever they want as long as it's not prohibited by the garment's cleaning instructions.I was offered no compensation whatsoever. I was also told they do not have insurance to cover the cost. He told me to take it up with the jean manufacturer (seriously, good luck with that?!?). So all I can do is never go back there and advise others to avoid Fairfax Cleaners, unless you have clothes that you want to shrink or if you like cleaners that blatantly and admittedly ignore your customer instructions.
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September 2021 by Mike Hook
Fantastic service! My clothes came back to me looking great.
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June 2021 by Sigurd Volsung
Always friendly, and they always do a great job, even with the tough stuff.
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June 2020 by Marlyn Fitz
I have a different dry cleaner closer to home so I can’t comment on that aspect of the business but definitely do not have your clothes altered there because they will be ruined
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June 2020 by Noah Teates
Great service.
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February 2020 by Jeanette H.
Dry cleans all of my clothing, costly suits, blouses etc exceptionally well and even covers/protects all of my buttons (for my designer suits and tops/blouses). Staff are always very friendly and courteous. Tailoring and alterations are done superbly at very reasonable prices. I've been coming here for over a decade.
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January 2020 by Maria S.
This place is terrible. Pay attention to the negative reviews- they are true! I don't usually go to this cleaner but I was in the shopping complex so I dropped off a silk blouse. When I picked it up everything looked fine until I took off the plastic protective sleeve at home. I noticed an area that had a previous stain (reason I took it in) that now had completely damaged fabric over the stain. When I took it back to the store and explained the issue I was met with glares from the women behind the counter while they barked angrily in another language. They then . brought out a young man who told me I probably had moths in my closed that damaged the fabric! Of all the ridiculous things to come up with! There was absolutely no other item in my closet that had any moth damage. It was incredulous that he stuck to his story and refused to refund even partial of the $15 cleaning fee. I would stay away from this place if you care for your clothes! There are many other professional cleaners in the area that do a good job and have great customer service as well.
