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February 2024 by INGRID LIN
Very good experience!
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February 2024 by Bruce Mattheus
Pretty dire state of affairs here. Cannot even sell me 4 new tires that I ordered 2 weeks earlier and had a confirmed appointment for. Settled for a single tire repair instead. Hope they at least did that correctly.......
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February 2024 by Robin Cohen
I came in for a lifetime 4 wheel alignment on a Tesla. My online appointment request had not been looked at from 4 hours ago and I was told I would have to wait at least an hour and a half. They ended up doing it in about an hour. The alignment was completed but 1 measurement was still red so it seems like I need to go back. I believe the tread and pressure measurements are just made up. I know the pressures are off by at least 7psi and there large differences in the ages of the 4 tires so I have trouble believing that every measurement was 8/32. I also had an online quote for lifetime alignment that was declined and was charged an extra $50 for adv driving assist calibration which I assume is just an upcharge for doing nothing.Update 2/19/2024I received a follow-up call today from Travis, a manager at this location, and I’m revising my review. Travis explained that the one remaining red measurement (front-left castor) cannot be adjusted on the Tesla. All of my adjusted toe, steer ahead, and thrust angle measurements are now dead-center so I’m happy with the alignment. Travis also agreed to sell me the lifetime alignment and charged me the difference from what I paid yesterday (including the advanced driver assistance calibration up-charge). Lastly he took accurate tread depth measurements for my record.
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February 2024 by Francisco J. Mejia
Made an appointment online to check a leaking tire. Arrived at appointment time and was told it would take 2 hours. I thought that with an appointment it should take maximum half an hourI left and went next door to a Goodyear store. Car was looked up and problem (cracked rim) was detected working 15 minutes.
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February 2024 by Christine Mcduffy
The service was great. Good communication skills and on time service.
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February 2024 by P Yaghmai
The hold my car for 3 days on flat tire
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February 2024 by Oktay Bora Yagiz
Experienced team, now doing much better under the leadership of their new manager, Mohammed Ali. Fair pricing policy. Thorough work.
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February 2024 by Thomas Berry
Excellent Service from the front desk to the shop to the delivery
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February 2024 by Steven Briese
Easy to get appointments. Friendly staff. Fixed my tire right away.
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February 2024 by Mark Hessie
Take your business elsewhere!!! Appointments are apparently meaningless and they are extremely unprofessional with poor customer service and communication. Had a 10:00am appointment and dropped off four wheels to be balanced that were to be done in a few hours. Show back up after 5:00 pm and they aren’t balanced due to being “understaffed”. Solution was to leave my nice corvette wheels outside overnight to be completed tomorrow. Unacceptable. Waste my gas and time, thank you Firestone.
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January 2024 by Jon Murdough
Fast service during an emergency on Christmas Eve. One of the rare good experiences I've had from Firestone. Great job to this local team.
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January 2024 by Martin Quinn
For the past two years, I have received excellent service from Firestone on Chainbridge Road in McLean, VA. The staff are very courteous and accommodating. And the location is extremely convenient.
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November 2023 by Aydin Damood
I was pleasantly surprised by the service. Previously, I had a Firestone in another state pretend like they were honoring an oil change coupon but giving a ridiculously high quote. I expected something similar here just based on my experience with them but nothing of the sort! They completely honored the coupon and even though the time for the oil change with an appointment in advance was a little on the high side, I got a call well before the estimated time of completion saying my car had been serviced. If it wasn't for that courteous call I would give four stars cause that's a long wait, but they did me good by getting it done faster and letting me know that they did, something I honestly did not expect them to follow through on. Much appreciated by me!
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November 2023 by A M
Very poor service. 4 and half hours for an oil and filter change? The same excuse that they always use. An emergency job came in? What emergency? Does everyone stop what they are doing and perform surgery on a car? Nonsense. Avoid this company.
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November 2023 by Priscilla Hudson
I had a great experience with this location! I was in a pinch with a dead battery, but thankfully Drew, my service advisor, and Rowan, my service technician, took amazing care of me. Both were friendly and professional as well as took time to explain details about the service that I was receiving. I believe Drew will be going to the Wheaton Firestone location. I would definitely recommend this location and would visit the Wheaton location if it were also convenient for me to go to.
