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March 2024 by Stacey Parker
Gap's policy on no returns after thirty days is ridiculous. As a customer I have spent tens of thousands there as a credit card holder. In a capitalist society if you have your receipt you should be able to receive the value that you paid for the items (never worn, tags still in place). Instead of being able to exchange the items for sizes that fit, I was told there was nothing that could be done because it was beyond the thirty days. I was insistent about getting the same value for the items that was paid at the time of purchase. I want to thank the manager who dealt with me and was able to resolve the situation--thank you for your professionalism. Despite the fact that it was not one hundred percent to my liking--she was still able to resolve the situation. I want to say shame on the other manager who was also dealing with me for refusing to do anything and seemed to take delight in enforcing this pathetic policy. Though Gap does have items and styles that I like--I will have to consider taking my business elsewhere next time.
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February 2024 by Rayehan Kausar
Not very customer friendly.
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February 2024 by Heydi Sosa
Customer service is horrible, their answer to everything is “they can’t do anything about it”. Don’t buy from here. Either way, this is probably why their stores are closing.
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October 2023 by Krista Case
Love Gap, not this location. The store closed 2hrs early (before the mall). This is the second time this has happened to me here. How would someone know if they are going to randomly close early that day? I came specifically to try on jeans. A 45 min drive wasted.
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August 2023 by Mary Acar
This place is very pricey for a fast fashion chain, but the quality is pretty good and there are many large sales
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July 2023 by Ahmed Al Humaidi
I went there, they were rude to meI don’t know why.. I will never go there again
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May 2023 by Laura Connors
Shakira was an incredibly kind and helpful cashier. She made our day!
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April 2023 by Josephine S
Went to the register with 2 items from clearance area clearly marked at .99. Sales associate and manager refused to honor price saying it was marked wrong. It definitely was not a good experience and I’m pretty sure I won’t be coming back or referring this store.
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April 2023 by Stella Beattie
We walked in at about 8:45 and the store only closes at 9. I had a few jeans that I wanted to try on so I went to the fitting rooms. As I asked for a fitting room, they said the fitting rooms were closed. I explained to the girl that id only take a few minutes to try on and then I’d be out of there. She argued with me and said she had to speak to the manager to see if she’d allow me to go in. By the time the manger arrived, she said there’s only 7 minutes till closing so I couldn’t try on my jeans. I also wasn’t the only customer that was declined. I traveled from West Virginia to do some shopping and was unable to complete my shopping thanks to the incompetence and total lack of customer appreciation. Shame on Tysons Gap. I will never shop there again due to staff. What ever happened to customer service and custom appreciation? Apparently they don’t need to sell anything in the store. I guess GAP has put a gap on that. ?
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February 2023 by Stargazer (Night Sky)
Gap has been a staple of sartorial excellence for as long as I can remember. Clean-lined, mostly good quality clothing that you can mix with their other brands. A gentleman who is a manager helped me and was courteous and patient.
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September 2022 by Sheree Richter
I wish there were more discounted sales at this store.
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September 2022 by Marionela Tîrsîna
Worst customer service.Never buy from here.
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August 2022 by Val Thakore
Incompetent staff & lack of communication!Called prior to making the trek out from Arlington to Tysons & asked if I could pay my gap credit card bill in store, I was told by the staffer that, they do accept payments in store.I was angered to find out once onsite that what I was told over the phone was untrue, waste of my freaking time. Gap - train your staff to be more coherent & competent and stop hiring people that can’t conform to such. ??
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August 2022 by Luke Waldron
There is essentially no men's section
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June 2022 by Kelly Lee
Love it
