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December 2023 by Randy Quintana
I appreciate Guess. I no longer purchase any leather goods due to person beliefs and being an avid animal supporter and to my surprise most of their products are PU and or faux leather. The reps helped me figure out what was in the scope of what I was looking for to make sure nothing I purchased used animal skins and I left with a luggage set and 8 full outfits. Thank you!!
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December 2023 by Aren Auto Group
Great experience Adler who was helping us was amazing very helpful .He need to be promoted to a manger .
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December 2023 by Heba Sh
Not even zero star worst customer service ever so rude Disrespectful, the manger is so rude and racist , No wonder why people don't want to shop in store. Staff is rude .. i was a loyalty customer for Guess but not anymore .
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December 2023 by Nitesh Chawathe
Worst guess store. The people working here are racist. Kept following me for a pair of sunglasses throughout my shopping as I was holding 2 pairs in my hand. I was asked 3 times if I put them back. The staff then went back to make sure I put the other pair back before I made my purchase. I did tell them I did not feel comfortable the way they treated me. Be careful a bunch of racists working here.
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October 2023 by Janet Colon
Did not accept an unworn return within 30 days and I see other reviews with similar comments. Do not buy clothes here!
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October 2023 by Catherine Lokke
Did not accept an unworn return within the 30 day policy
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April 2023 by Haesam Awadalla
Joshua the manager is not really helpful and has a very bad attitude I usually shop there but I won’t shop there anymore because for him
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December 2022 by Sela Lopez
I used to love this brand and this store in particular. They were always friendly and attentive. However, the last few times I've been there it just hasn't been the same. It's certainly a hard time to work retail at the moment. I don't expect everyone to be cheerful all the time, but I feel it's been a marked drop from what that store used to be like.
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December 2022 by Sohil Agarwal
Poor customer service. they told me ill get free shipping and then added the charge when i wasnt looking. now they refuse to take it off. im never going to this store again.
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December 2022 by Pummy Sahni
the spanish manager in tyson mall is so rude. she doesnt have manner to deal with customer. while dealing with customer she talks about her son's flu shot even about her holiday. Guess authority should be taken care of.
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August 2022 by Yusra Alimy
It was my first time purchasing an item from this brand and this store and will be the last purchases, We bought a watch and just worn one time and my husband did not like it and they store manager was keep saying that it’s worn up and did not accept return, please don’t go there and don’t buy from this store. Worst experience ever.
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April 2022 by Luanna L.
Geeshhh! 4/30/2022 If you hate your job so much that you don't want to deal with customers, go find a job where you can use your brain. All these reviews are true. Pathetic and entitled hourly salespeople. I just left the store after returning a jogger that I bought this morning. The first one from this morning who was heavyset girl was awful, the second guy that worked tonight (4/30 8:4PM) was even horrible. Not only he slap my refund in my hand, he keeps sniffing and god knows where his hand been before that. Just bad attitude! I even told him I bought the neutral colors online instead. They didn't have it this morning. He didn't care! Ugh! Avoid this store. Order it online if you know your size.
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February 2022 by S Lupus
I used to love this brand and this store in particular. They were always friendly and attentive. However, the last few times I've been there it just hasn't been the same. It's certainly a hard time to work retail at the moment. I don't expect everyone to be cheerful all the time, but I feel it's been a marked drop from what that store used to be like.
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December 2021 by harshit cm
Gustavo was helpful in getting my returns processed when there was lot of confusion with my store pickup order. He himself called the customer service and got this sorted for me. Appreciate the efforts. Staff were very welcoming during my visit too.
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December 2021 by แจน บิวตี้
Love this place,they’re very helpful and friendly for return and exchange . Love the quality but the price little high
