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January 2024 by Jennifer Pacheco
Girl at the cash register wearing green sweater shirt brunette hair in the men section extremely rude aggressively, not polite at all.
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December 2023 by Onika Jeba
Bad customer service/ rude cashier.
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November 2023 by Y V
The fitting rooms are so disgusting and unsanitary.
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September 2023 by Hannah Snyder
A young cashier noticed I was buying work clothes and asked me if they were for a job. I replied I had just gotten a job and she congratulated me and said the nicest things to me. Totally made my day for someone at work to go out of their way to be so friendly and encouraging!
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July 2023 by Bhupinder Arora
Unbelievably slow service at the register. There were probably 5-10 other associates in the store but they had only one register open and the person working there was so slow -there were maybe 3 people in front of me but it took them almost 20-30 mins to get their billing done. Not going back here again.
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May 2023 by Muz M
Probably the worst store I have ever been to. Been standing in the line for 45 minutes. Only one cashier. I had to return an online order. Staff roaming around but not working on the register.
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May 2023 by Nevine Kamel
I was at the mall today and went to H&M and was very surprised they really had a lot of good stuff they have a lot of verities a lot of colors new stuff very cute sets and affordable prices very nice dresses ? was very pleased with what I saw
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May 2023 by Adriana Niepa
Omg. What a mess in the women's section! I don't know if people are just that disgusting or if they are that short staffed! It was difficult to shop because everything was such a mess. The cashier was great
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April 2023 by Kiwi SK
Used to go there every time I went to Tysons but won’t go there next time. The manager is extremely rude and unprofessional. I asked for an exchange as per H&M policy. Her reply was I am manager and I am policy and when asked to show me then she couldn’t even show and instead left me unattended. Pathetic!
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January 2023 by Matthew Tilghman
I was unimpressed by the children's section of this H&M. First, nothing appeared to be in stock in more than half of the apparently intended range of children's sizes. 3T boys' clothing was quite surprisingly rare. There were sundry items on a sale rack, almost all with either no indication of what discount might apply to them or no price tag at all. I have had good experiences shopping for children's clothes at other H&M stores. This one is not worth visiting for the purpose.
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December 2022 by Robert Hammond
The men’s department in this store is terrible. It doesn’t matter what time of year you go, you’re not going to find anything. I couldn’t even find a decent button down to wear to work. H&M in general is slacking when it comes to men’s clothes these days, but this store might be one of the worst ones when it comes to this.
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October 2022 by Elena W.
I would give it zero stars if I could. The worst customer service ever. The cashier whoever was there today around like seven-ish the, I just told him that I had a question I asked him about the return policy for online items. I just wanted to see if I can ship the item back or would I have to bring it to the store because H&M is far for me and I forgot to bring it with me today. I don't have the original packaging and it wasn't giving an option to make a return on the app. This person goes ahead and says "you can return it either way" and then says "that was a stupid question". I work at a retail store too and every store has different policies like we have different policy for online returns. First of all the question wasn't crazy and second of all I have definitely never told the customer that the question they asked was stupid because that's what I got told by this person. He's like that was a stupid question and then he gave me a weird smile like I was crazy. The worst experience ever! Never going back to H&M ever again in my life!! Would not even go back if I was paid to! That's how horrible this person made me feel!
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October 2022 by Victoria Ward
Extremely disorganized, clothes all over the floor, clearance racks have piles on top and all over the floor. The dumpiest H&M I have ever been in and I’m usually a fan of this branch. Couldn’t shop there. Employees just walking around…
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September 2022 by MJ Nary
What a mess! Went in the store today and was instantly taken aback. Clothes everywhere - all over the floor, piled on top of racks, thrown here and there. Good thing I wasn't looking for anything specific because there was no way I would have been able to find it.
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September 2022 by Gail Long
My daughter and I stopped in H&M on a recent shopping trip to DC and was happy to shop the baby section. The store was an absolute mess with clothes piled and even in the floor. But we overlooked that because we understand staff shortages. We found some deals and proceeded to pay and was made to feel like we specifically changed prices on the items, because it seemed almost every item was not the price marked. They did not honor the prices. But to be honest it was the first time i felt it was 100% because we were white. Employees had no patience with us but did with all other customers that were not white. I will never shop that store again.