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February 2024 by Annabelle Perez
I called to inquire if an item was in stock as it had sold out online. Courtney took my call and was able to ship the item out to me. She was very courteous and helpful. It made my day. Thanks for the great customer service, Courtney!
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May 2023 by Freddie Floro
Staff are attentive they assisted me immediately.
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May 2023 by Ana Sofia Siliezar
I used to love coming here often but lately when they combined men section. I do not come often as used to be because I do not see many sales. Now I go to Georgetown for the Sales because they still have the section for Sales. Due to the commuting, I order online more often. If you come to the store and ask for help, I highly recommend looking for Flor. She is my top notch favorite staff!!!! Super sweet, extremely lots of patience, and she is always happy to help. She speaks Spanish as well so it makes me super comfortable to talk with her and her honest opinion when you try ons!!!! :) Because of her, it doesn't stop me to come by sometimes now! :) :) I suggest to shop during weekdays. Weekends is too busy and the staffs are not the same during the weekdays. Just my cents for a great experience when you leave the store. :)
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May 2023 by Amanda
Hannah was very helpful in finding items for my son. Got some great deals for him!
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January 2023 by Riley E
It's decent. Wasn't sure if the staff were going to ignore me because at a different store it was not great today, but despite it being pretty slow in the store after the holidays the staff were helpful. When you're trying to compare black pants to other black pants it's pretty difficult but the sales woman understood what I was looking for and seemed to know the styles well. Thanks for that!
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January 2023 by Young K
A lady helped me, wish I could remember her name but she was really polite and willing to help me out.
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January 2023 by Solar Panel
A lady helped me, wish I could remember her name but she was really polite and willing to help me out.
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December 2022 by Eowyn Chen
The staff was really unfriendly towards returning online items:1. impatient2. not scanning the tag of the item but the package3. when made a mistake of the items to be returned, blame the question onto the customer4. take forever to solve the problem with phone “on hold”.This is sharp contrast to my experience with holiday shopping return with all the brands today. It definitely hurts the brand experience. Not feeling like a quality brand anymore.
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December 2022 by Wanxin
Pretty bad customer support with return and exchange. I felt the assistant didn’t want to be there and had to endure through the process. You could hire better people by being the level of brand you are, or, I should mentally downgrade the brand to below Ann Taylor now.
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November 2022 by Ceelo Rock
What can I say, great deals great staff and phenomenal sales
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October 2022 by Joshua Ritts
Joe went above and beyond to help me out. She was courteous, thorough, and gave me tips I didn't even know I needed. I will definitely be shopping at J Crew again! Thanks, Joe.
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October 2022 by P. Gomez
Where I stock up my basics. Timeless quality clothing.
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August 2022 by Janet Smith
I got help on the phone about pants we saw this weekend. The associate was great. He found the pants and gave me the information I needed to order them on line.
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July 2022 by Sergey M.
A quick tip - if you see a discount online but not in store, try politely asking for a price match.
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June 2022 by Joaquin Moreno
The lone star is for the non-existent customer service. Spent about 15min browsing thru the mens section, all while a group of staff where socializing and seemed too busy to offer assistance ✌?. Visit was on 5/29 (afternoon)
