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August 2023 by Ndeminah Mulbah
I absolutely love this store and the customer service provided to me . I appreciate the friendliness of the sales associates. One in particular Will assisted me with phenomenal services and was so knowledgeable with product . I definitely recommend 10 out of 10 .
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July 2023 by Mohamed Osman
So my wife bought a purse here a week ago. She wore it once but didn’t like it. They have a 30 day return policy so we went to return it. The lady working there had a European accent refused to return it she said that because she wore the bag they couldn’t return it. It’s only been 8 days and they have a 30 day return policy. Kinda crazy they wouldn’t take it back or give me store credit or anything. Terrible customer service.
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May 2023 by Brittany Batcheler
Stellar customer service at this location. I called looking for a specific bag to have shipped as a gift. Derrica was amazing! She found the item for me (last one) that I was unable to find at any other locations or online. She was very quick, concise, and friendly as she walked me through placing the order over the phone, and even set me up with having the order gift wrapped and shipped. Wonderful experience! Thank you Derrica!
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June 2022 by Katze Love
Good selection and the staff were nice to me.
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March 2022 by Cassie B
The customer services was terrible. I went in looking for a new wallet and all I got was a Hello. The sales associate was more excited to see a dog in the mall than helping me. I wasn't even excepting a lot, but at least asking if I was looking for anything so I could explain what I was hoping to purchase. In the end found what I was looking for myself and went to check out. Overall I went ignored despite being the only person in the store and it left a bad taste in my mouth.
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March 2022 by Thomas Ramey
Excellent customer service from the young lady last evening, helped me with my in store pick up. Will definitely return due to her help. Thank you!
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January 2022 by Susan Xu
Purchased online and requested for a gift box, but the box didn't arrive. I went to the store to request one. The sales associate assumed that the purchase was made at Kate Spade Outlet and told me he will charge me for a box. I explained to him that it was from Katespade.com and told him that I'm willing to show him the email receipt. He didn't want to change his mind, still insisted on charging for a box.
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December 2021 by Steph Gemini
Nice store and friendly staff. Found a pair of cute sandals.
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September 2021 by S Gemini
Nice store and friendly staff. Found a pair of cute sandals.
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July 2021 by Lady Chev
Nice store and friendly staff. Found a pair of cute sandals.
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March 2021 by Dana Z.
I love Kate Spade. So much so that I only use Kate Spade wallets exclusively. I love my collection. At the same time, Kate Spade is such a good quality I've never had an issue with one falling apart or defective. I bought my most recent wallet only last month and within just the first few days of using it, the hardware (pull tab) had fallen off. I was distressed and tried to fix it myself, only to have it fall off again a few days later. I contacted customer service online and asked them if it was possible to do an exchange for a new one. And that was the moment I learned their wallets have a 1 year warranty. I had never known! So I went into the store and made an exchange. They made it very easy. They didn't have my exact item but offered to order it for me or I could choose a different one in the store for an even exchange. They made the swap quick and easy - thank you!
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March 2020 by S.R. Foster
Love Kate Spade
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January 2020 by J H
Awful customer service.
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December 2019 by Michael Coppedge
The people that work here were very nice and helpful
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May 2019 by Bella Lee
Love this place. Pretty store and nice staff.
