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August 2023 by Christy B.
I opened a checking and savings account today with Michelle. The entire team at the Columbia Heights location were very polite and helped make the process very smooth!
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August 2023 by Alise Laroche-Randolph
We've been members of LFCU for over 30 years and have nothing but positive experiences. Recently, a member service agent Elisar was prompt and responsive to meeting all our needs. Highly recommended.
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April 2023 by Timir M.
Excellent services with a smile for sure by the entire team. Very inviting and willing to help. In short, a great One Stop Banking Shop where your needs are met in a seamless manner. Thank you.......
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March 2023 by Joyce Turk
I've been an LFCU member since 1980 and never have felt the need to use another financial institution. Member service has been at the highest level of excellence, friendly and extremely well managed.
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March 2022 by Thomas Lennhoff
Kudos to Jared Ferris for excellent customer service: he assisted with moving funds from a matured cd to various accounts without a hitch. Professional, efficient, prompt, patient & kind - thank you, Jared ! T Lennhoff
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February 2022 by Andrew T Landreth
Kudos to Jared Ferris for excellent customer service: he assisted with moving funds from a matured cd to various accounts without a hitch. Professional, efficient, prompt, patient & kind - thank you, Jared ! T Lennhoff
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July 2021 by Mary C.
Good branch banking. Very professional and responsive. Took time to explain several things to me. Location is good and parking is ample.
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December 2020 by B Tranquilo
I have been a satisfied and happy member of the Lafayette Federal Credit Union for more than 25 years. Great member service, innovative flexible and variable certificates, high CD rates.
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June 2020 by Tawab Neyazi
I am a customer of LFCU and needed to access my account and required cash. Jared Ferris, at the McLean location helped me in a short time period of time to get what I needed during this pandemic quarantine. Thank you Jared and LFCU for being there.
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May 2020 by Liubov K.
I wouldn't recommend this location to anyone. I had very bad experience there with a branch manager Jared Farris on two separate occasions. He was very rude and unprofessional for no apparent reason. I didn't like his attitude during my first visit, but all of us can have a bad day and I let it go. I scheduled my next visit at different location because of my unpleasant experience with Mr. Farris. A branch manager for that location called me and offered to reschedule it at a McLean location because I live in this area and it is more convenient for me. My second visit to Mclean location was even worse than first. I came in on Wednesday instead of Thursday, I understand that I made a mistake but Mr. Farris could tell me about it nicely. Instead, he yelled through a glass door, but I could not understand what he was saying so he finally opened the door and continued his tirade about my mistake. I get it, it is my mistake, but he called me by my first name so he remembered that we had spoken a day earlier to confirm this appointment, but instead of letting me know he was watching me for 15 minutes waiting at the door and then yelled at me for making a mistake. I have never in my life left a bad review, but Mr. Farris needs to hear some feedback from a customer whose day he ruined. I would highly recommend to bring your business elsewhere!
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December 2019 by Frank Richardson
Great Federal Credit Union that is very responsive to customer needs! A member since 2002! Thanks for taking care of my family!
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November 2019 by Carmen F.
The staff is very helpful and their customer service is outstanding. I am a happy customer for the last 15 years.
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January 2019 by Lloyd Holmes Jr.
Understaffed, get these guys some help so customers aren't waiting 30+ mins for help
