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January 2024 by It’s_Me
My new favorite store. Love, love!
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December 2023 by Sami Indigo
I was trying to return an item that was delivered. I followed the steps online to return the item at the store. The manager refused to accept the return, he refused to look at the email from Loft, and he refused to look at the return slip provided by Loft. If this was my first experience with Loft, this store would turn off the brand because they refuse to follow their own return policy.The reason I gave 2 stars instead of 1 is because the employees are very helpful and customer service was very helpful resolving the issue and helping me file a complaint.
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December 2023 by Angela Perera
I just walked out of the store 5pm (12/23rd/2023) ; highly disappointed; I did my shopping and at the cashier; named Elizabeth being was very rude and unprofessional; these are the days for all gift purchases and I was simply asking for a extra bag since there were separate gifts I"ve purchased; in very rude manner she declined and humiliated me in front of the other customers; please put more customer oriented , dedicated staff at the front line; if the company maintain policy as one bag per customer there is a more polite manner to explain than being rude like that. This is so far the worst customer service I have even seen in shopping in all retail stores in Tyson's Corner mall;The store have beautiful pieces s of cloths; please don't let customers think twice to make decisions to step in to store agin over bad customer service.
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June 2023 by Angie F.
I am always grateful for the help I get when I'm shopping at this location! It's great to be able to run in and get what I need quickly without having to wait for someone to assist me! Thank you for your assistance and honesty whenever I need something pretty to wear. I appreciate it very much! Thanks for reading my review and have a great day!
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January 2023 by Taydra Fahie
This location has an OK selection. Service could be better.
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November 2022 by MJ Eashum
I love Loft/Ann Taylor companies but the service at this location stinks- and no, it’s been like this since before COVID so can’t say it’s staffing shortages. Poor attitudes from staff toward me and other shoppers for no reason. Definitely will not shop here again.
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October 2022 by M. Eashum
I love Loft/Ann Taylor companies but the service at this location stinks- and no, it’s been like this since before COVID so can’t say it’s staffing shortages. Poor attitudes from staff toward me and other shoppers for no reason. Definitely will not shop here again.
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September 2022 by S Hood
I’ve literally never been treated worse while trying to spend money. I’m still shocked that the employees were so mean. The cashier was a special kind of rude and the other cashew was super defensive about life. After my card didn't work, I was turned away without assistance, I called the card, they activated it, I went back in with the service rep on the phone to make the purchase went thru, only to be met with more resistance … So I canceled my card and will not return.
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June 2022 by Rajgopal Venkatram
Very knowledgeable, and friendly sales staff, my wife required her formals we visited this place in Taysons
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December 2021 by Lesley M.
I tried to return a pair of pants that I received as a gift. The store associate would not take the pants because the price tag was missing. All the other tags were still present, and the pants were still being sold at full price. This contradicts the return policy that is shared online.
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August 2021 by Meghan M.
If you are looking for petite sizes in this large store, brace yourself for very, very limited selection. At first I thought they had gotten rid of their petites all-together, but no - there was just so few things to chose from; I found 2 ill-fitting dresses and a few flimsy tops. Additionally, the quality of all of AT's things has gone downhill so much in the past several years I'm not sure why I even bother. It's honestly a depressing store to shop in anymore.
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July 2021 by Nicky Safari
Cute, easy tops, shorts and dresses, there is always some kind of sale, the sales associate at Tysons was awesome, very patient and knowledgeable.
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March 2021 by Magali M.
While many businesses are making an effort to give a good service, Loft at Tyson's Corner will not let you try on clothes because "they are cleaning" the dressing rooms. They do NOT care if as a result you end up not buying something. The lady in the front desk is unapologetic, unsympathetic snd plainly rude. I've been a client of LOFT since it opened in the 1990s. I am stopping now.
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January 2020 by Carlos
Neat shopping options and good customer service...
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January 2020 by Ralph Martins
"Cute, but expensive." - my girlfriend