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February 2024 by Ashkan Asx
I have 2 belts and my wallet barely used and looks so old and beat up, today after I purchased a new pair of shoes I asked for repair person to fix my belt and wallet, what he told me was the belts are normal wear and tear and he asked $195 to fix my wallet which is supposed to be no charge! After doing years of business with this store I definitely decided to stop doing business here due to poor service management and rude customer service
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February 2024 by Dima Yakovets
Found great items and had perfect service.
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January 2024 by Omer Sherjang
Not my first time shopping here and definitely won’t be the last. I’ve shopped at this specific location many times and each time was never disappointed. From the moment you walk in, no matter the busyness, a staff member is always there to greet you and ready to help you with your needs. The customer service is exceptional at this location and I highly recommend.
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January 2024 by Sir P
I went there yesterday for a repair inquiry. I bought a wallet from this location a while back. I only used it a few times and the zipper area is tearing/threading. In other words threads are popping out of place, with only little usage. The SA working there, i felt like was rushing me. I was polite, but upset. I left and went back, the other SA which was the manager helped me a little more, but i felt like she did not want to help me either. I feel like they are only nice when you are purchasing. The boutique in Bloomingdales (Tysons corner center) is much better and much more helpful! I do not recommend this location!
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January 2024 by Vimal Patrick Gnanaraj
Racists… they dont even welcome or show the bags out of display if you are not certain race…
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January 2024 by Yessica Ruiz
Wonderfully assisted by Bridget and manager, store was very busy, but was acknowledged within a couple of minutes. Excellent customer service. Appreciate the assistance and care.
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January 2024 by zena nihad
We walked in looking for a wallet for my daughter’s 18th birthday and we were ignored for 10 minutes before we went and talked to the manger. Afterwards we were matched with a rude uncooperative associate. He just threw the phone at us and told us to look at the available wallets. He didnt even bother to be even show us half of the available wallets and he offered no opinions or help whatsoever.
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January 2024 by Antonius Panjaya
Avoid this place if want to purchase LV products, better going to Tysons mall inside the Bloomingdale store, even though much smaller.
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January 2024 by Sami Salman
Wonderful place
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December 2023 by Sarah Giusto
What a professional and well run store! I walked in with no appointment (currently not taking because of the holidays) and was greeted by a woman posted at the front door (I later found out she was a manager) I had told her what bag I was looking to purchase and she was able to assign me to an associate who could help. I found this to be so helpful as it was 4 ish pm and the place was hustling and bustling with people! As luck would have it my amazing associate Louis was able to pair me with the bag in question and get my transaction settled all while juggling assisting another customer (who mind you was not kind and behaved much like a Karen). Louis’ professionalism shined as he navigated the situation and finished up my transaction. One minor mishap toward the end which was unforeseen but quickly rectified by Louis and his amazing Manager who I unfortunately I did not catch her name but I am so thrilled with my interaction that I plan on brining future business to them. Thank you for all your hard work! Happy New Year!
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December 2023 by Edward Nwanneka
The staff does not seem to be particularly concerned... They exhibit an excessive amount of attitude and a condescending manner.
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December 2023 by M Ayesha Ahmed
My favorite Brand name store
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November 2023 by pamela lauby
Most amazing service from Tom he was so very kind and knowledgeable and made everything easy will be coming back to see him love his service
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November 2023 by H H
Worst LV store I’ve ever been to. There’s no system on who gets assistance. People just walking in and the dumb greeter is nowhere to be found. Fire the manager and hire someone that give these people some direction. I was looking 30 mins trying to track down the waitlist person and the staff was just unhelpful, she later told me there were 18 people ahead of us
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October 2023 by Zubaydah Ar
From the manager white lady to the asian employees, all of them are rude, racist, and ignorant! Nobody want to deal with muslims or arabs at all.. and one of the emplyee had a bad attitude then came to help me then he said one moment and went ti another customer and ignored me! I had to leave …I cannot emphasize how racist they are!! So unprofessional! LV is so disappointing
