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November 2023 by Susan Ohnmacht
Ray and his team are welcoming, professional, and very efficient. They take care of the work request, welcome walk-ins, and consistently provide service with a smile. The diagnostics are great, and they will never send you away unless your vehicle is safe to drive. Thank you all - you are truly the best!!Services: Transmission
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November 2023 by erin bieger
This shop is absolutely amazing and they have gained a customer for life. The staff is filled with kind, genuine, and honest people who truly just want to help. Can’t thank them enough for fixing my tires and putting my license plate on!
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October 2023 by David Mitnick
Had a nail in my tire Just before needing to get on the highway for a very long trip. Called craftsman first thing in the morning on a Friday, and they said bring it in and will have it done in an hour. They were true to their word; it was done in less than an hour for a very reasonable price with the nicest people you could ever want to deal with. I don’t live around here, but if I did, this would be my service center. They have a very comfortable waiting area and snacks for my dog!Service: Tires
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October 2023 by Justin
This shop is the absolute best and they have gained a customer for life! I came in with an emergency issue to remove a rusted and stripped screw from my car. Without hassle and with the utmost professionalism, this shop fit me in and was able to take care of the issue very quickly and efficiently. Mason was very understanding and went out of his way to help me.Not only will I return to this shop in the future, but I will recommend all of my friends and family in the local area to do so. Thank you again!Service: General repairs & maintenance
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October 2023 by Qing Cao
I have been coming to the shop for a few years now for our car’s maintenance and repairs. The staff are nice and can explain really well what I need to do. Like today, I got a flat tire and they are super fast responding and have it fixed within an hour! I would highly recommend them.Services: Tires
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October 2023 by Annika Saloka
Had a great first experience at Craftsman Auto! Ray and the team were lovely to work with. They were honest and efficient with servicing my car. Will definitely be back in the future!
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September 2023 by Jane Lee
We have been going to this autoshop for the past three years. Ray and his team have consistently provided top quality service. Being a busy family with 3 cars, we have had many times where we’ve asked for work to be done with a tight deadline. Craftsman Autocare at Mclean have always done their best to meet the deadline without sacrificing quality of work. Ray and his team are knowledgeable, hard working and always provide great customer service.
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September 2023 by Cara Mosley
Absolutely amazing service. I had a flat tire when I got to my car after work. I work in McLean and live in Front Royal. They were super nice on the phone and even nicer when I got there even though they were swamped they took my vehicle in and gotIt ready to go. I will absolutely be returning and would recommend them to anyone I know.
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September 2023 by Ah Hamie
Craftsman McLean is an amazing location. Ray and Steve are the best. I’ve been coming here for three years and they take the best care of my car. The team is incredibly thorough with every service and explains everything to me in detail so I understand. I haven’t stepped foot into my dealership since being recommended to come to Craftsman. Pricing is upfront, clear and there’s never any hidden fees or overcharging. Do yourself a favor and come to Craftsman McLean.Services: Air & cabin filter replacement
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August 2023 by Natasha Ter-Minassian
I was very happy with my service here. My car was making a rattling noise so I took it to the dealership to see what was going on. They wanted to charge me a diagnostic fee of over 100 dollars plus they were trying upsell me on many other items. Decided to go Craftsman and I am glad I did. First - the service was top notch. They did my oil change and inspected my car. They identified the rattling noise as the shocks and suggested I take it to the dealership because it should have been under warranty. Unfortunately it was not so I took my car back to them and they replaced them. They were about 100 cheaper than the dealer’s quote and the experience was much more pleasant.Thank you Steve and the craftsman team for your help! I will be back!Services: Steering & suspension repair
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August 2023 by Rob Brunton
I've been to Craftsman twice in the last year and I couldn't ask for better service. Fast, reasonably priced, flexible on the timing of the work being done. The last time I was in I had a screw in a new tire. I figured I was going to be sold a new tire. Thankfully Peter and his team pulled the screw and reported that it had not pierced the tire through. No charge for the time spent. When's the last time you had an auto repair shop do that?? I'll be back with any future problems.
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July 2023 by Sarah Hodges
Craftsman Auto Care had excellent customer service! They fit me in on very short notice, replaced my brake light bulb in no time, and provided my servicing today for free. Such a welcoming and friendly environment! Will definitely be back with here for all my auto service needs! Thank you again!Service: Electrical
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July 2023 by Derak Ince
My car broke down near this shop, so I was completely at their mercy. They could have easily taken my money to diagnose it and send me on my way. Instead, with their knowledge of vehicles, they were able to tell me it’s likely a dealer warranty issue and to take it straight there. They saved me both time and money.They were quick, kind, and I can tell they really put priority in the level of service they provide.I would highly recommend this shop.
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July 2023 by Paula Calabia
We have all three of our cars serviced here. The team is kind, upfront, trustworthy, and excel at communication. We feel confident in the work they do and the advice they provide.
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July 2023 by William Marquis
My husband and I have recently switched from work done at the dealership to bringing our cars here. We have found the work is done quickly and correctly with all our questions clearly answered and everything promised has been delivered. The customer service is excellent. Prices are reasonable & justifiable. The shop looks clean and organized and the employees/mechanics are friendly and helpful. I now lament several years of paying more to the dealership.
