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June 2021 by bart1meuz
Connor is an amazing manager. He’s very professional and when I first made my reservation he ended up reducing the price which saved me a lot of money. Today he also accommodated my request to change parking spots. Overall really nice guy and nice staff. I foresee using their facility for a long time to come.
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September 2019 by Peter G.
Unbelievable, the reviews are spot on. I rented a uhaul, arrived at my pickup time, it's double parked, took me 20 minutes to wiggle it out of the smallest spot ever. They claimed the vehicle was spotless but had a cracked bumper and smashed fender. Now let me tell you about the horrible lady there, I requested a dolly and some pads for the rental, it wasn't in the van, so I waited until they opened only to get scolded that you're not guaranteed this equipment. I really didn't understand why I was being yelled at, because uhaul doesn't mention that when you're selecting services. Finally, after getting out of the parking lot, one hour later, I couldn't wait to return the van and be done with this place. I get back earlier than expected and the short hair dark lady is staring at me. She was upset that I returned the vehicle early and said to park it in that same tiny spot. I refused! I She told me to put it in the back, and threatened to charge me 25 dollars if I didn't fold the moving pads. This is being reported to uhaul customer service, these people are the face of their company and shouldn't be involved at all. NEVER GOING here again!!! The place smelt like cigarettes and booze too.
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August 2019 by Martin P
Owner is very rude. Returning the uhaul truck was a hassle
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August 2019 by C T.
WARNING**** UNDER NO CIRCUMSTANCE SHOULD YOU USE THIS FACILITY! READ ALL THE REVIEWS AND MAKE YOUR OWN FINAL DICISION! The staff (women) at this location are extremely rude and nasty! After making a reservation we filled out the online "express check in form". We arrived early before opening and listened to an extremely loud argument and fight between two women who were staff. Once one of these women opened the door ,immediately she was rude and told us to "wait"! The "manager" came out after 5 minutes and proceeded to tell us we had "no reservation"! We tried to show her the reservation and she ignored us and tried to fight with people behind us. We insisted we were in a hurry and she replied..."good luck with that!". We started to fill out the questionnaire online in the office and we refused the optional insurance. The lady said we needed to show her our insurance card and policy. We had a commercial driver and insurance so no need for theirs. She said she would not rent to us. The story goes on and on but we got the van and called Uhaul to return to another location near by. We returned it that evening to another location. The lady at the original location called us the next morning demanding and screaming "where's my van!?". We told her we returned the truck to another location and she tried to charge our card triple cost. She started using profanity and saying she was going to "f******g call the police!". We warned our bank and went higher up the chain with formal complaints. We are also writing Uhaul corporate and the corporate storage rental company! DO NOT WASTE YOUR TIME OR ENERGY WITH THESE PEOPLE! HOPEFULLY WE CAN GET THEM CLOSED!
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July 2019 by Danny Burk
Ordered a truck. It was ready a day early and they were happy to let me take it off their hands a day early (cause their lot was jammed!). Nice owner, easy transaction. My only complaint is not with this location but with uhaul in general not being able to commit to a pick up location until a day ahead. Fortunately we had our first choice. I would not have been happy to learn how to drive a 23' truck in DC rush hour for the first time. But it all came out well.
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July 2019 by Kevin Nunya
The location has no room to. move vehicles and the lady working there needs customer service training.
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May 2019 by Lisa Misch
Everything in the bottom storage units are damp. Things stored there are mold invested
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March 2019 by A A.
Never there never answer the phone number... you got a U-Haul dealer and a storage unit well do your dam* job and stay there to answer phones. L**** you better off closing the business or changing the name because to many one star reviews or I mean all of them hahahha
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February 2019 by Britney R.
The lady at the front desk had a bad attitude very disrespectful she called my phone screaming at me I'll never give my service to them or recommend them ! EVER
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November 2018 by Shoaib Patel
I rented a UHaul van from this place. Very conveniently located in Tysons area.
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September 2018 by Subir Basak
Manager is angry moody rude and a bully. She forced me to take additional insurance and when I mentioned I had coverage made a big issue about redoing the paperwork. She complained by car was parked 1mm away from where she wanted and bullied me to drive 15 miles back and forth to repark my car. Upon returning the van, she did not want to give me a signed document and told me to buzz off. V v rude. Strongly recommend you will save money and be whole lot better renting from elsewhere.
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July 2018 by Saravanan D.
I can give just 1 star just for the reason as this place is near to my home. The vans were good and I am not giving 5 stars just because of the professionalism of the lady who worked on Sunday (7/8). She completely skipped the process and didn't check the condition of the vehicle before handing over to me. She was very hesitant to answer any of my questions.. I will not suggest this to anyone. Management can consider to change the staff
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May 2018 by A K Bhatt videos
Small office space means quick in and out. got a brand new 10' truck to drive all the way to NY for my move.
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January 2018 by Alexandra Harrell
If I can give this negative Stars I would. Atrocious customer service. The office reeks of stale cigarette smoke. I booked a cargo van but after I spent an hour and a half on the metro to get to this specific location, I was told that they only have trucks for long distance, even though I confirmed the day before that they had my van. The office lady wasn't willing to do anything to help. So instead I had to waste your time and called the Uhaul Regional manager. Never again. This is the last time I will ever use Uhaul for anything
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September 2016 by Benjamin A. Ranieri
Rude and impossibly narrow. The older Latino lady behind the counter was rude as hell! Never again.
