-
April 2024 by NIkky G.
Absolutely amazing support from the store manager will. I was getting some allergy relief medication for my son and he walked me through every single choice with the best explanation ever I feel like this is an old-time Pharmacy and you have a doctor on the premises advising you. Absolutely excellent treatment can't say enough about him. Thank you Will.
-
March 2024 by Dog Z.
My doctor sends prescriptions electronically, and I always wait a few days before picking them up to allow time for processing. The last few times, however, after waiting 20-30 minutes to get to the pickup counter, they had not started the prescriptions yet, and asked me to wait another 15-20 minutes in the store. I'm guessing they decided to stop filling electronic prescriptions until the customer physically shows up... imagine if your favorite take-out restaurant operated this way. Bottom line, picking up a prescription should not be an hour-long ordeal packed into a narrow aisle with a dozen sick people reading labels of diarrhea medications.
-
November 2023 by James L.
Long lines, short staffed, and bad at actually getting your medications to you on time. Skip it if possible.
-
November 2023 by Abel H.
I went in early Saturday morning, when it was just open, and the floors by the pharmacy were dirty, littered with paper and other detritus lying around, right by where they giving injections as well. There was no sign of anyone except the short-staffed counter people, as I waited on the usual extremely long pharmacy line. My wife and mother-in-law needed some inoculations and I convinced them to go elsewhere because who knows what else they don't clean. They went elsewhere, and told other family members and friends. Don't go here unless you are desperate.
-
August 2023 by Liz W.
The absolute worst pharmacy in McLean!!! I would highly recommend walking right next door to Giant pharmacy where there are friendly, organized , helpful and operate the way a pharmacy should conduct medical business. There is always a huge line for prescriptions, and although the pharmacy techs work hard clearly they are understaffed. I was there to pick up my cough medicine Rx and the very judgmental nasty woman administering flu and Covid shots loudly said they no longer carry it. Why the hostile attitude? I have no idea. I will take my business elsewhere and make sure I tell friends and family.
-
July 2023 by Leonardo B.
Absolutely incompetent, resulting in multiple slow lines for customers. Do yourself a favor and use the pharmacy next-door at the Giant where they actually know what they're doing and care about your time.
-
July 2022 by Kelsey W.
This CVS pharmacy has serious issues: 1) they NEVER answer the phone. EVER. 2) ridiculously understaffed 3) poorly managed 4) hour-long wait times for prescriptions
-
May 2022 by C. A.
I/my family have been going to this CVS since I was a toddler. It is my regular CVS pharmacy to fill prescriptions. Most of the pharmacy associates, when you interact with them in person in the store, are okay to very good as well as pleasant. However, this pharmacy's phone services are abysmal and unprofessional. The pharmacy staff regularly never answer the phone, allow multiple calls to stretch into ridiculous wait times (today I was on hold for two hours before being hung up on and also on hold for several other call attempts for over an hour and a half), and hang up intentionally on customers. Absolutely ridiculous. Yes, the pharmacy is "busy," but this doesn't excuse absolutely terrible customer service or rather non-service. In addition, always double-check your prescription is correct and has the correct amount of medication. Multiple times this pharmacy has messed up prescriptions. This CVS pharmacy (or the regional, corporate offices need to make it) needs to get its act together.
-
April 2022 by Gerson S.
This location seemed to be somewhat better than most of the other locations in downtown DC. I can't speak for the pharmacy however, because I only came in to purchase a couple of grocery items and a Red Bull. I will say that I have been quite pleased about the weekly coupons that I have been getting, and they really have been useful! One thing that I did notice about the beverage cooler, and the section that had the Red Bulls in particular. It was all in dissaray. There were cans just sitting at a the bottom of the cooler, where someone had apparently thrown them back inside did the drink cooler without putting when in their property place. Secondly, the actual Red Bull selection was sparse at best. The only flavor that I saw was Blue. In years past they had all kinds work flavors, like orange, blue, kiwi, and yellow! I have yet to find a a fully stocked location, and I realize that it's probably not the fault of the store.
-
April 2022 by Olivia U.
This is my regular cvs that I have been going to forever, but as far as their telephone service it is absolute trash. Whenever I try to call in for a prescription or talk to the pharmacist I am left on hold and hung up on.
-
January 2022 by Lori C.
Garbage. Absolute garbage. I have a terrible ear infection and am desperate for any relief. I've called, waited on hold for 2 hours, AND called the other cvs in McLean to see if they could get them. I can't get in contact with anyone because their automated machine keeps hanging up. I can't transfer my prescription, I can't get a status update, I can't even get in touch with the damn pharmacist. This place is my worst hell warmed over. I would rather birth triplets without an epidural. I would rather go back through physical therapy. I would rather eat fish, AND I HATE FISH, than go to this hell of a location. Garbage, useless, pathetic.
-
December 2021 by Rudy B.
Worst CVS Pharmacy ever: made an appointment for a whooping cough vaccine. Arrived there and the oblivious technician at the counter tells me that they dont have the vaccine.... Why on Earth would you confirm the appointment, then? She tells me:" We are supposed to call the customer beforehand but in your case, I dont know what happened."AVOID!
-
May 2021 by Glenn H.
I have been going to this CVS for over 20 years. The place is clean, the layout is relatively open for a drugstore, and the staff are always helpful and friendly. The store seems to be often understaffed, though this has improved lately. Being often understaffed puts immense pressure on the personnel, especially behind the pharmacy counter, which makes their helpfulness all the more impressive.
-
October 2020 by Emily M.
CVS Pharmacy has really improved their customer service. My most recent visit to pick up a prescription was surprisingly quick and easy. They have signage everywhere to encourage social distancing, they're offering complimentary hand sanitizer and sanitizing wipes, plexiglass guards are used as a barrier, and they no longer make you sign for your prescription. I'm happy to report they're taking the pandemic seriously!
-
December 2019 by Adam G.
They mean well at this pharmacy, they really do, and they're diligent and pleasant...but they're overwhelmed. Lines can be long and it's sometimes difficult to get someone's attention. Other signs that they have too few people: their drug filing system sometimes requires a lot of digging, I've spent ages on hold to speak to a pharmacist, and there have been times when I'd get a text message about my medicine being filled, only to find it hadn't really been filled when I arrived.
