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February 2024 by ish v (ish digital cloud)
The Prada store located in the Galleria at Tyson’s (2) in McLean, VA is set up as an exclusive store. Upon entering, you are greeted by staff as if you are entering a night club. The store was very large and wide open with a large shoe section. The staff was friendly and customer service focused.
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January 2024 by Shawn H.
I don't know why so many luxury brand stores get low reviews for bad service. This hasn't happened to me and I go often enough. My recent visit to Prada was great. It was short but we got what we needed. AND LEE, a wonderful lady who worked at Saks in Galleria who was my go-to sales associate now works at this store so I'm ecstatic about that! Went to get my mom a pair of furry slippers for recently and it went without a hitch. The item was wrapped well and we were treated well- constant smiles and asking if we're good.
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September 2023 by Taylor Henderson
The staff here are some of the nicest I have ever met! My wife and I were looking around and made it clear that we were not going to buy anything that day but the staff still were very nice. They complimented my wife’s outfit (and not in a pushy sales way). Absolutely a pleasure, I will be back soon!
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July 2023 by missy butler
Antonio at Prada at Tysons in DC is one of the best sales persons I have ever met. He is passionate and knows the brand well. After our first time meeting him, we are from out of town, he has always remembered us on subsequent visits. A text or call remembering what we like down to our sizes. He is not pushy at all. More feels like he wants to share his excitement about something new.
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July 2023 by Nicole K.
Been to this location before and idk what happened. I always find Prada stores when I travel to shop. 100 percent this is the rudest and worst staff I've ever come across. No greeting. Nobody asking if I liked the shirt I was holding. Just standing around staring into phones. I went to Dior to shop and they were awesome! Check them out!
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May 2023 by kenethia lee
The customer service here was nothing short of top of the line. My son and I had to exchange his prom shoes. There was a miscommunication with the online order. We received a woman's size instead of a man's size. We were greeted with a smile, and the exchange went very smoothly. I love customer service like this. Keep up the great work, Prada!
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May 2023 by Richie Cartier
I’m not sure why this location is still open , I’ve never experienced a nonchalant manager the way I did yesterday, to have a client come in the store and request to purchase an item and be told no because you’re holding for a client which didn’t come to pick it up on a Sunday saying it’s such a big deal because u have to ship the hat when u have someone in the store ready to purchase the item to wear out the store and was willing to purchase other items , didn’t make sense to me , but to talk to him as if he’s uneducated to know that if you’re doing a charge send that it could have been done at any location if the hat was going to be shipped which wasn’t even paid for and wouldn’t have been sent until the next day due to it being the weekend was crazy to me ….. I advise anyone in the DMV location to rethink shopping this particular store going forward because this isn’t about race but you were left feeling as if it was , is a big problem for me a stylist and personal shopper .
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March 2023 by Stanley Z.
I came into Prada in search of a wallet that is always out of stock online. This location didn't have it, but Nicole, who was the sales associate helping me, was very kind and helped me place a request to order it from a different location. The overall selection of pieces at this Prada is fairly good with both men's and women's.
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February 2023 by Hannah Y.
I've had 2 bad experiences with this specific Prada store in the past 3 months. My first experience was with a sales rep who came off as VERY pretentious and talked down to customers. Most recently, I stopped by at 5:15pm and when a worker came out front to close the door and claim they were "closed" when their store hours are until 6pm. No hi or bye, she just said "we're closed" and walked away. Don't recommend this specific store.
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January 2023 by D G
Thanks for reminding why I hate shopping at luxury retail stores. Worst customer service. So condescending!!!!
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November 2022 by P Smojo
Great customer service!! So Prada you Prada!
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September 2022 by shalini kacham
The associate was not welcoming or helpful. Experience at Gucci/LV was much more better.
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August 2022 by Jasmine Diaz
Vilma & all the employees here are super friendly & sociable. My visits are always enjoyable, relaxed & never rushed! I love coming to spend $ here!! ❤️?
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August 2022 by Twan
Very good experience! Went in with my wife and family and the staff was great!! My wife was looking for some boots and not only did they have them, they advised my wife on what size she should go with. Will be coming back again.
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July 2022 by C E.O
NEVER SHOP HERE. I was convinced by a rep to buy a piece and overnight it for my birthday. Never received it. It’s been over a month and have not received my item or my refund. Completely ridiculous.
