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March 2024 by Ayana C.
Despite my want to purchase a dress, the poor customer service sent me elsewhere. I have shopped at RL for many years, and like the style/ fit of their clothing. Every time I visit this location the sales clerks are unfriendly and seem annoyed. I came in to make a return and purchase a dress that I had already selected online. The sales associate was so rude that I left, and likely won't return.
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October 2023 by Michael R.
I have visited this store a few times in 2023 and every time has been a poor visit. First, the service is not very good at all. I have walked in and there have been sales associates who don't bother to greet you or help you or ask what you are looking for or are interested in. Every time I have visited, the display case where the watches and small leather accessories are have been hidden by a multitude of computers, boxes, trash, and coffee cups (used). I couldn't even see into the case with all the junk and trash on top. On the bright side, the selection of purple label, home goods, and women's clothing are vast and displayed nicely. Also, the men's selection of high end clothing does not disappoint. So, you have a great selection of clothing and a mediocre selection of accessories and TERRIBLE customer service. I talked to a sales associate at a shop across the hall and he said that many people have complained about the service at Ralph Lauren.
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October 2023 by Matthew
Very small mens section, but stellar customer service. Michael is a phenomenal salesman. This location has RL Purple label which is their top of the line clothing edition. The store, while small, is very clean and tidy. The seamstress is excellent and quick! Very happy with my recent purchases. RL has found a new client.
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October 2023 by Alina Fernandez
Customer service was awful, i don’t know if the representative was racist or just was not in the best mood but she was rushing me through the purchase experience, wouldn’t let me touch the merchandise I wanted to purchase and when i was ready to pay she threw the merchandise in the bag and threw the bag at me.I would never come back to this store after such a negative and awful experience.
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June 2023 by Aysan Yazdanpanah
I visited the Ralph Cafe for the first time yesterday and it was a fun experience.The cafe was pretty and they had a seating area in the middle of the mall, which was pretty and I did enjoy it. The staff were nice and helpful.I got their cold brew and it was not the most special cold brew I’ve had.. it did unfortunately tasted a bit off. Overall, I enjoyed the atmosphere but not the coffee.
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May 2023 by Joey G.
Michael and JP are great. They were very generous with their time in helping me choose a classic tux fit. JP is very particular on details and made sure my adjustments were perfect.
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March 2023 by The Dr (Dr. Baraa)
Mocha was bad. The first sip, my reaction was eeew. Not sweet enough. Bitter.I'm not sure if I'll try it again. I might try other things.Like the design, but it's small.
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March 2023 by Ree A
They have a cafe recently next to the store but not shown in google maps. Anyway,they have a good coffee and pastries but it’s too small and the seats weren’t comfortable
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February 2023 by Abante Inc
5 stars for the store, but 1 star for the coffee shop. I frequent the NYC locations quite often and the coffee, food, service are top notch. The Tysons location is simply awful. I ordered the brownie which was stale and physically hard to eat. The cookie was stale and no salt in the middle like the NYC locations. I mentioned this to the cashier and all I got was I'm sorry. No refund, replacement, nothing. I don't think I will visit this location at all! I hope Ralph Lauren corporate sees this review and modifies the food and customer service. The clothing store is great and provides wonderful service. Stay away from this coffee shop!
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February 2023 by Blaise Smith
Great store, great staff, and where is Rafael? He’s my favorite staff member, but haven’t seen him for a while. Cafe’s dirty chai is awesome! Never had a better one anywhere in all of the places I’ve lived abroad. Keep up the good work!
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January 2023 by SN
Ordered an extra hot cappuccino. Unfortunately I got a cold cappuccino. Totally nasty. I put that cappuccino in the nearest trash bin. They do not know how to make drinks. This place is a joke. RIP Starbucks!
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July 2022 by Michael Meldon
If "Ralph Lauren" is the essence of American style, then, Marcel Rolling, is the living embodiment of the brand throughout the Washington, D.C. area and its suburbs. Marcel is the senior men's sales representative for the "Ralph Lauren" company in its McLean, Virginia location. He is, also, quite simply put, the best and most knowledgeable men's fashion professional with whom I have ever dealt.I have purchased apparel and clothing from Marcel and his team for over ten years. As in any relationship (wife, physician, accountant...), it is trust that counts. In Marcel's case, that trust has been established, over time, through a combination of competence and communication.While Marcel's particular expertise is with Purple Label and made-to-measure, it is his ability to relate to each individual client/customer and provide appropriate advice that rings loudest. I look and feel good in the "Ralph Lauren" brand but it is Marcel who has guided my choices. His professional advice and expertise are the significant discriminators that have caused me to gravitate to the brand.It is my hope that his value will be recognized by senior management and that he be allowed to teach and train future "Ralph Lauren" sales professionals. If there is a way to share his special skills, it will benefit the "Ralph Lauren" company and its many current and prospective clients.
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May 2022 by Joel Isaac Garcia
Judy was awesome and helped me every step of the way. Very pleasant to work with and very patient! Definitely recommend stopping by. You will not be disappointed!
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April 2022 by A M.
RALPH LAUREN, IN TYSON GALLERIA, is a very marvelous boutique with excellent quality purple & blue higher end Lauren Lines Of Mens, Womens, & Home Gift Items. Salesmen Rafael & Marcel are first-rate class-acts, extremely friendly, down to earth, courteous & helpful. I appreciate their thoughtful assistance & kindness. I come here often because the service is fantastic & I am there to buy, buy, buy! I love the quality of the materials & their beautiful tailoring, many of which are Made In Italy, Where Couture-Quality reigns supreme. FACT: I work too hard to throw my money away on poorly made clothes from China that use Uigihr Muslim Slave Labor! Thank God for Ralph Lauren's Taste, Class & enduring high standards! And Thank God For Wonderful, Professional Sales People & Human Beings, Rafael & Marcel! They are beyond SUPERB! Whoever Hired Them Were Really Doing Great Job! This is a very successful store that I hear is going to expand to a larger location, & My family anticipate that !!!
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March 2022 by Abdul Alo
The best Customer service someone might ask For … The Manager John-Paul Ongoco alongside sales person Marcel gave me all the time i needed in picking up a beautiful Casual Look for a special event i had …I tried on more than 10 Blazers different sizes beside pants… as they were always smiling and offering good and helpful advices in regards to size … and alteration was done easily …Cant wait to go there and get more things … they are so knowledgeable in regards to fashion and will make sure that you look as good as you should be …John-Paul Ongoco And Marcel … Thank you Very much … it was a pleasure and we will meet again soon …
