-
May 2023 by Paul V.
I needed shoes for my lymphedema Shoe fly got me comfortable shoes Not cheap but well made
-
August 2022 by Hall Barr
Great service. Very friendly. Very knowledgeable.
-
February 2022 by H W
Manager Marc- racist towards those who are not Caucasian. How? Wouldn’t provide a discount as a previous customer received the discount without any coupons or codes. Another gentleman provided the coupon and said we can still provide that to you. But Marc on the other hand very rude and tried to lie that the previous customer had a coupon.
-
June 2021 by KK Kriv
Poor customer service :-( , and they don't honor their hours. I already miss Richey;; was always a 5 ...! ?
-
May 2021 by Vickie Hawes
Great personal service. Excellent selection of shoes.
-
April 2021 by cfontein
Had a very good experience at the McLean Shoe Fly store - also known as Ritchey's. Alick spent a lot of time with me, watching me walk in my old walking shoes, spotting my pronation and other characteristics of how I walk. I explained that I walk on sidewalks every day and have arthritis in one knee and so need support and cushion, etc. We tried several types of shoes and he stuck with me until we found one that feels great and provides what I need. Very pleased and grateful. Thanks, Alick!
-
March 2021 by Claire Fountaine
I was in McLean on Friday and Alicka was on dury. He is a wonderful kind sales person. People always write when they have complaints. He is a dedicated employee for your company. Thank you Alicka
-
October 2020 by V H.
I once loved this very accommodating friendly shoe store primarily because they carried many stylish shoes...in wide width which are to extremely hard to find. Policy regarding servicing gals requiring wide width shoes has changed, unfortunately. Do stores really think women don't have wide feet...as do men? No problem there. My husband has wide feet has no problem buying shoes....but I have (and my two daughters, sister, a gal friend)... Please, Richey & co. Shoes (McLean location)...please reconsider and carry your many cute shoes...in wide width.
-
June 2020 by J N
This shoe store is the best around. It’s the only place I buy shoes now. Quality products and great service.
-
July 2019 by Alexandra P.
Not impressed with the service. I feel as though they are doing me a favor when I ask about their shoes. The selection is pretty good but I feel as though they cater to a older crowd. If you are younger than 60, you probably will not get great service.However, if you are 60 plus, they may treat you better.
-
June 2019 by RA P.
(DISCLAIMER: By default I have given one star - they deserve ZERO) I have been a Richey Shoe Store customer in Mclean, Virginia since it opened. We have always had a good experience until recently when they replaced my orthotic insoles. The custom order was delayed and when it was ready, it was oversized to the point of overhanging from the heel. We had to return to the store several times before we were able to meet with the individual who is in charge of orthotics. Please note that we had to go in person because they do not respond to phone calls or messages. We were advised that they have to resize the insole with a special machine. When we got the resized insole, a hatchet job was done on it. It appeared to have been cut by hand/scissors and was very uneven. When we pointed this out, we were told "not to worry about it" and that "it wouldn't cause any problems." I have been wearing orthotic insoles for over a decade and my last pair lasted for over ten years. This new and damaged pair didn't even last for 1.5 years. The person we dealt with has since retired and the new manager tried to blame the deficiency on wear and tear. In addition, he was very rude and insulting and would not acknowledge the poor workmanship, which caused the insole to wear out faster. When we requested the name and contact of the regional manager, he gave us the runaround until I requested the name of the store owner. We attempted to contact the owner via text messages to include pictures of the damaged insole and have yet to receive any response or acknowledgement. This service is unacceptable, save your money and go somewhere else where you will be valued as a customer.
-
April 2019 by Steven Hernandez
Very disinterested staff. Almost seemed bothered by questions related to shoe lines and comfort.
-
December 2018 by Lawrence P.
I take care of a wonderful older woman who was having trouble keeping shoes on her feet. Richey was recommended to us and I must say the care and sensitivity they showed was exceptional and she is so pleased with her shoes I could not be happier! If you have issues that the regular shoe store can't solve this is the place!
-
November 2018 by Jim P.
Great store with excellent personnel, like Alick. You can trust Richey for all your foot care needs! I highly recommend Richey Shoes!
-
October 2018 by Ted F.
My orthopedist sent me here for orthotic shoes after I tore a tendon. My first visit, it took over two hours to measure my feet, and they told me they'd call after they cleared it with my insurance. No one called for two weeks, so I called them, and they claimed it just cleared, and to come in that day. But they'd lost my electronic measurements, and had to spend another two hours measuring my feet, except they couldn't do it electronically at that time. Wait for someone to call me to tell me my shoes are ready. No one calls me. I call again, they claim it just came in that day (amazing!), I come in. They fit me with the ugliest shoes ever seen, and explain what Medicare program I could use to pay for them, and I have to repeatedly remind them I don't have Medicare, and am not even eligible for it, since I'm in my 40s. It turns out they thought I was someone else and were having me try on his shoes! After that confusion is allegedly cleared up. One of the two sets of shoes I want they don't actually have in stock, though I'd repeatedly explained what style I wanted the previous two visits. They sell me one set of inserts and the shoes they do have in stock and tell me they'll call in two weeks when they have the other and the other insert is done being made. I've been billed but it's now been over a month and no one has called me. And the one set of shoes they did sell me seems to have given me crippling back pain, so I'm guessing they mismeasured me or gave me a third person's pair of inserts after all that. So I'll need a fourth and fifth visit. It's two months after my first visit, and with over six hours spent in this store, I still don't have shoes that fit. I plan to ask my orthopedist to send me somewhere else. Avoid this place.
