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July 2025 by Felicia Thomas
I always have a great experience when visiting this particular location. However, today I had the pleasure of working with Hugo. He was so helpful and very knowledgeable. Even gave me some more ideas of what to gift to my daughter.
Thanks Hugo!
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June 2025 by Ranada Hughes
I visited the Tysons corner location for foundation and concealer. Got a little tan and needed new products. Carmen was very helpful. She took the time and matched my skin perfectly with every product. Even gave me some recommendations. The store was stocked with makeup, but perfume choices were limited for travel size. I prefer that when flying. Other than that, great experience and customer service.
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June 2025 by elias bitar
Manager is so rude will never come back to this location
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June 2025 by Sharon
Highly pleased with my makeup session with Shnyna! She really did an outstanding job at a very reasonable price! Received many compliments at my event! For those special occasions, book her today!
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June 2025 by Tracey C
She found what she needed, but customer service was minimal. If they WANT to help you or you look like someone who is spending, they bent over backward to serve. If not... you would get little to no help. Witnessed several times I was there with my daughter.
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June 2025 by Maggie Lee
This was honestly one of the worst customer service experiences I’ve ever had — thanks to two incredibly rude and unhelpful employees: Anna and the so-called managerJose.
I bought six skincare gift sets to give to friends and asked for six small Sephora gift bags — totally reasonable. Then I asked for just one large shopping bag so I could carry everything home more easily. But both Anna and Jose refused, hiding behind some so-called “security policy” that apparently doesn’t allow giving both small and large bags. That’s ridiculous. I wasn’t asking for multiple large bags. I just didn’t want to juggle six little bags walking home.
Their attitude was cold, dismissive, and completely lacking in basic customer service. They made me feel like I was doing something wrong just for asking for a bag. And the worst part? I’ve been to this exact same store before, and a different associate had kindly offered me an extra large bag in a similar situation without hesitation. So what changed this time?
Honestly, I can’t help but suspect this had something to do with racial bias. I hate to jump to conclusions, but the contrast in treatment is too obvious to ignore.
Anna and Jose clearly don’t care about customer experience. Sephora needs to seriously look into how their staff treat people — because this kind of behavior is unacceptable and frankly disgusting.
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May 2025 by Lopez U
Suijeily is rude and has attitude never coming back she seem like she hates her job
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May 2025 by John
Suijeily is the worst super rude
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August 2024 by Sophie V
Was truly so disappointed in my visit today , I never had a bad experience at Sephora like I did today I had to leave because how uncomfortable i was . The Sephora worker I asked for help rolled her eyes at me and started giving me so much attitude for no reason she clearly didn’t want to help me . She addressed me in such a rude manner as a Sephora worker myself I would never speak to a client like that . Very disappointing won’t be coming back .
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August 2024 by Stella Hoglughn
Absolutely terrible. My daughter was at this store looking at the hair products when a worker came up to her and asked her if she needs something for her acne. My daughter followed her and the worker showed her all of this stuff that wasn’t cheap and trying to get her to buy all of them. My daughter went home crying feeling insecure about her acne after finally regaining confidence and accepting her acne. As I called the store to tell them what happened, there was a voice recording talking about how Sephora is a place that is all about making people feel beautiful. My daughter’s experience should not only be taken into consideration but this lady should be fired and there is no way she should be working at this store that supposedly is all about making people feel beautiful. My daughters experience today made her feel ugly and hopeless about her acne. Thanks Sephora. Will be shopping at Ulta now.
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August 2024 by Limey Dolpho
So rude on multiple occasions. To all the Sephora employees: If I'm standing in a spot, minding my own business looking at an item and you are helping another customer, and you say "excuse me"; I am moving out of the way so you have space to quickly grab an item to show your client; not so that you can bully me out of my spot where I was ACTIVELY browsing in.
I don't understand this lack of spatial self awareness but I have been repeatedly bumped out of sections so that Sephora employees can prioritize whomever they're assisting. But guess what? I was already standing there!?! Literally rifling through the same Anastasia brow shades for the medium brown I always purchase only for you to think that "excuse me" is somehow synonymous to "move, you're in the way".
It seems like this happens when they're helping other customers like it's so difficult to work and be a mindful human being at the same time.
Basically, if a customer is able to flag down an employee during the zoo like weekends at the mall, they basically have a fast pass to cut in front of people sampling products or god forbid, taking a minute too long to grab the right brow shade.
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July 2024 by Anna
Most of the staff is helpful and friendly except one I came in contact with . Spoke with manager on duty forgot her name but she was kind and understanding. I appreciate that. Selection of merchandise at this mall is good too. On a different occasion, I came back and multiple employees walk by and don’t sat anything. Not even a simple hello. This location is hit or mess. Either everyone is helpful or none at all.
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July 2024 by Duglia Rojas
I went in today and the lady who I asked if I could use this paying Apple Pay, she goes hi how are you and I responded I’m fine, how about you but clearly she didn’t hear me since so many people where in there and I felt annoyed because I did respond and it felt condescending when she asked again Anyways, she directed me to the line but I have went in and asked if I could pay stuff via Apple Pay so I don’t have to stand in line since they offer the solution of not waiting in line and the employees use their mobile device of the store to check you out if you use Apple Pay on the sales floor. The other two employees who helped me out during that process were super sweet but this lady today was just with attitude and felt like she didn’t want to work there
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July 2024 by Melek Mohammed
I came to Sephora and Daniela welcomed me with a smile and great service. She made my experience at this store better than all the sephoras I’ve ever been to. Thank you Danilea!!
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July 2024 by Pook Trinh
Wednesday afternoon, the girl at a checkout register, I think her name is DaCe’ or something close to it, was friendly and attentive, even though she was very busy.
However, the girl at the perfume section in the back whom I asked questions briefly was not ; probably thought I’d not make a purchase.
