-
March 2024 by Muhammad Aslam
Horrible customers service . The staff comes here to relax not to assist customers. I was seen by one of the staff member Sofiane, unprofessional, very unfriendly and rude. I went there to upgrade my phone but because of his behavior I changed my mind.
-
February 2024 by George Vassiliadis
Excellent service and excellent communication!!!
-
February 2024 by Sanna Mecklin
Waiting over 3 hours...for nothing!
-
December 2023 by Rosario Caruth
Christian is very professional and patient; he provided AWESOME customer service. He resolved my initial question,and went even further to ease access to my phone and account. Great atmosphere in the store too. Thank you!
-
December 2023 by NAZLI HAQ
Moe is outstanding and extremely helpful. I have been with T-Mobile for 17 years, they are very helpful and and extremely efficient. I am greatful to them for the patience and understanding.
-
December 2023 by mahdi pirzadeh
This store has very terrible customer service. I was waiting there for almost an hour waiting for an employee to approach me and no one did. I asked the manager if he could assist me, but he insisted that he is only a manager and only an employee can assist me. Keep in mind, there were 2-3 people in the employee only room that could have came out to help me. I suggest that you guys do not come here because if you do you will most likely waste your time waiting for someone to come help you.
-
December 2023 by Khlail Khalil
Lany and bellla the beast times and iam really appreciate them. Setting up my business account was a breeze! Recommend it! Ask for Leny!
-
October 2023 by Jhansi Narasapuram
Whoever visiting this store, prepare to go atleast 3-4 hrs ahead and prepare for no replies and no responses . 2 ppl are helping a big queue of customers. And they are helping 1 customer atleast an hour. Wowww.
-
October 2023 by Farrah
Terrible customer service. I was "assisted" by Mo Najdi who was extremely condescending, rude and arrogant, he kept insisting on calling the 611 number to be helped after explaining my situation (which I had already done prior to coming into the store) but it was alarming at how rude he was with me, a PAYING customer. Not only that, but he didn't even help in the end. Don't waste your time and money, use a carrier that is solution oriented and won't have you chasing your tail when running into billing issues.
-
September 2023 by Nathaly Bravo C
The customer service here is horrible. We’ve been waiting for over 50min. Close to an hour. The “Manager” Isabella stated “it’s not my job to do things other than bills” are you kidding me here? As a Manager I feel like you should take care of your customers with whatever we as customers need. Don’t give me the “that’s not my job” phrase. T-mobile shouldn’t put managers to tell their customers “that’s not my job” or “my only job here is to do bills” Is so unfair that people that just came to “pay their bills” get to be helped first. Oh and the other tall guy name Zach should have told us that it was going to be over an hour wait. Never again coming at this store.
-
August 2023 by Ghanshyam Singh
Horrible customer service. Very rude staff except the manager. Asked a question from this guy Sufian - he answered extremely rudely and clearly had no interest in serving customers. I went to add lines and buy phones. They didn’t explain pricing or any deals and started to do everything without involving the customer. This team badly needs customer service training. I doubt Tmobile has any good training program in place. I will not recommend this location to anyone
-
August 2023 by Fairfax Clinic
David was friendly, fast, knowledgeable, & very helpful. I highly recommend this location. They replaced my sim in 2 minutes.
-
July 2023 by Haley Sund
Horrible customer service. Went there to get a new screen protector (I bought one 6 mos ago w 1 yr warranty) and the employee refused to replace it to me because he “couldn’t verify what I was told” when I initially purchased. He couldn’t override policy to honor the circumstances in which I was sold the product to begin with. I will NEVER be using T mobile services given this is how they treat customers. Cannot recommend T mobile under any situation.
-
July 2023 by Rah 2xx
Christian & Eli gave me the best service a customer could ask for stayed later passed the store hours because I got there 10 mins before closing but I needed a phone asap & they helped me definitely would recommend and will be the only store I’ll go to.
-
July 2023 by Aura Delgado
I was helped by Jackie . She helped me upgrade my phone and my sisters . She was very patient with me .Amazing customer service.
