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September 2025 by Annelise Nielsen
The ladies there helped me sort out a kind of complicated return, and couldn’t have been kinder, friendlier or more helpful! They got it done very quickly. Love the new location as well.
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January 2025 by Judy Gavis
Nice store. Very customer focused. Not in the annoying way. Attentive and helpful.
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January 2025 by ghazal ghahramani
I had an issue and they handled with so much patience. Very happy with the level of their customer service
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December 2024 by Alyssa T
Yunha was so helpful and kind. Definitely will try to make sure I purchase whenever she’s working
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November 2024 by Allison Gabbert
Great experience. The customer service at this location is 5 stars every time I go! Marisol was especially helpful! If you see her working definitely get her to help you out!
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November 2024 by Krystal Gurnell
The sales associate processed my gift exchange without notifying me & put the additional amount on a credit card instead of allowing me to use the rest of the gift amount in the store.
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August 2024 by Michael Thompson
Marisol (AGM) and Yunha (key holder) are fantastic. They are the reason I patronize this location. They represent the brand well.
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June 2024 by MJ Eashum
This store has great service each time I’ve interacted and I’ve always felt welcome and assisted. Thank you to Marisol today for answering my questions so kindly and patiently ?
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November 2023 by Leonardo García hijdalgo
Recommended
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October 2023 by Amy
The worst customer service I have ever seen.
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October 2023 by B C
This location has terrible Customer Service! Sales associates that lie and make up rules that are not in line with Tory Burch policy. Attitude for days from sales associates and unknowledgeable about merchandise. Corporate needs to step in and make changes starting with the manager. I will not be returning. This is the worst location I have ever been in.
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September 2023 by Paige J.
I went to the store on a Saturday afternoon, crazy time of day I know. But I needed to return a pair of super cute 4" heel shoes before my 30 day window was up. I was greeted as soon as I entered the store and a young lady help me immediately on her iPhone. I didn't know that the shoes were final sale. The sales lady offered me an exchange which was really kind of her. They order and shipped the new flats to me for free. This store runs like a well oiled machine. I'll definitely be back to support their business because the service outstanding! #GreatService #CuteItems #TysonsGalleria
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September 2023 by Delia Dowd
I purchased a pair of shoes at this store. The sales lady, Rand was unfriendly and disconnected. I almost canceled my purchase.
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August 2023 by Zinah Shakir
I have a bad experience in this storeFirst of all, I paid $315 for a shoes that is not comfortable at allI am very disappointed and upset.When I saw the shoes in the store display, it has a scratch, I asked the seller does this she’s scratch easily?She said no, I shouldn’t believe her and should not buy it at the first place .I bought this shoes last week and wore it for one time.It got scratched and worn down from one time wear, I went to the store to find a solve of either return or exchange, after waiting for so long for the manager, she came and said their policy doesn’t allow for any return or exchange.I just wasted my money and time.I have shoes from other brands never had this issue.This product is very bad quality and it’s not natural leather, I don’t know it’s overpriced for what??!!The costumer services and policy are awful, I will never be their costumer again.
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July 2023 by Shari D.
I was so pleased with my experience here! I ordered some items online and wanted to exchange them in person. Upon entering, there was a sense of calm in the air. Yunha assisted me with my exchanges, she was able to replace the items I ordered online and even help me purchase a new bag while in store! She followed up with me a few days later to make sure I was fully satisfied .
