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September 2025 by Christina Garrett
The service at this location is literally the worst luxury experience I’ve ever had. Even with appointments, the wait is extremely long (with an empty store as well). I purchased several pieces from the NYC flagship location only for one piece to break within 60 days of ownership. Apparently the “warranty” for thousands worth of jewelry is only 30 days. Compared to Cartier, Rolex, Tiffany’s, I would not shop here again.
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June 2025 by Tricia Lewis
It was my first time visiting this location and I had a very nice experience. Sam, who was the SA that assisted me, was so patient and accommodating. I do want to point out that I made an appointment ahead of time. But the fact that I was late for my appointment, he didn't make me feel rushed and definitely not pressured to buy. The best part, all the pieces that I wanted to see are all available. This will not be my only visit for sure.
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June 2025 by Sayeda Balkhi
Terrible customer service. They literally only care about rich people.
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June 2025 by Big Nick
I was really struggling on whether I could wear one of these chains or not. The long one was way too long and a short one even if they extended it 4 inches is a little too short. I’m gonna visit the New York store and see if they have anything different. Customer service is extraordinary.
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May 2025 by Sheila Brown
Very upscale, pricey, but so beautiful 😍! Service was good, love the attention and modification to my jewelry with no extra charge.
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May 2025 by Gabriella R
The seller who “assisted” me was an asian old lady that didn’t mention her name. I came into this store with the intention of purchasing a necklace I had been eyeing, but instead left feeling deeply disrespected and uncomfortable. The seller treated me with visible disdain—I wasn’t even given basic courtesy or acknowledgment as a serious customer.
Instead of spending my money in a place where I felt belittled, I walked out and went straight to Cartier, where I was treated with the respect every customer deserves—and I happily purchased my necklace there.
A beautiful product means nothing when it’s sold by someone who lacks professionalism and basic decency. I hope others think twice before supporting this store.
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May 2025 by Baljit Silve
I was in town and they made a last minute appointment for me! They were attentive and efficient and really listened to what I wanted! I was short on time and they saved my bracelet for me on arrival! Thank you!
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May 2025 by Darren B
Staff was splendid! Placed an online order, made an appointment to pick it up. Wait wasn’t too long, team was able to show me my piece, and then proceeded to beautifully wrap the gift!! Shout out to Samuel and Alex for all of their time, attention, and assistance!!
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May 2025 by Awesome dude
Bought two items with Young and had a great experience! Everyone was friendly, attentive, I was offered several drinks as I waited in the library. I made an appointment and was asked to send pictures of items I wanted to try on. I did and the process was flawless and smooth.
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May 2025 by Marilou Balingit
Beautiful boutique and Thanks to Dana for giving such a great experience.
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April 2025 by Jennifer Lee
I was surprised by the poor service here. There was a sign on the door stating appointments were required, but I was let in—only to be met with extremely rude staff.
I regularly shop at luxury boutiques around the world and have never experienced treatment like this. A sales associate took down my information and the item I was interested in purchasing, promising to follow up—but I never heard back.
Needless to say, I’ll be shopping at a different location moving forward. Disappointing experience from a brand that should be known for its service and reputation.
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April 2025 by Aram Tahmassian
I am standing outside the Tysons Galleria store at 6:53 PM on a Tuesday 4/15/25 trying to go in to buy a bracelet. Security is acting like they don’t see me. Then they proceed to tell me they are closed. Don’t you close at 7pm? Adjust your hours if you close earlier than the indicated time because i just drove 40 minutes for nothing.
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April 2025 by Maria Gonzalez
Great customer service
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March 2025 by A J
This was my first experience with this boutique, and it was amazing! Mimi was absolutely professional and kind in helping me choose my jewelry. She did let me know upfront that they did not do refunds but did store credit and exchanges. I did not feel pressured to buy, and she let me take my time with trying on different pieces of jewelry and letting me know what they had in stock. I will definitely be buying more jewelry again from this location. Everyone from the staff was incredibly professional and friendly to me, so it’s sad to hear about the other reviews.
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March 2025 by Inez Layachi
Hands down the worst experience. If you are looking for a good experience, absolutely do not go here. Not to mention the blatant disrespect and racism. Not worth your time.
