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December 2023 by Akua Agyeman
Not sure what's happened since the past reviews, but went in today and had an great experience. The security guard(s) was super nice to me, said hi when I came in, made some small talk, asked about holiday plans and shared his own. The what I'm assuming is the manager, was also super kind and welcoming and so was my SA. I came in for a pick up (after ordering online). They let me slide on the appointment since I didnt make an appointment, guess the pickup was enough to satisfy as an appointment?. I tried on what I bought (everyone helped me out), they offered me a beverage and their maison chocolate (told me about potential allergies, for anyone this applies to). Honestly felt like almost everyone in the store was waiting to serve me so I had a great experience. First time going into a VCA store but would def go back. This experience may be standard for these types of stores but no complaints from me. Also small but niche thing to note, no one was following me around as I browsed while waiting for them to get my stuff. This happened in a store (not VCA), when shopping in a different brand's store on rodeo drive. First and only time I've experienced such a thing (and no they didnt do this for everyone just me and my friend), but left a bad taste. Speaks to the trust this store has between those who visit and the employees. Also everyone who came in (even when turned away because no appointment) so nice. Overall good vibes.
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December 2023 by Stafford Ideal Weight Clinic
I wish I could give them 0 star. Absolutely horrible service. It’s been six months since I placed my order but they haven’t bothered to call and let me know it is ready. This was supposed to be a graduation gift, but we weren’t able to get it on time. When I went to pick up my order after they said It was ready for pick up and although I had paid for it in full they did not allow me in saying I did not have an appointment. What kind of customer service is this? Why didn’t they bother to tell so when they eventually said it was ready. Dawn didn’t even care to talk to me for a minute.
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November 2023 by Huong Spais
I scheduled an appointment online, and upon realizing my unintentional error in the date/time, my amazing SA, Dora, came to my rescue. She graciously accommodated us on the same day. Upon arrival, we were greeted by the polite doorwoman and Dora immediately offered us something to drink. While we were browsing around the gorgeous store, Dora was so sweet to have brought us some chocolates. My friend and I not only secured our desired items but had such a fun and wonderful experience with Dora. A truly delightful 5-star experience — I wholeheartedly recommend Dora for making our visit extraordinary!
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October 2023 by Buba Lund
Hello ! i hope management sees these reviews since you probably loosing so much money with your doorman and customer service. Those people who say "make appointment and you will have no problem ",please keep your comments to yourself, you were not there when actual people had bad experience in the store. I use to train people in the hotels for Forbs Standart customer service and worked in a luxury jewelry store when i was younger. I have never had such a bad experience in the luxury store like in this one. Walked in , security look at me up and down and told me i should come back with an appointment. Now, Hermes has a same policy but they tell you please if you want to look around you welcome , language and body language is so professional . No one was in the store except doorman, not one sales person. Anyways if i want to give my money i will just go to 5 avenue or miami like i did before. Again all those who had great experience just write that, dont tell people how we felt and what we should do. thank you.
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October 2023 by Edwin Rosales
The security guards makes me laugh that’s all I’m going to say because their response we all know it!
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August 2023 by Anna R
Don’t go there. They make it really hard on you if you decide to come back to exchange things. The sale representative and director don’t want to work with costumers and won’t make costumer happy, very very disappointed. How come this high end store allows such a bad customer service? This needs to brought up to main headquarters
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August 2023 by Stella S
Had a really great experience here buying a bracelet. Dora was very helpful and friendly through the whole process. The bracelet is perfect, my new favorite piece of jewelry!
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August 2023 by Monique Poole
I love this store. Brandon is always amazing, I have also dealt with Sam and the Assistant Manger and I am satisfied that Tyson’s is my place. We have options, and I am very selective where I spend, so customer service and responsiveness when there are issues is Uber important.Now, let me acknowledge the security guard, the weekday one. You will never find a more professional human being. He is gracious, kind and very observant which makes me feel very safe.Kudos Tysons!
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August 2023 by Portia Moore
Wonderful walk-in experience (which I should have made an appointment) with Susan. Susan was welcoming from the moment I entered the store and showed me everything I wanted to see and more. I love my new Van Cleef bracelet!When returning to pick up my piece, the security guard was very welcoming and I did not have any issues with him.
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August 2023 by Ekta Kochar
If visiting the store, ensure to book an appointment with Samuel! Each visit has been amazing and he truly takes care of you! He even made my kid feel welcomed and special ?
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August 2023 by Naz Ghassemian
This store defines luxury and great service. It’s a beautiful experience overall. Yes, you need an appointment with an SA, which is for everyone’s safety and comfort. The store has great inventory and can order whatever you like. Susan, Young Kim, and Brandon are all wonderful. Thank you to this store for going above and beyond for customers.
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August 2023 by Raneem
Bad customer service!
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August 2023 by Momof2
They never pick up the phone during normal business hours which I think is unacceptable!
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July 2023 by Jinny
Make an appointment online and you will have no issues with the doorman (who's just doing his job to enforce the appointment only policy). I read all the reviews beforehand, made an appointment through the Van Cleef & Arpels website and had a very pleasant experience. All the employees were friendly and accommodating. Dora was my SA and provided all the insight and knowledge on various Van Cleef pieces that I had hoped for. Happily made a purchase that I will cherish forever.
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July 2023 by Jack Huang
The doorman is very rude. I already know what design I want to buy. He still kicks me out.
