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November 2023 by Rich McKinless
Our rep was exceptional. I was assisting my wife upgrade her mobile phone. She doesn't like to spend money in general and doesn't value all the features that the latest phones offer. But her old phone was dying so she felt she had no choice but to deal with the lengthy and at times confusing process of changing phones. We are long time Verizon customers with 5 lines for our family plan, so I've worked with lots of Verizon store associates over the years. The Verizon associate was not pushy - just patiently answered all our questions in a clear, friendly, and helpful manner. She didn't recommend more than we needed, which ended up being not the latest model but one for which we qualified for a good discount. My wife's phone was set up quickly and we went shopping while all the data was transferred. When we returned walked my wife was walked through all the functionality changes since her older phone was quite a bit different. The visit was actually a very positive experience for what can be a rather exasperating one. I will return to this location in the future!
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November 2023 by Naini S
Had an amazing customer service experience in person! They helped me transfer all my data from the old phone to the new one and answered all my questions effectively. I had not accounted for the 3-4 hours that it took to transfer the data so I was there for a long time, but they were really helpful.
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November 2023 by Diane Charnov
Sultana was great today! So helpful with multiple questions re my phone and charger and instantly found the right cords and took extra time to explain it all! Thank you Sultana!
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November 2023 by Marianne Prendergast
Sultana is very patient and knowledgeable. She is very service oriented and pleasant. Highly recommend
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October 2023 by Gloria Bergquist
The woman who helped us at McLean store was super knowledgeable and answered all our questions. She is an excellent rep for Verizon!
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October 2023 by Lisa Matt
I went there and had a lot of questions about my plan and cellphone. Sultana answered all of my questions with patience. If you have questions or need help with your phone please go to Sultana , she will set you up for success! Thank you!
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October 2023 by Madge Gazzola
Sultana is amazing. Knowledgeable, efficient, and a pleasure to work with! I would give her ten stars!
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October 2023 by Riley Kammler
Great experience at Verizon with Vikrant! Very helpful throughout the process.
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August 2023 by Jillian Vance
Additional HIDDEN FEES to look out for! (Ready & GO and Redux Membership)I recently purchased a new phone from this location and I can say it was not my best experience. A note for future customers - check for the hidden "fees". I have been a customer with Verizon for a long time and have never been charged a fee to set up my phone in store. I didn't even complete the set up in store. I took it home and finished the setup.I understand that companies have to keep up with inflation, but I feel like the Ready & Go - $50 fee - should be clarified and listed as an add on service. It is not a requirement. I wasn't given the option to take it home. He just started the process in the store and charged me for it. I was also charged another fee of $30 for something called Redux Membership. That is also something I did not sign up for. When I asked about it, the agent said he wasn't sure how that got on there.So I have an additional $80 from this trip to Verizon that did not need to be spent.
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June 2023 by Al R.
This is not a real Verizon store. It’s really confusing to customers and impossible to distinguish. The person working there told me to go to “corporate headquarters” to resolve my problem. What the hell does that even mean?
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May 2023 by clare balbi
I stop by this location everytime I need help with my phone. The lady sort out all my phone problems. I'll always recommend this store.
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May 2023 by Midge Holmes
Sultana provided us the best customer service.
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January 2023 by Janice Godwin
Amazing, professional, efficient and friendly store manager who went above and beyond to answer my questions and supply the perfect phone and tablet for my needs!Most patient tutelage!I would recommend this store to anyone!
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January 2023 by Claire Green
Saved my life! Great service from Singh ! He is a treasure!
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December 2022 by Lisa Hemphill
Update: The lady working the next morning was very helpful and kind. She had a few customers and handled everything efficiently.Guy working had the door locked 3 hours before closing when we came to pick up an order that wasn’t ready. Then when we came back 15 minutes before closing he had the door locked again and we were out in 10 degree cold weather until 8 pm no one came to open the door. Tried calling multiple times with no response.
