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February 2024 by Varisara Wharn
Very poor customer service, ever! I wanted to use the code for discount which I received via email. Somehow the code didn’t work to claim a discount which I believed it was the store system’s issue. The manager told me to download App but it still didn’t work. I asked for additional help to get the discount as I was already in the store. Instead of helping me to get the discount to complete the check out, they asked me to pay full price or leave from the counter; and called the next customer in line to check out. I felt really upset and pissed off. No apology or further support from the manager. I ended up trying to buy online at the store to prove the code works fine but no size I wanted. Won’t go back to this store!
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February 2024 by Maram Mohamed
Most absurd exchange process ever. Got an item that was too small online. Went to a physical location for ease of exchange, because I used rewards on the item, I was accused of wanting to bypass a “change in price”. lol. The price of the item didn’t change … I used rewards which changed the overall value and simply wanted a different size. The cashier made it incredibly difficult and I felt like I was being yelled at the whole time. I needed to explain to a manager why I shouldn’t owe any money on exchanging for a different size on the exact same color and item … seriously??? Meanwhile they offer no store credit anymore, either.
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February 2024 by Chad S
First time here to checked things out. The associate came to us and say don’t move a lot of stuffs on top but open from the drawer instead without greeting. Okay and then we just want some assistance about sizing. She said you don’t know your size? I don’t wanna talk about it. Wow! I wonder How they selected the employees to work with the company. Worst experience ever!!!! Red flags.
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February 2024 by Damion Dukes
Went to this Victoria’s Secret with my fiancé saw chairs to sit down while she tries on clothes I was told I couldn’t sit on the chair because it’s in the hallway of the fitting room that’s all fine however as a male who just want a seat while his fiance shops I think it’s incredibly off putting for the chairs to only be for women! Is it so much to ask for a chair outside of the fitting room so us men can sit and not suffer standing for 20 plus minutes!!!
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January 2024 by bertin minsona
Well furnished store with a good layout and items well organized and also the staff there is very welcoming and friendly.
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January 2024 by Ali Bahes
Their products are reasonably priced and good
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January 2024 by Miss Honesty
The Ladies here are very sweet and helpful.
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January 2024 by S “An honest reviewer” G
I have the most horrible experience at this VS today.Was at the fitting room trying some bra, an associate open the door with out knocking and I was half naked, I just cover my self and said: hey I’m here… she said sorry and close the door never saw who was.Couple minutes after another associate open the door again without knocking, this time she was aggressive and open the door wide and a random men was right in front of the door may waiting for his partner, I call her out and told her she should knock the door before open the door with the key… she reply : I open because I didn’t hear any sound , so what I’m supposed to be doing? Singing or screeching “IM HERE” to warn that I was there? I was shaking because I feel violated and mad.I call the manager the young manager was nice and sound very apologetic, then she told me that she will inform the other manager.The other manager it’s a hispanic lady she was passive aggressive… I told her than that situation was unacceptable, and she try to said that it wasn’t a big deal.I told her that the person who open the door wasn’t the young girl that was at the fitting room (she was so nice) I described the lady that I call out, she said it’s so weird that someone else did open the door with the key, I took like if she was trying to said that I was making an scene, but I ask her : do u will feel uncomfortable and violated if u are half naked and someone open the door without knocking?Also I told her she should training her associates better to use the common sense and have a little of courtesy toward the costumers, even she didn’t apologize.She look mad because I complained about the situation.She offer a coupon for the 20% off, I don’t need a coupon I made my purchase and even didn’t use the coupon.So be aware if you visit this store, you can be naked in a fitting room and someone can open the door without knocking.
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December 2023 by S. G.
I have the most horrible experience at this VS today.Was at the fitting room trying some bra, an associate open the door with out knocking and I was half naked, I just cover my self and said: hey I’m here… she said sorry and close the door never saw who was.Couple minutes after another associate open the door again without knocking, this time she was aggressive and open the door wide and a random men was right in front of the door may waiting for his partner, I call her out and told her she should knock the door before open the door with the key… she reply : I open because I didn’t hear any sound , so what I’m supposed to be doing? Singing or screeching “IM HERE” to warn that I was there? I was shaking because I feel violated and mad.I call the manager the young manager was nice and sound very apologetic, then she told me that she will inform the other manager.The other manager it’s a hispanic lady she was passive aggressive… I told her than that situation was unacceptable, and she try to said that it wasn’t a big deal.I told her that the person who open the door wasn’t the young girl that was at the fitting room (she was so nice) I described the lady that I call out, she said it’s so weird that someone else did open the door with the key, I took like if she was trying to said that I was making an scene, but I ask her : do u will feel uncomfortable and violated if u are half naked and someone open the door without knocking?Also I told her she should training her associates better to use the common sense and have a little of courtesy toward the costumers, even she didn’t apologize.She look mad because I complained about the situation.She offer a coupon for the 20% off, I don’t need a coupon I made my purchase and even didn’t use the coupon.So be aware if you visit this store, you can be naked in a fitting room and someone can open the door without knocking.
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December 2023 by Robert Martes
The best store for mom
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November 2023 by Melina Cortes
I stopped by yesterday and dare I say, Stephanie in the fitting room provided expertise first class customer service. She has the people skills that are both lacking and needed in the world. Thank you!
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November 2023 by Mulan Mai
Was treated like a criminal… the Hispanic lady who works here started yelling at me saying mama no no I asked her what’s the problem she said those are only mediums and told me aggressively to put the underwear back after I told her I was looking for a large and then she proceeded to help eventually thennnn this Chinese lady saw me walking with my items very loud saying u wanna buy u wanna buy like she kept saying it and plus the check out people move sooo slow it doesn’t make any sense don’t think I’ll be back there ! Not everyone is a criminal that’s black smh
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September 2023 by Khanh Le
I would give this store 0 star if I could. My wife took her aunt to this Victoria Secret store at Tyson Corner and was treated like criminals with false accusations and discrimination. While shopping at that store, my wife put a credit card on one of the shelves to check out the lotions (my cousin gave her that card to pay for her aunt, he was shopping around at the other stores). An employee immediately came out and ask for her IDs, then accused her of stealing the card and threaten to call police on her. My wife told them just go ahead and call the police 'cause she didn't do anything wrong. Meanwhile, she called my cousin to get back in the store to provide his ID to prevent any further misunderstandings. However, the store associate did not even want to wait for him, she demanded to see MY WIFE's PHONE??? Then the associate took the card with her and nowhere to be found. After a while, another lady came out to apology because of "the language barrier". During the incident, my wife and the associate were able to communicating with each other just fine. So there were not any "language barrier" at all, my wife can speak English fluently. Those are just signs of racial profiling with false accusations. I already ask my wife to never set steps to this store ever again.
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August 2023 by Diana Tamarez
Went for a bra fitting. Amber, Alondra and Stephanie were amazing. The was another young lady that helped me at first and she was a sweetheart to but didn't get her name. After the purchase upstairs Alondra showed me to pink and showed me what was on sale too. The cashier at the pink location was amazing. Planning to go back real soon. My experience was better than I thought it would be.
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August 2023 by kshitij neupane
Please give Stephanie the raise and promotion she deserves. She was so patient and so sweet the whole 2 hours I was there ?. I was clueless about what I was doing wrong and made the process so easy. I loved loved the experience. It is usually not a comfortable experience for me because I am afraid that people will judge but Stephanie was the sweetest. ? Will definitely be going back and she is the first person I will ask for.
