July 2019 by Brielle Young
There’s a huge sign but the bank is nowhere to be found.... at least have an arrow. I never found the bank. Frustrating.
December 2018 by Cynthia J.
I can only rave about the customer service experience when coming here monthly. Along with the renovation that added a nice touch. It seems like they may have added more staff here. As you enter into the bank there is always a greeter which, adds a special touch. I have visited several Well Fargo Branches and never experience it at the other branches nearby. What set this bank apart from others is the customer service, the staff here is extremely nice/caring and they always remember me even though, I only come 1x's a month.
November 2018 by Kiyanna Nelson
Wow! I am just thrilled with my experience at Wells Fargo. This is actually by far the best experience I have had in any bank.
July 2017 by Raghad Tawachi
the employee were nice and professional. although i cashed a large check the got the money ready for me in quick manner .
May 2017 by M. Hassan Ayub
After my Mortgage with Wellsfargo Bank, I was getting letter after letter to transfer my Auto and home owner insurances to them. Last month I received letter stating that the Wellsfargo insurance is not insuring drivers and home owners in the state of Virginia. If I go back to my previous insurance it costs me more. I should not have transferred my insurances to them.
April 2017 by Jon Reimer
Great team, quick service.
April 2017 by Benjamin E.
Disastrous experience. Long wait. No knowledge whatsoever. I tried to make an international wire transfer but it took them an hour and still wan unavailable to complete. Instead of just simply saying they don't know how, they tried coming up with all nonsense.
November 2016 by marie h.
THIS REVIEW IS FOR WELLS FARGO business in general - headquartered in California. I am completely DISSATIFIED with my service from Wells Fargo after being a customer for over 20 years and going through all the changes (First Union~Wachovia~Wells Fargo). Today 11-28-16 I called customer service to report a few unauthorized charges on an account my college-aged daughter uses for college related expenses. She is in Massachusetts while I reside in Virginia. I have no problem with a "block" being placed on the account due to fraudulent activity reported, but I was specifically asked if I would like to move forward with the report - hence blocking my daughter's access to funds. I was told I could call back before midnight EST to place the block on the account and reiterated to the customer service rep that I DID NOT want to block the account at this time until I could safely ensure my child had access to funds for food, transportation, etc. as this ATM card was her only access to these things. When I finally reached my daughter to discuss this she told me she had attempted to buy food and her card was "declined" and blocked. I tried several times to reach the Wells Fargo claims department and after 3 different attempts and a total of 2 hours and 42 minutes of being on "hold" due to heavy call volume I finally got through to a person who told me they can not 'unblock" the card or access to our money even though I clearly was told by a WF representative that no report would be filed until I called back etc. The best the claims representative told me I could do was 1) have my daughter go into the closest branch (90 miles away) or 2) she could call back (possibly enduring the 2 1/2 hour hold like I did) where they would authorize a one time withdrawal before completely blocking access to our money. When I explained to the rep that she could not get to an ATM without access to money for a cab or Uber I was told there was no way to gain access to the card I NEVER authorized to be blocked. I understand the need to protect customers from fraud, however as I was given misinformation by the first WF rep I spoke to I don't feel this was handled in the best way possible to ensure the customer's happiness or more importantly, my daughter's well-being and safety. When I asked the claims rep to remove the report or do whatever was necessary to gain access to the card ( I was desperate at this point so my daughter could have access to her money) I was asked if the charges I reported were authorized - I said no but at this point I didn't care just so she could get food and transportation to the local pharmacy. He then told me I couldn't do that as I was being recorded and that would be fraudulent activity for reporting or disclaiming a previous report. When I then asked if we could go back to the "recording" of my earlier call where the rep was clearly told DO NOT BLOCK the card yet he told me he didn't have access to those recordings. This was very frustrating as I was made to feel like a criminal and at fault when this whole mess was due to an error and misrepresentation of info provided from the first representative I spoke to earlier in the day. Unfortunately, I choose to leave a company I have remained a faithful customer of for 20 plus years due to poor customer relations/service and the inability to get through to customer service in what I considered to be an emergency situation. I hope these customer service reps never have to go through the worry as a parent that I experienced today!
January 2016 by James Worcester
Very difficult to find, they have a large sign on the corner of Greensboro and Pinnacle, but the actual location is nowhere near that. It is buried deep within 1751 Pinnacle. If you see the "Wells Fargo" sign inside the building, you're still in the wrong place, it's not there either. If you do decide to look for it, be aware they close at 5, and close at 2 on Saturdays (the hours google has are incorrect).
June 2013 by Dillon Tew
They aren't open until 9:00