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January 2024 by Bert Gordon
My son and I went there looking to match some screws. We were approached very quickly and asked if we needed any help. It felt a little like we were being profiled in the beginning, but eventually, we were aided in finding our screws and left promptly.
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January 2024 by Sylvia Galloway
I spoke with a young man on the phone about a mole test kit, he stated they would have to order me one which was fine, when it came in I went to the store & picked it up, he put it in a bag without discussing anything with me. When I got home I removed it from the bag & was reading the instructions it said I would have to send it off to get tested & that it was a 40.00 charge to test it, I was totally shocked that he did not discussed that he did not tell me this, had I known I would not have bought it, guess that is why he didn't tell me to I had never bought one & being 84 years old didn't know anything about 1 of these, however I bought one from Lowes that can be tested at home, you might want to inform your employees to talk with your customers concerning things like this, especially women who know nothing about these kinds of things.
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December 2023 by Tereall Jones
Came in there this morning , to power tool section wanted to by a Stihl chain saw , he asked what I was going to do with it ummm cut trees , told me he couldn’t sell it to me cause I wasn’t a professional cutting trees we spoke to mgr same issue , they have no clue what I do so I went right down the street bought same chain saw I was looking at here bought same chain saw at ace in Ashland before no problems but this ace in mechanicsville is ridiculous won’t be back here and don’t recommend anyone to shop at this location , buy the way was at home a hr later cutting my trees with my new saw that I bought right down the st from y’all , and was going to do more purchases here also , so you probably lost about $700 in purchases !!
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November 2023 by Sam “The Creative Crowe” Crowe
Despite being a National chain this store feels like a local hardware store. The staff is friendly and knowledgeable. Theyy had what I needed and helped me find it quickly. I don't leave a lot of reviews but felt compelled to write something about this experience.
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November 2023 by Kirk Tower
Add, Ashley, And all others present were so professional, could tell they cared about me, and the purchase I made.Ace hardware, you guys rock!!Thank you!!!In highly recommend giving them a try, nice quiet, very clean and not crowded store.Thanks again
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November 2023 by Matthew Bowman
Good place to shop for all your Sthil needs. Store is well organized, clean and stocked well. Service is excellent too. Highly recommend as a good alternative to Lowes and Tractor Supply.
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September 2023 by Trey Barberree
Great help when just browsing for various things, thank you to Shane and Troy. They were both very helpful when I had many questions.
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July 2023 by Eric W.
An apparently newer Ace location. They have an extensive selection of grills and well organized accessories for Weber, Traeger, Big Green Egg, and more. A large outdoor power tool section in its own room too. But unlike some other Aces I've known, basically no kitchen-related things, which was a disappointment for me. Overall a well taken care of store with a somewhat constricted selection. The staff was very helpful and friendly.
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June 2023 by Jessica Turner
I went here for some gardening supplies and left with so much more! The workers are incredibly knowledgeable and helped me find exactly what I needed! These days if I am going to a store rather than shopping online I am looking for great customer service and this place provides that and more! I will be back for sure!
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June 2023 by John Bellina
Ace hardware customer service beats any other "big box" store period! Thank you very much Ashely and Rob in the power equipment department! They handled a snafu with a recently purchased piece of equipment in record time! Very grateful to the entire team at this store! I SHOP AT ACE HARDWARE FIRST!
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June 2023 by Wynn Girard
Enjoy the friendly assistance? You've come to the right place.With online orders of grill accessories and local pickup!My Ceramic grill, thanks you! Yes, solutions for many different projects.Thank you for being there for us!Wjg
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May 2023 by Elizabeth Baker
Extremally impressed with the courteous staff and great selection this store had. Very clean and easy to navigate.
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April 2023 by Lee Hill
Recently visited here for the first time. Nice hardware store. I was greeted by a store employee as soon as I walked in the door. I told him what I was looking for and he led me to the location and showed me the selection of product. They had what I needed. Couldn’t help but notice the room with the lawnmower equipment in it. Stihl and Cub Cadet mowing equipment. Two more employees greeted me when I peaked into that room. I didn’t have a lot of time to browse or shop but definitely recommend this store due to friendly and helpful staff.
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April 2023 by Hunter Tatum
The store manager was very good about helping his team and making sure checkout lines were little to no wait. The staff were quite knowledgeable as well! Got my lawn care supplies much cheaper than Lowes/Home Depot.
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March 2023 by Adam Rasnake
Skip those chain home improvement stores and shop local. Helpful, knowledgeable, and friendly staff. Plus, their expanded grilling section has every sought after seasoning, rub, brine, and sauce you could think of. By far my go to for keeping my next grilling session on point!
