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February 2024 by William Zuccaro
Excellent service
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February 2024 by Edward
Fast courteous and a choice of goods vehicles
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February 2024 by Hoku Aussie
My experience was awesome with Enterprise on Mech Turnpike..
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February 2024 by J D
I typically don't give negative reviews. Sy purposefully misrepresents their extra coverage. Said we needed it even though we had insurance and did not need the extra coverage. They push you into buying the extra coverage and try to convince you that you have to buy it, but you don't.Be forewarned. Purposefully misleading customers out of their money is a really shady business practice. Will be contacting the Better Business Bureau on this one.
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February 2024 by Becky Baugher
Outstanding employees !
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February 2024 by Jody Lucas
The guys at the Mechanicsville office were great. All of them were very helpful and explained the details of rental very clearly. The guys made sure that I understood everything. When the car was dropped back off, they took care of the return very quickly. While one was checking the car, the other was getting the paperwork completed. If I ever rent again, it will be with this crew. Their customer service level is top tier.
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February 2024 by John Ferguson
The selection was not the best (early December) and I ended up with a very expensive SUV.I was charged almost $8 for tolls (in spite of using Easypass.)It was a very expensive life lesson.I will be more careful next time.
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February 2024 by M G
This location is great, I was picked-up by Sy Gaines from my mechanic and he was amazing, he went over all the details I needed and left no room for questions, I highly recommend him and this location.
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January 2024 by Bobby Harris
AWESOME AND AMAZING
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January 2024 by James Goodwillie
The employees here are fantastic. We had a multiple rental situation across 3 weeks and they were extremely helpful at all stages of it. Better than any other rental car place I've been to.
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January 2024 by Gary Chenault
The staff is awesome. Very helpful and knowledgeable
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December 2023 by Mr.G
This place is well managed and organized. A good example of an excellent customer service. They provide ride. The rental car I got have high mileage so I assume the car on the lot are beaten up. Issue with the car, low tire pressure the next day and gas is 3/4 full when I take the car, not convenient when your try to refill the tank, actually overfilled and they owe me some money. Please make sure your vehicles are ready before you rent them.
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December 2023 by Ari Christopoulos
I have had 3 terrible experiences at this branch, it is literally so bad it’s hard to believe.Last time I mentioned my poor experience Lauren the manager called and apologized for 20 minutes to avoid getting a bad survey review from me. Ensuring the next time I tried to do business they would do better.Today I called and made a reservation and as I was pulling up to pick up the car I got a a vm that there were no cars available even though I had a reservation.This is the second time this has happened to me at this location, the with the other time I did actually get a rental it wasn’t detailed at all and smelled like cigarettes.I would literally avoid this specific location at all costs as I travel a lot and rent cars for work and this is by far the worst location I have encountered.
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December 2023 by Chris Woods
Great Customer Service.. Was so excited to Rent a 2023 Toyota Tacoma TRD sport 4x4.. My Dream Truck. Thank you so much Enterprise ??
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October 2023 by Anthony Footé
I recently visited Enterprise on a busy day, and despite the crowd, I was amazed by how well they managed everything. It almost seemed like they could use more staff, but their team was incredibly well-polished and handled customers with ease.From the moment I walked in, I was greeted with a warm welcome and a smile. The staff was attentive, efficiently managing the long queue of customers waiting for rentals. Despite the rush, they took the time to answer all my questions and provide valuable assistance in selecting the right vehicle for my needs.What stood out to me was the professionalism and composure of the Enterprise team. They remained calm and composed, even during the hectic moments. They were organized and efficient, ensuring that each customer felt valued and received the necessary attention.Moreover, the rental process itself was smooth and hassle-free. I was impressed by how quickly they processed the paperwork and got me on my way. The vehicle I received was clean, well-maintained, and suited my needs perfectly.Overall, my experience at Enterprise was excellent. Despite the challenging circumstances of a busy day, and some overwhelming rude customers, their well-trained and customer-focused staff excelled at handling everything with ease. I highly recommend THIS Enterprise for their exceptional customer service and professionalism.
