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March 2024 by David Metcalf
I have always gotten excellent customer service from Firestone. I have followed one of the managers through 3 different Firestone locations Compass Point, Mechanicsville Trnpk near Laburnum and in the West End near Innsbrook, it seems that he manages to put together a good team wherever he goes.
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March 2024 by Mario Mullins (Backspin2006)
The manager and staff are great but I made an appointment for an oil change at 10am, it’s 12pm and car still in the parking lot. Got to do better.
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March 2024 by Anu Goggy
From personal experience, they aren't horrible. They will upsell you. They will align your vehicle without asking. They will lie to save face when a tech breaks something. Brake rotors have a 600% markup. But they do smile when they greet you, so that's nice.
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March 2024 by Tori White
I appreciated the courtesy and professionalism of the staff. They communicated well and helped quickly.
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February 2024 by Raul Lozoya
Great service.
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February 2024 by Robin Green
Friendly and very efficient
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February 2024 by Naturally Me
UPDATE 2.9.24: Wow! Firestone representative has been amazing. They listened to my concerns and reached out to see how they could improve my experience. I am pleased to say they evaluated the situation and looked for ways to help figure out what is happening with my vehicle. I always believe when a company values you as a customer they will do what they can to make things right and in the situation Firestone has delivered. They reached out day one and followed up multiple times to ensure I knew what was happening, and once they determine a resolution, the Store Manager reached out to schedule time for me to bring my vehicle back in. This is what you call Excellent customer service and making the customer feel valued, job well done.—————————————————————————I have had a Firestone card for over 20 years, and for the first time through the ups and downs of having my vehicles serviced at Firestone I will say today is my last day. I am so disappointed in the service that was provided 2 weeks ago. Took the car in for one thing which was an oil change and two weeks later dealing with multiple issues that have left the car smoking and the only thing I can get as a resolution is it has over 200,000 miles and it’s been leaking oil which even if that’s the case never had smoke coming from the hood. I’m writing this review because I am dissatisfied and as a loyal customer that have spent countless money with Firestone, I will take my business and my money somewhere else where I feel that I’m going to be cared for and my vehicle is going to be in good condition when I drop it off And pick it up. I am paying off my Firestone card and after 20 years closing my account because I will not give my business or my money to a place I no longer trust.
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February 2024 by The VAAZ Project
Customer serviceMet promise and followed through by saving me money!
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February 2024 by Kelly
Fantastic service! Super speedy! Friendly staff… working with smiles!
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February 2024 by Eddie Kimball
Information Friendly knowledgeable
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February 2024 by Tim Seigla
I was able to leave my vehicle and have the work done, along with a comprehensive check of other items and provided with appropriate feedback. This Firestone location is less than a mile from my home, so it is also very covenient.
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February 2024 by Derek McQuay
Service was great and quick. All workers very polite and explained everything I need to keep an eye on and why. Strongly recommend.
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February 2024 by Nitza Vargas
Last time I went to this Firestone customer service was terrible. Definitely was not a welcoming place you’d want to take your vehicle.Today was night & day, Chris was attentive and asked the right questions. He made my experience there great. Most shocking was my car was in and out in one hour on a Saturday. Would definitely return as long as Chris is who I deal with. Thank you again for your great customer service!
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February 2024 by marshall colgin
Chris was very helpful and fit me in quick
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February 2024 by Fredericka Anderson
Sam was my advisor when I checked it. He offered me a great offer to check my break pads, holes and fluids. With it being the winter months. It’s was a deal and couldn’t pass up on. He did great calling and following up on my service as well. My SUV was done within 45 minutes. At check out Chris assisted me. He was very polite and willing to help me save money with a master card. It was a great offer but I had to decline due to timing. Overall, I had a great experience. Thank you!
