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August 2023 by R Cook
Excellent service. Have used them twice. Very informative from beginning to end. My car was ready a day earlier than promised. Car looked great when finished and my vehicle was washed and clean when I picked it up. A pleasant experience and would recommend them highly.
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July 2023 by Rich DiNiro
They were awesome to deal with , customer service was in top of everything. They keep you well informed and the fit and finish was better then new
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July 2023 by Paula Arndt
process was pretty smooth and work well done. The staff is so friendly too
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June 2023 by Berkley Whitener
Car looked great. They kept me in formed through text messages.Lisa a neighbor had her mustang repaired at this location also. The damage on hers was really bad and it looked great when I saw afterwords. So new they could handle the small damage to mine
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January 2023 by Lisa Pilar
Brandon and his team are wonderful! Their communication was fantastic and my car looks brand new. The accident itself was stressful but working with them was anything but… don’t trust your vehicle to anyone else but them!
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December 2022 by Beverly Bey
Excellent customer service and very professional staff at Head Over Wheels Collision. Brandon and Crystal was great at informing me on the process of my car repair and it was much appreciated.
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November 2022 by serena campbell
The work was fine but complications with insurance, USAA, and the shop. The shop completed work prior to the amount being approved and my car was held hostage. I paid the difference and then USAA did not approve $400+. I still don’t know if it was the shop or USAA but either way- I was the one paying the difference.
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September 2022 by Grover Woolard
Thanks guys and girls. Thanks for the great customer service and expertise while working on my car. The finished product is amazing. I will recommend your shop to anyone needing car body work or paint.
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August 2022 by Leah P.
I was excited about Head Over Wheels. I've been the only owner of a car that I'm very fond of, and when it was damaged, I took my time to sift through the big repair companies and the companies that did custom and specialized work. I wanted to take my car to a company that treated my Toyota 86 like it was their own. Brandon assured me that his company would be that company. I was so taken, that I decided to work with the company and change my color altogether, which doubled the price. I was gravely disappointed.After the initial paint job, I inspected the car to find swirls in the paint, my window tints & decals scratched, and other areas of the car just barely glazed over and chipping. I was assured that my entire car would be taken apart so that the original color would be a ghost from the past. My trunk looked as if someone spray painted it, as well as other areas. Brandon told me to wait about a month or two for the top coat to settle, and the swirls would disappear. This didn't happen. My back window was also scratched in the original damage and had to be replaced. The company forgot about this, and I had to coordinate this way after the fact. Brandon assured me that it would all be taken care of. I took the car back and a month later it was ready to be picked up. When I got there, it actually wasn't ready and I waited about half an hour for it to be cleaned. What truly was the nail in the coffin for me is that my entire car (excluding the windshield) was tinted. Once my window was replaced, I mentioned the replacement tinting to Brandon. He took it to a third party that applied tinting with a block excluded, which looked silly to me. I wanted what I originally had, after all, that is what insurance pays for. When I brought this to Brandon's attention, he contacted the third party. They told him that they made the executive decision to apply tinting that would pass state inspection, and that what I had would not. This refers to the 5% tints that I have, not the block of window they left untinted. They actually did replace it with 5% tint, and lied about it. Either way, if I have 5% tint, I don't need any extra help passing inspection. It is your job to confer with the customer so that they have exactly what they had before. Now I'm riding around with a goofy window tint that I have to replace myself, and two companies I won't do business with again. Brandon told me that the tinting wasn't in the original estimate and that he was going above and beyond to replace it himself. If a tinted window needs to be replaced and you put the window in the estimate but not the tint, find the integrity to own your mistake and display attention to detail next time. He stopped responding to me after I told him this. I got called young lady a lot, and it was hard for me to decipher between a term of endearment or sexism. My license plates display the seal of the US Army, though, so I'd rather you didn't either way. The funny thing is, I originally planned to do a lot of customization with the business before this happened and Brandon seemed excited. During my last in person conversation with him, he referred me to other businesses. I guess my standards are too high?
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July 2022 by Jazzman Stewart
Amazing customer service and great body work. I bought my sonata into this shop with the front end completely smashed in and when I picked it up, it looked better than before! Brandon and the young lady at the front desk (hate that I can't recall her name) were absolutely AMAZING, friendly, helpful, and tried their best to work with me. I highly recommend this shop.
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July 2022 by Willie Mobley
Head over wheels knows the business, they made my vehicle look new, which made me want to keep it. Staff very friendly, professional, and easy to work with. They make you feel like they want your business.
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July 2022 by Cheryl Bristow
Brandon and his guys at Head over Wheels did an awesome job on custom painting my new hood and grill for my 2013 Jeep Wrangler .
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May 2022 by Jonathan Alley
Brandon is the man. This is the best body shop in Virginia. Do yourself a favor and request this place if you have an insurance claim!
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March 2022 by Bart Mitchell
The best kept secret in body repair in Metro Richmond. I would highly recommend them to anyone looking for a friendly well qualified body shop who communicated with me throughout the process. The quality of the work was great and the repairs were done on time.
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December 2021 by da wind
outstanding work at reasonable price!
