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September 2023 by Rhonda Robinson
The customer service was good.... The car they gave us tho, smelled like cigarettes and dirty diapers.... We put a air freshener in there and sprayed it with fabric spray.... Smells ok but still not good! I hope they charged the last people for smoking in a car that is clearly is marked with no smoking signs! ???
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September 2023 by Ashley Smith
I called a few other rental companies around desperately needing a vehicle to take my child to the doctor for much needed bloodwork after my car broke down. It was very stressful and wasn't getting anywhere and I couldn't risk being dropped off at a company and not have assurance I would have a car available and be stuck. So I called Hertz for one last attempt, and right off the bat she was so kind and helpful. She let me know exactly what they had available and helped me so much. I was able to get there within a few hours and she had me and children in a car within a few minutes, and made drop off so convenient for me as I was so stressed about not getting out of the hospital in time for closing to drop off. Asia(I apologize if spelled wrong, I believe that was her name) was absolutely so wonderful and has no idea how much she helped me in getting my little one to the doctor and made everything so much less stressful for me! Seriously, of all the places I called,(Asia) at Hertz was absolutely the best, I won't even consider nor recommend the others. Thank you again So SO much!!
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April 2023 by darrin hynek
Wow. One of the Most kindest and amazing people I have met at a Car rental place. Keep up the amazing work checking in people and being so kind and friendly.
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December 2021 by Leonard Hall
I wouldn't ever drive or ride in any herrz owned vehicles seems how they are notorious for falsely reporting their rented vehicles as stolen.
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September 2021 by Galatea Groves
DO NOT USE. THEY ARE RIPOFF ARTIST!!!!!!!
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June 2021 by Michelle W
Was charged for 6 days although insurance approved an extention, hertz did not fulfill the extention and let the account close causing me to be out $300 and insurance having to make up for hertz faults. Still haven't been paid out since this has been going on for weeks due to their neglect. The rental I got was a huge van when I'm used to driving a small sedan. It was smelly and obviously not cleaned between drivers. Will NOT be using hertz again for my rental needs in the future.
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April 2021 by Taive Riley
I typically rent from enterprise, but when they had no cars available I decided to give these guys a try and I was not disappointed. They had my vehicle full of gas and ready to go when I came in for my reservation. The return process was very quick and easy. I’m not sure of the name of the employee who helped me, but he was very professional and efficient!
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January 2021 by MICHAEL Bradshaw
Wonderful people! Fast, pleasant, reasonable, great car, very efficient. Highly recommend!! ?
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March 2020 by Odell Mullis
The facility is old but undergoing an update. Few cars but very good customer service.
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December 2019 by Stephanie Rivers
This was the WORST experience! When I got there, the agent used the upsell technique on me and before I knew it, I was getting charged for a service I DIDN'T ASK FOR! I DID NOT TELL THAT MAN YES to anything he said! So I called their office on the next day which was a Saturday and no one answered the phone. Typical! I called again later that Saturday and of course, they were closed. I called my insurance agent and he said they were NOT supposed to charge me for anything else but ONLY for the deposit. Hertz gave me the runaround. First they said they couldn't handle my case because the case was open and to wait until it closed. So I did. So I called after it had closed and they told me they couldn't handle it because the case was closed. Yeah are you confused? So am I. I'm usually a mild-tempered person, but they were making me lose it. I will tell anyone reading this, DO NOT USE HERTZ! RUN AWAY IF SOMEONE SUGGESTS THEM! Wish I had of read the reviews before agreeing to use their service. 0 stars is what they deserve.
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October 2019 by Michelle Jobb
Nice friendly service and great rental vehicles
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September 2019 by Eric H
No one was there when I returned my vehicle. I was charged for 5 days instead of 2 days even though I returned it before it was due. This sign was all I saw. So I dropped off the keys where it said to do so. There was a large stack of keys there when I dropped off the key. On top of that the place was filthy and even the front door was broken.
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September 2019 by Don Birdsong
Very poor customer service from this location. Rented here due to having to leave our vehicle at Collision One next door. Had rented from Monday to Friday. Collision One finished our vehicle 2 days early so my wife tried to turn the rental in on Wednesday. The office was closed so she dropped off the keys at a designated location. I tried to call Thursday to verify the cost of the shorter rental & the phone rolled over to another Hertz location where I was told this office closed for the day because of no staff. I finally got someone there Friday who told me they would not refund the difference in the rental cost even though we didn't use it for the full length of the rental. I was rudely told to read the fine print in the contract. Don't prepay with Hertz or better yet don't rent from them, especially this location. Oh and by the way this office looks like a dump.
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August 2019 by Cory Dunn
I went here to pick up my rental on Monday. The lady at the counter was extremely rude and cold towards me. She kept giving me an attitude. I had been out of town all weekend and my license was over by one day. They refused to help me. Finally when I had enough I told the lady how I felt. She responded by calling me “a racist mother f):&-er.” And chased me out of the building threatening me. Went to enterprise they took care of me. Don’t bother going here, pick enterprise. Such unprofessional behavior from this company. I called corporate and it has been three days and they haven’t done anything. Such a terrible company. Don’t go here!!
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July 2019 by Kris Nemeth
Dirty place. Rude to my mother. Dirty car.
