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March 2024 by Rebekah Klemm
Eddie and Ethan and the Home Depot staff went above and beyond for me during my recent trip to this store. I came in looking for a specific item and when the shelves were empty I assumed the item was out of stock. Instead of telling me “what you see is what we have”, without hesitation Eddie took it upon himself to check nearly every aisle in the store to look for an extra pallet of the item I needed. Ethan was online checking other nearby stores while Eddie searched the shelves. Through the combined efforts of Eddie, Ethan, and another young man whose name I did not get (you know who you are!), I was able to leave with exactly what I needed! I spoke with a handful of employees in this Home Depot and everyone was so genuinely personable and polite, which you just don’t see too much anymore. Thanks for making my day you guys!! You rock!
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February 2024 by George Herndon
I wanted to buy a drill. There were many orange vest standing around chatting with each other, and others just walking around doing nothing too. If a customer walked by them, they would look the other way. I was there over one hour and not the first employee acknowledge my presence......
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February 2024 by The Younts
Sign says closes at 8pm on Sunday. Doors locked at 7:30, I need a hot water sink valve. Now we have no hot water for the night or until we can get parts whenever the store feels like being open
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February 2024 by Everette Moore
I stopped by this location a few days ago and the seed section was infested with mice. I was checking out the seeds and kept smelling urine, which I thought was rising from the drain in the floor....But as I was reaching to pull a seed tray off the shelf a nest fell out all over me and baby mice scattered around the shelf. I informed the manager, she informed me that they were aware of the problem and taking steps to deal with it. I just feel those steps were inadequate, as they left contaminated items on the shelf, which caused me significant respiratory distress (highly sensitive to mice).I ended up informing corporate, because this location could very well get someone seriously ill!! I still have a cough days later!
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February 2024 by Eric Oord
Lots of inventory great people and excellent service
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February 2024 by Tinesha Jackson
I love Home Depot. I frequently go to this Home Depot and everyone on staff are always helpful, knowledgeable and courteous. Today, I want to especially shout the gentlemen that loaded my car as the snow was falling and Ms. Cecelia (at the customer service desk) who said, "come inside" while I waited for one of my items to be brought up front so that I would not out in the cold (watching other item) Thank you!! Please know that your customer service is much appreciated!!
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December 2023 by Dj GON
Diane was great and took no time helping me with my project that needed a very precise pipe size. I was impressed with how quick she was and her knowledge of plumbing. I am typically a Lowe’s guy but when I am on this side of town I am gonna check out Home Depot . It was really easy to access from the highway and there was plenty of parking. Register was friendly and asked if they could help or had questions. No complaint and if anything i am impressed.
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December 2023 by Bonnie Talbott
Delivery people were awful. Brought refrigerator into the house and plugged it in, but didn't turn it on and didn't set it up. Left all the packaging material in frig. Also left grease marks in the frig and on my utility room doors. Left trash on the floor. I will attach pictures.
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October 2023 by Andrew Patterson
Usually have a good experience here. However this time I did drive up and it was awful. Waited 20 minutes, called the customer service person and was told they couldn't leave the desk unattended. Had to end up going into the store. Deduct 2* for a horrible drive up experience.
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September 2023 by Cassie Hurley
The older white woman who works in the paint department is appallingly rude. The last two times I went in she acted like every single customer was a personal inconvenience to her. Switched to the Lowe’s after the last experience when she sighed and rolled her eyes when I had the audacity to come up to the counter while she was doing nothing.It’s too bad bc all the other staff I’ve interacted with there were SO wonderful and helpful.
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September 2023 by Cryst'l Scheer
I have only been to this location once, to buy one Halloween decoration, so my review is clearly not inclusive of the entire experience others will have at this location.But, in comparison to my local HD, these guys have customer service figured out. The Williamsburg location had already been setting up Halloween for 2 entire days when I went in. They had part of their display area gated off with items they weren't ready to sell and they were still actively working in that area. But, after two days, they finally had the 8ft jack-o-lantern stack out and it was in a public area, set up for purchase, and they refused to sell it to me. They said it wouldn't even scan if I tried and that they couldn't sell it at all. I figured this was wrong, as my local HD is full of inexperienced people who have no business working at a home improvement store, and that was verified when I called other HDs looking for this decoration. More than one store told me Williamsburg was lying and they just didn't want to sell it.This store told me they not only had the pumpkins in stock, but that they would gladly take my money for them. I drove 50 minutes from my house and was a little worried when I got out there because they were still actively setting up, so I was hesitant to get in their way. More than one employee was super friendly and helpful. They were totally fine with my presence, got me a cart for my purchase so I didn't have to walk all the way to checkout with this giant box I was so happy to finally have, and also helped me track down some prices of other items in the Halloween area that didn't have a sticker on them.I may not shop here every day but I definitely will remember these guys next August when it's time to buy more Halloween decorations.I might even come out here in a couple months and see what they have for Christmas.With so many other locations across the country, and their competitors already having decorations out, it seemed like all of the other HDs around here either weren't setting up in a timely fashion or didn't want to sell the items they did have set up.Thanks guys! I appreciate you and your customer service
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September 2023 by R Gunter
Tyrone was amazing. We came in looking for products for a french drain. Tyrone was knowledgeable and very helpful. Great Job!
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August 2023 by AbbieAnn Farley
We’ve been basically living at this Home Depot since we moved to the area. We renovated our house and do other things outside etc and they are always helpful and nice. Most recently, we needed a shed from the garden section and it was super high up. Micah and Lauren from flooring were actually the ones who came and helped us. Micah is an incredible forklift driver and gets stuff done. Lauren was helpful and immediately stepped up to help even when it wasn’t her department. Thanks!
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August 2023 by Abbieann Wagner
We’ve been basically living at this Home Depot since we moved to the area. We renovated our house and do other things outside etc and they are always helpful and nice. Most recently, we needed a shed from the garden section and it was super high up. Micah and Lauren from flooring were actually the ones who came and helped us. Micah is an incredible forklift driver and gets stuff done. Lauren was helpful and immediately stepped up to help even when it wasn’t her department. Thanks!
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July 2023 by Mike S
The rental manger has zero interest in assisting with the sale of used equipment. I showed up with cash today to purchase anAerator and she could care less. I waited 30 minutes just to get information on the units, she was worthless and wasn’t helpful. Don’t waste your time.