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August 2021 by Linda Wan
Drove 6 hours and took a detour to pick up a minifrig enroute to college drop off. Called to place the frig on hold a day earlier and was impressively told by Aaron that he’d ‘hide’ the frig for me until I arrive. Imagine my frustration when I learn that “someone must have taken it”, and there are no more in stock….pretty much none left anywhere on the east coast and online!
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August 2021 by Molly T.
We made the terrible decision to have our bathroom floors redone through Home Depot. I did everything online to save myself a trip to the store since I have a baby, chose my measure date, and picked out a tile that showed on stock at the Mechanicsville location. When the gentleman came to measure I gave him the tile SKU and watched him put it in and was told I would be contacted shortly. After a week went by without a call, I reached out and was told I needed to pick a tile, hence why they hadn't called. I gave the tile SKU a second tile and after being pressured to pay over the phone (I refused to), was able to get the quote emailed to me. The tile choice was wrong and I had to call again to get it corrected. When I asked the man I spoke with why it was double the price it was showing online he said that the online price was my location's price, and he had to charge me the nationwide price (what??). We had a disastrous experience with the floor installation and I went into Home Depot in person to work on getting it corrected. I met Elizabeth (the only positive thing about this review) and she started the ball rolling with the reinstallation. Her manager, Nyisha, needs to take customer service lessons from Elizabeth. While Elizabeth called me daily when necessary, even if it was just to tell me she didn't have an update, Nyisha avoided my phone calls and refused to discuss any type of compensation, quoting company policy. Elizabeth ordered new materials to be delivered to our house and upon delivery, the drivers refused to bring it inside or put it in our garage, instead just dumping the pallet on our lawn. I had to track down someone at the store (Robert), who was equally flabbergasted why they wouldn't put it in the garage. Unfortunately it rained before he was able to come out later that day and personally bring them inside and some of our materials got soaked and the installer had to buy new before he could begin work After the reinstallation went equally disastrous (we actually sent the tiler away partway through the job), I spoke with Nyisha and explained in detail the issues we had and that we no longer wanted to work with them. I emailed everything to her at her request (on a Friday night) and then was just left waiting. She never responded to my emails or phone calls and I ended up having to track down Elizabeth the following week, who then had Nyisha contact me on Wednesday. Again, she tried to point the finger and blame other parties, never taking responsibility. Thankfully Elizabeth called me back the same day and sent me a digital receipt for a full refund. It should not have taken this long or required so much effort on my part. I wish Elizabeth would be given the authority to make more decisions and maybe the installation department would be run a little more smoothly. They work with a flooring company called Romanoff Renovations if you want to read the novel of a review I wrote on their page and see pictures of the poor workmanship.
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July 2021 by Ken Alderson
Poor customer service
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May 2021 by Carl B.
This review is not about the Home Depot at this location( Mechanicsville VA) but about the appliance delivery service they use. I ordered a washer on March 27, had to wait till May 24 for delivery. Day of the delivery I received a call at 9am saying I was next. The crew didn't show up. Got a call from the supervisor and he said the crew was lost. Gave him additional directions. I called him back about 10:00 to get a status update, and was informed he could not reach the crew. I called about every hour for an update (about 5 times) they would not return my call. Finally got hold of the general manager the delivery service. He had no people skills and said there was NOTHING HE COULD DO. And that I would have to reschedule the delivery (they were booked for almost two weeks out). I wasted and entire day off for this. So I went to Home Depot and cancelled the order. I will say the employees at Home Depot were polite and helpful. I went to Lowes that same evening and bought the washer and took it home. One note Home Depot does not allow appliance purchases to be picked up in the store. You have to have them delivered. The name of the delivery company is MID Inc.
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October 2020 by Jahmelia B.
The Home Depot has been by my side since becoming a homeowner! I've come to appreciate the staff and this location so much more during quarintine. No matter my mood or my project the employees are always happy to guide me. The first Saturday of the month the Home Depot offers free building classes for kids. My kids love coming to Home Depot so much and were devastated when they couldn't work on their little projects because of COVID. Luckily the store is still handing project kits out for the kids to work on at home!
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August 2020 by Amy Ladd
Great store and very convenient.
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June 2020 by Rachael R.
I will drive the extra 15-20 minutes to avoid this location. Shelves are disorganized and in shambles. Inventory is consistently wrong compared to what is said online. Scarce store associates to help.
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June 2019 by David Rice
If you don't know exactly what you want and know exactly where to find it, you're out of luck. No associates on the sales floor.
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June 2019 by David Arthur
nice friendly men and women who work at Home Depot going to help me with finding product that I'm looking for always a wonderful feeling when I go to shop
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December 2018 by Barry Lee
Always helpful friendly and good advice when I need it
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March 2018 by Elise F.
I'm here more that my home as of late. The staff is friendly, knowledgeable and fun to meet. Close to home and very convenient. Support local stores and people.
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March 2018 by Christi Moses
In November 2017 I purchased a stove from this location and it was to be delivered the day before Thanksgiving. It was delivered and during that delivery the 2 men did damage to my home, I immediatly contacted customer service. Since that time the store has said that the delivery company is responsible for the damage, the delivery company Mid Inc., says that they used a 2nd delivery company to make the delivery and they are responsible. Neither company will give me the name o
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July 2016 by Darlene S.
I frequently go to this store since it has opened and despite of the overall horrible customer service I will continue to shop there due to the mere convenience for me. I have been to the store enough over the years to know who the very few outstanding staff members are and will go to them if I need assistance. If your looking to buy something heavy and will need assistance to put it in your vehicle, better bring them with you as most staff members are too busy texting or talking to each other to help you.
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May 2015 by Beau B.
The worst customer service I have ever seen. I worked in retail for several years and if we acted like the associates at this store we would be let go immediately. It's ridiculous to have to call a store asking if something is available just to be reconnected to a department that won't answer the phone and be sent back to customer service enough times that they hang up on you, to drop allllll of your work and go to the store to find that in that first department, the associates are standing around texting. Good to know where the customer stands!
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December 2014 by Archie M.
Bought a dishwasher on Black Friday and arranged for installation. They dropped the new dishwasher and refused to install it because we have "copper pipes." They never said that before the purchase now we have to pay more plus deal with the inconvenience of no dishwasher. This is our second bad experience with Home Depot appliances and shoddy installation. We'll never buy Home Depot appliances again, even if they're better priced.