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December 2023 by E. Scites
Prescriptions are never read and the customer service is terrible!!
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October 2023 by Kadie Carter
I normally go to a different Kroger but my doctor called in this prescription to the location closest to them. I waited for about an hour (in their store) and then asked if the prescription was ready. They said it would be later in the day. Later in the day never happened, so I called in an hour after they opened the next day, still not ready. She said they were slammed and understaffed so she would get to it "eventually". I asked to have it transferred to my Kroger which could get it done in 20 mins and she got huffy with me and said it can't be transferred since it's in process and hung up on me. She's probably the reason they're understaffed. No one lasts there because she's a....never mind. Read all of the comments here and you'll get the picture. Switch to the Kroger at Staples Mill if you're able. The staff is super friendly and service is fast.
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October 2023 by Heather bussard
This is the worst damn pharmacy I've ever been associated with!!! Tonight when I called their employee AJ instead of assisting me and helping me find the solution to the issue she hung up on me!!! I'm hoping that when I speak to management tomorrow they're not as poorly business oriented as she is!!! We will be most definitely switching our pharmacy ASAP!!!
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October 2023 by Michael McGhee
I’ve been a customer for over 5 five years. Can’t take the rudeness anymore. I’m done with this pharmacy
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September 2023 by Lou C.
I have a desire to relocate to Richmond. The first thing I need to know is where to shop my usual groceries. I'm surprised with this Kroger Marketplace in Mechanicsville Virginia. Wow. It was so convenient off the major throughfare. The location was easy to find. Price of my usuals are about the same or less. The sales items are well stocked. Only a few items seemed to be on shortage. That's normal and I get used to.Clothes department really throw me off. They got nice fashion and reasonably priced clothes for the whole family. Customers were friendly. I would return, most definitely.
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September 2023 by Donna Z.
I do like this store . It's very clean, Has everything you could want. Unfortunately we do not always have Things in stock. That's okay. If you made it thru 2020 with no scars , You're blessed. Please have better attitudes when approaching a worker. They will assist you and help if they can. Let's realize we have a nice store , perks, Some don't. Just be kind.
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April 2023 by Debbie F.
I finally found a grocery store with selection and prices that aren't through the roof!
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April 2023 by Bryan C.
Yesterday I went into Kroger. Saw berry's were on sale with a huge special sale price. I noticed a woman kneeling in front of the sign with her phone out. I asked if she needed help. She explained she was using her phone to scan a tiny barcode for an additional discount off the on sale price. She explained you must scan the barcode into the Kroger App to get the lowest price. I tried for 30 minutes to get the special price and failed. I went to the seafood to find another on sale item with another tiny barcode. Again I failed to get it right for the lowest price. I am retired on a fixed income and Kroger is playing a game with the small amount I have to buy groceries. It's discriminating against Senior Citizens who struggle with the latest technology.
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April 2023 by David
A miserable experience. This pharmacy will require you to make up the difference in patience that its staff lacks. It's obvious that management doesn't give them the tools they'd need to succeed and so they get the short end of the stick along with people who just need their medicine. It's been like this for a full year, longer if you read the other reviews. Considering how common these complaints are, the only conclusion is that the management can't be bothered.Go anywhere else if you have the option.
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April 2023 by Millie H.
I love Kroger drive up-pick up, I actually recommend to everyone. Everyone is so kind and helpful.
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March 2023 by Connie M.
I like Kroger, the store is always clean and the staff helpful. If I had any suggestions for improvement it would be to keep the aisles open. Sometimes there's so much crap in the middle of the aisle it's impossible to get a cart through it.
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December 2022 by W Dunn
Option for no star would be better. Prices are great but always give them at least 1-2 days to get prescription ready. Have had to go by 2-3 times before its ready. Was told would be ready Monday by 2, went by Tuesday at noon and wasn’t ready. I said if I come back in an hour would it be ready and they said yes. Returned at 12.50 to be told it wasn’t ready and they are closing for lunch. Having to sit until 1:30 to see what the outcome will be.UPDATE… Waited until the reopening and then had them overcharge me $27. No apologies for the wait or the overcharge. Truly disappointing to see a total lack of customer service and don’t care attitude at this location.
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November 2022 by Phillip A.
So I have been frustrated frequently by the deli counter here whose service staff seem to take great pride in how slowly they can slice meat. My gf refuses to go to the Deli because it is so slow so I stopped in after work. Tonight I was 3rd in line and the folks in front of me only wanted one item a piece. Easily less than a pound. This should be fast I think! 13 minutes later I am still waiting in awe at the glacial place. It is comically bad.Annoyed - I ask to speak to a manager who I am told is coming along. After 5 minutes I give up... guess being timely about helping customers is not a priority at Kroger. Fortunately there is a Food Lion just up the road. Maybe they want some customers?
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November 2022 by J. Miller
Go anywhere else. Called to refill a common Rx using their phone system on a Sunday, and was told it would be ready Monday after 6 pm. Monday after 6 pm I go to the store and am told, "we don't have it, but can order it, and it'll be here Tuesday after 6 pm". Tuesday after 6 pm at the store again, "we don't have it, but can order it, and it'll be here tomorrow". No thank you, please cancel it.I don't know what the problem is, but it is obviously this pharmacy - the reviews speak for themselves. Luckily for you, there is a Walgreen's just across the street.
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October 2022 by Jeff Tharp
The Kroger pharmacies have gone downhill to the point they are as bad as CVS now. I I’ll be switching to a pharmacy that answers the phone, fills my prescriptions without drama, and doesn’t have consistent 10 minute wait lines.Kroger, whatever you changed isn’t working and I’ll be expressing my dissatisfaction by giving my business to someone else.