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October 2023 by Liz L.
This place is a disgrace. NO bakery items out at 10:00 AM. The shelves are consistently bare. The items they do stock are stale. I wish this place would be bulldozed and a high quality store move into the space, like a Wegmans. Hate!
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July 2023 by Brandy E.
We were drawn here because I was told that Kroger carried houseplants. They had 2 virtually dead plants on their shelf and the store manager, Cameron, refused to discount the plant. Im talking about these plant having dried up stalks and dead leaves actively fall off and he said, he can't mark them down until he's told to...what a useless store manager. Apparently this manager holds zero authority in the entirety of store that he manages if this is one that he can't do. Sounds like a load of bull to me. I put the other plant back that I was going to buy, as well as my groceries. Have a good day sir.
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July 2023 by Kimberly E.
Misleading pricing!!! Had laundry detergent for 10.99 for a big one and it was 17.99 and I even told a cashier and she walked back with me and saw it as well and then she told me to go to customer service and they were rude and was like no and had a attitude and then walked back with me and said that someone had moved the tags and it was clear that it said 10.99 and they said it put in the wrong spot but there was like five others behind the one I got !!! Very disappointed
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April 2023 by George B.
One million people in the store and only one line openI don't want to use self check out stop forcing me to use that stupid machine. That's screws up every time I scan an item and then an employee has to come over and fix it why. Don't you just pay him to ring the grocery bag them like you used to? I just did this with voice to text and I'm not fixing any Typos just like you won't fix your stupid check outlines.
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April 2023 by William
Never answer the phone. Employees are rude and have no problems making you stand around waiting even though you’re only there to pick up a filled prescription. Walgreens was acceptable but this Kroger makes them out to be some sort of customer service excellence award winner. Unfortunately my insurance stopped working with Walgreens. Maybe walmart will do better. Honestly I’ve seen better service from junkies on the corner in Richmond.
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March 2023 by A Patron In Hanover V.
I dont know why I keep trying to give the benefit of doubt, each time i go i am disgusted and disappointed. Geesh, even for a few items a disappointment, Go to the deli ask to please slice very thin, everything thick, My mom cannot chew it like that, only if it is thin. Even said please make sure it is thin not thick. I didnt want a steak. i wanted THIN slices. Well, gave to the teenagers next store and went to publix where they cut it like i asked. Never going to Kroger deli again.Last deli experience was with a man who had an attitude because I was waiting for the chicken to cook. Never bought chicken from there since then now no cold cuts either. Meat dept had old nasty food to sell! OMG, i would not even feed to my dog! No meat from there again now either. I give up. They do not exist to me anymore. Really disgraceful... shut it down!
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October 2022 by Bay Billups
I have used Kroger Pharmacy Atlee Road/Rutland Commons for right around 10 years. The pharmacist are amazing. The majority of those working are kind, respectful snd knowledgeable.There are a few lately that have impacted the service we have received. One recently advised our prescriptions would be ready at a given time. We returned and were told it would be an additional hour. We shopped and waited. After speaking with another person NONE of the prescriptions were ready and one was waiting on a call back from a doctor. So they were not even close to being filled. We should have called before setting aside all that time, that falls on us. But aside from this I am so so so thankful for those who work so hard to ensure the best serviceand care is provided!
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September 2022 by Haam Saa
Kroger pharmacy staff are Community Hero’s!!! No matter the wait time or any challenges, they come through and do their best. My wish would be that more folks were patient and understanding - most of the challenges that arise are out of their hands. We have an opportunity to treat our community frontline medical pharmacy providers with patient, kind care. They need that just as much as we do. Thanks for all you do!
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July 2022 by Wooddy’s Ceramic Pro Elite
Ok, you get your medicine. Not the nicest or the fastest but you get what you need in the end. I own a business and don’t see people these days doing a whole lot to satisfy the customer. I guess customer service & people going above & beyond to satisfy customers is a lost art. Just my 2 cents
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April 2022 by Wooddy’s Detailing Ceramic Pro
Ok, you get your medicine. Not the nicest or the fastest but you get what you need in the end. I own a business and don’t see people these days doing a whole lot to satisfy the customer. I guess customer service & people going above & beyond to satisfy customers is a lost art. Just my 2 cents
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March 2022 by Raul H.
Hours of operation are wrong, they need to be updated immediately when anything changes occur. People drive a long distance to get to your location thanking your store is open, only to find out that your store is not open. Now I have to sit and wait, very inconvenient
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January 2022 by Ashley Ice
Super slow never has my script ready the pharmacist is very rude I’m sitting here as I type this with no one In line and he is filling a million other orders but mine makes a lot of sense. Don’t fill here!! Always the worst experience.
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December 2021 by Meghann Hall
You never answer your phone …. Ever. I would rather set myself on fire than use this pharmacy.
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December 2021 by Betsy G.
Pharmacy is awful. Never answer the phone. Drive thru is closed randomly. Every time I come I always have to remind them that they have my insurance on file so they should use it instead of trying to get me to pay without it. Needless to say, I've given them multiple chances and will now be taking my business elsewhere
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May 2021 by Cindy Storms Smith
I like this smaller store and love the online order/pick-up option. Only one negative. The last two times I've gotten my groceries, the packing of items has really been bad. Soft items put in bags with canned goods. I don't like crumbled cookies or cracked eggs. Thinking I may have to start back doing in store shopping.