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March 2024 by Keith Stewart
If u go to this lowes do not ask any employee named Lee on his ID badge I'm sure it's not his first name came to this store had wood cut took it home come back ask the employee Lee older man and he blew so hard and said are u kidding me I guess he doesn't belong at lowes because no employee there has ever treated me this way had a very bad attitude I reported him to district n told him I was he told me he didn't care who I called on him or reported him to I guess lowes is the best place to shop until u have one bad seed I don't know if he hates his job or people but there wasn't even one person on the wood side of the store u want customer service don't go there n then when the Manger Don came after I asked for the manager because I didn't want Lee and his Un perfessional attitude to help me Don still had Lee cut the wood and he cut it so fast there is rugged edges were Lee cut it bad on purpose Don the manager was very professional n helped me but I still believe if the employee Lee still works there after this bad encounter lot of customers will experience the same visit I have lowes is better than this guy he is not fit for lowes especially mechanisville location hope that higher power deals with employees that don't like there job avoid Lee if u want a good experience thanks not trying to make a big deal if cutting a lil piece of wood is to much for lowes then maybe he needs a another job my wood looks so bad because he cut it fast with his attitude Un real
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February 2024 by Sara Killmeier
Don’t shop at this Lowe’s. First, the installed the wrong carpet and would only give me a $250 credit back. I went back another time looking for a shed. The person at the returns desk was helpful to me to find someone to help me look for a shed. The guy said he was out there and I went out there and nobody was there. I waited for 5 minutes in the cold and nobody showed up to help me. Taking my business to Home Depot.
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February 2024 by Chelsey Hudson
Very poor delivery service! Unprofessional and rude! To added the supervisors and staff ensure that someone would come back to fix the improper installation of my fridge handles and removal of wrapping from all my appliances. NEVER HAPPEN! The worst Delivery service ever! Im so upset to have spend thousands in appliances with a company to just have a horrible careless delivery service bring it to my home!
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February 2024 by V S
Waited 27 minutes before giving up in the carpet dept!
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February 2024 by Patriot James
I had great service today. Three employees approached me to see if I needed help. I'm the kind of shopper that avoids asking for assistance unless it's absolutely necessary and I could have figured it out eventually, but the advice I was given was helpful and much appreciated.
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February 2024 by Lyndsay Amato
Unimpressed with customer service at this location, specifically the front desk mgmt.Lowe’s website says returns are allowed without a receipt for store credit, so I headed in to return a vacuum that I got as a gift. This store location would not honor that policy, very frustrating.Earlier this summer had another issue with a brand new refrigerator online purchase, the unit ended being faulty and was covered under warranty to be returned. This store would not assist with picking up the fridge for the return. Called another local store, they took care of it immediately.
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January 2024 by Esteban Caraballo
I found everything I was looking for. The service was okay.
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December 2023 by Mr.G
Depends on a lot, if it's pickup, depending on the day, it may be quicker to get your order, no issue with return and price adjustment, I can buy from them confidentiality.
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November 2023 by Derek Jeter
Lowes now has a policy of no returns after 90 days. If your working on a project and you have left over material, don't wait..awful policy for the homeowner or handyman. Find other places to shop.
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November 2023 by Linda Kush
Worst customer service, ever! There better not be anything wrong with your purchase, delivery, or anything, because after the transaction they won't answer the phone or get back to you to correct their mess up. Will never use this Lowe's again.
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November 2023 by Christopher Stamper
I bought a Whirlpool dishwasher for $600 cost another $600 for installation. The company contracted to install can't schedule the time, I waited all day lost a full day of work. Took 3 guys to install watching YouTube. They didn't do the job right. I called the contractor to come back they said they can only do it if they have a work order from Lowe's. I called Lowe's to put in the work order. Never got a call back from the contractor l. I called them next day to be told it would be 2 more weeks before they co.e fix the job they botched.I'm at Lowe's now and they still can't get the contractor to my house. Another customer is here with the same problem from the contractor. The Lowe's manager says he has problems with this company every day. This has been the worst interaction to fix a problem. Do not buy anything that requires installation from Lowe's.
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November 2023 by Shirley Parr
Great salesman! Great service! Great prices! Had to wait a bit but it was worth it!! Bought refrigerator and microwave! Recommend Mechanicsville (360) store!
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September 2023 by Jordan Flammia
Most of the staff here is lazy and unknowledgeable, especially the "Pro" Staff.Several times I have stood in line for a very long time with other contractors trying to file through a single open register while the rest of the pro staff stands around and talks.They do not have a unified POS system apparently which is just great when you're supposed to get points and rewards for MVP purchases... LOWES: Pick a system, or merge them. Or train your staff on the differences. Customers shouldn't have to argue with or explain your own systems to your employees at checkout.Furthermore, every time I receive installation of a product through Lowe's, the personnel sent are inexperienced and not actually Lowe's employees. It's a toss up if they will do a good job, and when they do royally F it up, Lowe's has little to no regard for the matter. A small discount is usually your best compensation, and it's probably only for future orders.Overall I do not recommend this store or company, but when you need material and your options are slim, this is what you get stuck with.
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September 2023 by Ellen Otey
Some of the staff can be very helpful. I have been there a few times and no one wanted to help me but this time Vic and the contractor cashier were very helpful figuring out if what I had was what I needed. (Sorry, I forgot her first name.)
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September 2023 by Wendy Jones
I am a "Nabor". I cannot adequately express how fulfilling it is to able to be a companion for those in need. We all need help in the various seasons of our lives and I am grateful to be a part of this wonderful, solid company that allows me to serve in an area I am very passionate about!
