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October 2023 by Kelsey S.
Great experience with Don when we were buying a Grand Highlander this week. Don was knowledgeable and helpful. We did not feel any pressure and enjoyed working with the whole team. Zack in financing was great too! This was our third Toyota from Mechanicsville Toyota and we will definitely be back the next time we need a car.
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September 2023 by Paazva
While I didn’t find my car, I thoroughly enjoyed working with salesperson Brian. He was knowledgeable and answered questions but was not pushy or aggressive. I would definitely recommend this spot and this salesperson. Thanks!
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September 2023 by Jill Meyers
Easily made an appointment and work was done quickly. Would've given 5 stars but I had to call twice to check on status of my vehicle. The service rep never called me to inform it was ready. If you're in the vehicle service business, informing customers promptly when their vehicle is ready should be as important as scheduling and performing the work. Will go to another dealership next time.
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September 2023 by K B
I was searching for a pre owned vehicle online for my child, when I came across a car I was interested in at Mechanicsville Toyota. I requested to be contacted by a salesperson since it was after hours, but the following morning I called the dealership and Don Berkeley answered my call. An online salesperson was assigned to my request but Don graciously stayed on the phone with me to answer all of my questions- and there were a lot! He later reached out to me with pictures of the interior and exterior of the car and said his colleague told him to stay with me. I let him know I was headed to the dealership to look at the car. When I arrived it was pulled to the front, a/c running and waiting on me. Shortly after I test drove it, I decided I wanted to purchase it and while waiting for the business part of the purchase, sat and chatted with him. He’s extremely knowledgeable, very personable and ensured the process was easy and quick. I was out of there with a car within a couple hours. I highly recommend going to see Don if you’re in the market for a vehicle!
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September 2023 by Abby Norman
JT was an awesome salesman when we went to go buy our car, he was super helpful and friendly. We will definitely be back when we decide to buy another car! Please visit Mechanicsville Toyota and look for JT next time you are looking for a new or used car, you won’t be disappointed!
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August 2023 by Amanda Lauchlen
Daniel and Zak were wonderful: Patient, kind, no pressure, and they took their time with us. My test drive hooked me, but the price sold me! Better price than any other similar vehicle in the area!!! I am very pleased. I highly recommend asking for Daniel if you’re in the market for a new or used vehicle. ?
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August 2023 by Shanae Lewis
Everything was great until I picked my car up. They called me a couple days prior to inform me that I needed a cabin filter. Of course they charge a ridiculous amount of money to fulfill the task. If I’m getting my A/C fixed with you all, and already spending thousands I think a simple task such as changing the air filter should come FREE with the service. Fast forward to Sunday when I picked up my car. I got inside the tech who was working on my car took it upon himself to remove the filter from my car. He didn’t even have the decency to throw it out it just left the filthy filter on my dashboard. Upon watching YouTube I see the filter access point is through the glove box. Like any other mom I have tissues in there. Those were left lying on the floor of my car. LASTLY, they took my FILTHY floor mat and threw it in my trunk, WITHOUT even dumping the dirt off of it. Would I recommend them NO. Would I do business with them again NO.
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August 2023 by Shanae L.
Everything was great until I picked my car up. They called me a couple days prior to inform me that I needed a cabin filter. Of course they charge a ridiculous amount of money to fulfill the task. If I'm getting my A/C fixed with you all, and already spending thousands I think a simple task such as changing the air filter should come FREE with the service. Fast forward to Sunday when I picked up my car. I got inside the tech who was working on my car took it upon himself to remove the filter from my car. He didn't even have the decency to throw it out it just left the filthy filter on my dashboard. Upon watching YouTube I see the filter access point is through the glove box. Like any other mom I have tissues in there. Those were left lying on the floor of my car. LASTLY, they took my FILTHY floor mat and threw it in my trunk, WITHOUT even dumping the dirt off of it. Would I recommend them NO. Would I do business with them again NO.
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August 2023 by Jodi Houseknecht
Working with Mechanicsville Toyota was a pleasure. James did what he said he would do, went above and beyond, was kind and knowledgeable without being pushy. I would definitely use this dealership again!
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August 2023 by Chris W.
Tacoma truck taken in for vibrations and acceleration issues at certain speeds. Mechanicsville Toyota's Service department diagnosed as the torque converter going bad and service was scheduled. Vehicle was dropped off before closing the night prior to a 7:15 service appointment with an estimated 9 hour job to repair, advisor promised to text and/or call with updates. Contacted the shop 2 days later after no updates were recieved and was told it would maybe be ready end of that day or the next day. The next day a text was recieved stating (only) the vehicle was ready for pickup. After Ubering to pick up the vehicle during my lunch break, I was informed that the machine was throwing a check engine error tied to an oxygen sensor. No error was displayed at the time the truck was taken for service and no effort was made to communicate about the problem or offer to address it prior to arriving to pick it up. $3200+ repair only to have them know about a "new" issue and not inform me of it AFTER taking payment for the initial repair and handing over the keys.
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July 2023 by Cynthai Bishop
We bought our Highlander in 2016 & have been dealing with Mechanicsville Toyota ever since. They have been very courteous each time we have gone for service. When they give us an estimated cost for a service that needs to be done, they are usually a bit under their quote (which makes me happy. ?) I will definitely continue service with them & will, most likely, buy my next vehicle from them. I give them a “10”!
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July 2023 by BlueSkys
A wonderful team at Mechanicsville Toyota. Bought a Tacoma last year from them and just had my Toyota Care maintenance done there. They are very customer friendly and very easy to work with. I'd go back and buy another vehicle from them. Highly recommend.
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July 2023 by Jennifer Bryan
I reached out to Hunter Long a few months ago about ordering my daughter her new car. He kept us up to date and let us know the process from start to finish. When we picked it up he went over every detail of the car and how everything worked. I highly recommend him if you are in the market for a new vehicle! Keep up the great work!
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June 2023 by D Brock
I purchased a 4runner from Mechanicsville Toyota in 2016. I've since then recommended them to several people that ended up purchasing from Mechanicsville Toyota after shopping around. I bring my 4runner to them for all preventive maintenance and they've done necessary repairs. I've always been treated well and really like the new videos they send out as they are going over the vehicle. Full transparency. Great group of people.
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May 2023 by Gabby Villarruel
Buying a vehicle from Toyota has been a phenomenal experience thanks to Don and Zak! They are both so personable, competent, and easy to work with. It was a huge pleasure working with them and I will absolutely buy from them again!
